Tag Archives: Sumant Kathpalia

Rising Customer Expectations And Diminishing Customer Loyalty – Key Influencer For Innovation

Posted on Thursday, November 19th, 2015 | By Mr. Sumant Kathpalia

Loyalty Programs in the Banking Industry

Change is a ‘constant’ and changing dynamics in the banking landscape have brought forth the need for innovation. With new guidelines from RBI, the stage is set for competitive banking. The changing profile of a customer who has high expectations from his bank is keeping the banking industry anxious and eager to find right solutions….

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Building Mind Share in Competitive Commoditized Market

Posted on Thursday, November 19th, 2015 | By Mr. Sumant Kathpalia

Over the last few years, the Indian marketplace has become increasingly dynamic and competitive. Consumers demand more from brands and service-providers and rightly so. As our consumers evolve, so must organizations innovate if they wish to remain relevant in the ever evolving volatile market. However, in an environment where product features are quickly replicated and…

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Mr. Sumant Kathpalia

Posted on Monday, June 8th, 2015 | By

A qualified Chartered Accountant, he has over 20 years of rich experience in banking, having worked with prestigious foreign banks like Citibank N.A. and Bank of America. Prior to joining IndusInd Bank, he was the Head – Consumer Banking at ABN AMRO Bank N.V. He has been associated with ABN AMRO Bank for 8 years….

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