The Banking Codes and Standards Board of India (BCSBI) released the 'Code of Bank's Commitment to Customers' in July 2009. IndusInd Bank is a member of the BCSBI and is in the process of implementation of the code. This code has been further revised in 2014.
The code provides protection to you and informs how the Bank is expected to deal with you in the course of our day-to-day banking operations.
While the set minimum standards are guaranteed, we will always endeavor to exceed them and give you the best service possible.
To view our Code of Commitment to our Customers, please click any of the below language choices(Revised 2014 codes are available currently in English and Hindi):
Your Bank is a member of BCSBI and has adopted the Code of Bank's Commitment to Customers (individuals) which is a voluntary Code, which sets minimum standards for fair and transparent treatment of customers availing banking services.
Similarly "Code of Commitment to Micro and Small Enterprises" is also a voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with Micro and Small Enterprises as defined in the Micro Small and Medium Enterprises Development (MSMED) Act, 2006. It provides protection to MSE customers and explains how banks are expected to deal with customers in day-to-day operations and in times of financial difficulty.
As a member of BCSBI, your Bank has adopted "Code of Commitment to Micro and Small Enterprises" with all the provisions.
To view our "Code of Commitment to Micro and Small Enterprises", please click any of the below language choices: