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Overview

Now you can wave goodbye to late payments, long queues and the hassle of depositing cheques. Welcome to IndusNet – Bill Payments.

Enjoy this simple, convenient and secure way of managing your bills from anywhere, at anytime through your IndusNet Account. You can pay your:

  • Telephone bills
  • Electricity bills
  • Mobile bills
  • Recharge your prepaid mobile
  • Direct To Home (DTH) recharge
  • Insurance Premia
  • Gas bills and many more

What's more this service is absolutely free for all IndusNet users.

Please Note: You need to make payments at least 2 days before the due date. Submit the correct bill details, incorrect details could lead to wrong payments being made. IndusInd Bank will not be responsible for wrong payments.

FAQ

What is View & Pay Service on IndusInd BillPay?

View & Pay is an extremely simple, convenient and secure way to view and pay your bills. Through this service you can view and pay your electricity, telephone, cellular, insurance and other bills using your IndusInd Bank Account. You can do all this from the comfort of your house or office, over the Internet - any time, any place.

What are the benefits of View & Pay service?

Paying bills with View & Pay simplifies your life. Your payments are made quickly and conveniently, and you no longer have to track multiple utility bills, write multiple cheque or balance your cheque book.

How do I register and make payments through IndusInd BillPay?

If you are registered on IndusNet you can use the BillPay service. Once logged in you can go to the Bill Payment Tab and add all your Billers. You can then check the due amount on each of your bills, and click on payment option to make automatic payment using your IndusInd Bank Account.

How do I add billers after registration?

After registration you can log into your account and start adding billers. Subject to your providing correct biller details all future bills raised within a week of your biller addition date will start getting raised in your account.

When can I start paying my bills through this facility?

Subject to correct submission of the biller details by you, all your future bills that are raised within 1 week of your biller addition date, will start getting raised in your account. If any of your biller addition gets rejected, you will be able to view the status when you log in. In case of payment only type billers the biller does not need to be registered, an instant payment can be made to him.

How will I know that my bill has been received at IndusInd BillPay?

You will receive an e-mail/SMS alert every time your bill is received. Login into your account, check the amount and make a payment by clicking on the auto-Instant pay button.

How can I pay bills using the View & Pay Service?

You can

  • Pay bills by clicking on the auto-instant pay button.
  • All the details from your bill are automatically captured, you can validate and click on the submit button.
  • This will take you to a secure payment gateway, where you will have to provide your IndusInd Bank Account details
  • You will get a confirmation immediately on transacting on whether the transaction has been approved
Which account can I use to pay my bills?

You can use any of your IndusInd Bank Accounts.

By when should I make my bill payments?

To ensure that your payments arrive before a due date and to avoid late payment charges, you need to make your payment at least 3 working days before the bill due date.

Can I pay bills after their due date?

The biller specific terms are clearly indicated on the biller page when you are validating the Instant pay screen. Please adhere to them strictly. Where billers do not entertain late payments, any payment made by you after due date is liable to be rejected by the biller with attendant penalties.

Once I pay the bill, when will my account get debited and when will the utility company receive my payment?

On payment of the bill your account will get immediately debited online and the payment is sent to the utility company by the next working day. The same will get credited to your utility account in 3 working days.

Can I pay someone else's bills?

Yes, you can pay someone else's bill through IndusInd Billpay.

What proof of payment do I have when I pay through IndusInd Billpay?

When your payment has been successfully made, you get a reference number for your transaction. Your IndusInd Bank Account statement will also include the details of your transaction under Instant pay transaction. This amount will be inclusive of the processing fee charged for each transaction.

If I am registered for View & Pay in a city, can I pay my bills from any other city?

Yes, you can pay your bills from any location through internet.

Is there a limit on the size of a payment I can make?

Please ensure you have free/unutilized credit limit in your account to make the payment otherwise the transaction will not get authorised.

Will I still receive my physical bill?

You will continue to receive your physical bill even after registering for this service with us.

Is the View & Pay system Secure?

View & Pay employs the best-in-class security so that the transactions done through the View & Pay service are secure. View & Pay uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information you exchange with IndusInd Billpay is never transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. View & Pay uses SSL to protect users from unauthorized tampering or viewing of their account and billing information. This encryption is done using 128-bit RC4 encryption.

Will I be charged for using this facility?

This facility is currently provided free of charge.

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