INDUSIND BANK LTD.
N O T I C E
Redressal of Customer Grievances
You may login your complaint relating to services provided by our Bank or our outsourced agency as under:
· Register at Branch through complaint register
· Contact the Branch Manager
· Call Contact Center on toll free number
· Send email to customercare@indusind.com
If a complaint has been received, our Branch / Contact Centre will endeavor to send you a response within 7 working days from the date of receipt of complaint.
In case, Branch / Contact Centre are unable to resolve the issue within 7 working days. You have the option to escalate the same to our Regional Managers (the name and addresses of our Regional Managers are available on our Website or Notice Board). Alternatively you may escalate to our Nodal Officer by letter / email at the below given address / email ID or submit your grievance here Complaint Form:
Ms. Anita Verghese
Senior Vice President, Banking Operations
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg, Chakala,
Andheri (East), Mumbai - 400 093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) 6641 2200, 6641 2319
Fax: (022) 6641 2318
Our Nodal Officer will endeavor to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond.
If the complaint is not resolved within one month from the lodgment of the complaint or if the complainant is not satisfied with the response, he/she can approach Office of the Banking Ombudsman, a statutory body appointed by Reserve Bank of India to look into the provision of satisfactory service by banks.
We have displayed on our website and in all our branches a notice explaining that we are covered by the Banking Ombudsman Scheme 2006 of the Reserve Bank of India. The salient features of the Banking Ombudsman Scheme are displayed in the branch notice boards and the scheme itself is displayed on our website. If a complainant has any matter that he/she would like to report to the Banking Ombudsman, he / she may contact the Branch Head for details. To know about this scheme in detail, you may log on to www.rbi.org.in.
Further under The Consumer Protection Act, 1986 you may file a complaint under Consumer Protection Councils at the Central and State levels, whose main objects will be to promote and protect the rights of the consumers.
To provide simple, speedy and inexpensive redressal of consumer grievances, the act envisages a three- tier quasi-judicial machinery at the national, state and district levels.
* National Consumer Disputes Redressal Commission - known as 'national commission'.
* Consumer Disputes Redressal Commissions known as 'state commission”.
* Consumer Disputes Redressal Forums- known as 'district forum”.
The provisions of this act are in addition to and not in derogation of the provisions of any other law for the time being in force.
To know further about Consumer Protection Act, 1986, you may log on to www.ncdrc.nic.in. |