As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated 4th June, 2008; DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOD.No.Leg.BC.38/09.07.005/2012-13 dated 5thSeptember 2012, DBOD.No.Leg.BC.113 09.07.005/ 2013-14 dated 21st May, 2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th November, 2017 banking services are being provided to differently-abled.
IndusInd Bank is committed to provide banking services and products to differently-abled customers without any discrimination. The RBI guidelines have been disseminated further in the form of FAQs to various branches.
Our bank currently has 2,190 accessible ATMs with talking facilities set up as per the ‘IBA Standards on Accessible ATM’. More details about talking ATM locations can be seen here. Till date, ramp facility is available at 751 ATMs and 374 branches, making them accessible for differently-abled customers.
In case a differently-abled customer is facing any difficulty in using any service of the bank then refer to this link for the grievance redressal policy. Also, the details for the nodal officers are available here.
“BANKERS’ GUIDE FOR CUSTOMERS WHO ARE DIFFERENTLY-ABLED” Compiled by Indian Banks’ Association can be accessed here.