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Video Branch - IndusInd Bank

OVERVIEW

Video Conversations for Face To Face Banking Anytime, Anywhere!

Video Branch is a service offered exclusively for all IndusInd Bank customers. By using this service, you can connect with your Branch Manager, Relationship Manager or with our centralized Video Branch Executive.

Easy, convenient and completely secure to use, Video Branch service offers a wide range of information and transactions to cater to your needs. Non-Resident Indians will also find Video Branch a very convenient service where they will experience personalized Banking service even though they are far away from home.

This service covers all banking services which are currently offered on IndusInd Bank Phone Banking. Additionally, Bank customers can also do financial transactions like opening a Fixed Deposit or Recurring Deposit, transferring funds through NEFT, RTGS and many more.

Currently Video Branch is available for Android (2.3 and higher) and Apple mobile devices (iOS 6, 7 and higher) in the respective App Stores.

HOW TO USE

The Video Branch service is exclusively available to IndusInd Bank Customers.

This service can be used either

  • On your computer – Click here to initiate a Video branch session
  • By downloading the "Video Branch" application on your smartphones. The application is available on Itunes, Google Playstore.
App StoreGoogle Play

FAQ

What is VideoBranch Service?

VideoBranch is a service offered exclusively for all IndusInd Bank customers across the world. By using this service can connect with yourBranch Managers, Relationship Managers or with our centralized VideoBranch.

Which all services are available on VideoBranch?

All the services that are currently being offered throughPhone Banking are also available using this facility.In addition to this, you can also do financial transactions like opening an FDor RD, transferring fund through NEFT, RTGS, etc.,

How can I get access to VideoBranch Service?

We believe that our customer should be able to access the bank from the device of their choice. You can use your desktop/laptops, tablets or mobile phones

Currently VideoBranch is available for Android and Apple mobile devices in the respective App Stores.

How can I update my registered mobile number to use VideoBranch?

Simply contact your branch or call our phone banking at 1860 500 5004/022 44066666 to update your mobile number. Once your number is updated, you can enjoy the VideoBranch services and also benefit from alerts and other communication sent by the Bank.

Will I be charged for using this service?

This service is complimentary to all our customers. However, you will have to pay for data plans. We have designed the VideoBranch with the latest technology to ensures optimum utilization of the bandwidth and data.

Is VideoBranch a secure service?

We have taken all care to ensure that communication between the bank and our customer via the VideoBranch service is safe and secure

Do I need to enter any login ID/password required for using this service?

You will have to authenticate yourself by using your registered mobile numbers and One Time Password (OTP) that will be sent to your registered mobile number by the banks.

Do I need to install or download any other application for using VideoBranch service?

To enjoy the services of VideoBranch, you will have to install Video application. You can download this application from their website – www.vidyo.com or from other App stores depending on the device you are using.

Can I schedule a call-back from the Branch Manager or my Relationship Manager?

We endeavours to fulfil call-back requests with your Branch Manager or Relationship Manager on the same day for all the requests placed up to 12 pm. For all the requests received post 12pm, a callback will be scheduled for the next working day.

I don't want to use the video facility. Can I do an audio conference?

As a customer you have the option to use "Audio Only" facility of VideoBranch. However, in order to do the financial transactions, you will have to use the video conference to ensure security.

Will your application pass the information stored on my phone/desktop to your bank?

VideoBranch does not retrieve user data from the devices. All you have to do is share your mobile numbers with us to access the service.

I do not have internet connectivity. Can I use VideoBranch?

To use VideoBranch you will need a steady internet connectivity. You can use either Wi-Fi connectivity or 3G connectivity to have a good experience on VideoBranch.

Is VideoBranch application available for Mobile device running Windows 8, Symbian or Blackberry?

VideoBranch is currently available for Apple and Android mobile operating systems only.

Can I use VideoBranch anytime during the day?

IndusInd Bank VideoBranch is available 24x7, 365 days in a year. You can use this service from any part of the world, any time as long as you have access to your device with internet connectivity.

I am having a technical issue, whom should I contact?

If you have any technical queries please get in touch with our Call Center at 1860 500 5004/022 44066666.

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