Features

The Indus Forex Card comes with an array of exciting features which have been tailor-made to ensure your comfort. So sit back and enjoy.


Convenience


• Available in - US Dollar, Euro, Sterling Pound, Australian Dollar, Great Britain Pound, Singalore Dollar, Saudi Riyal. 
• Accepted at over 28 million merchant establishments around the world that display the VISA logo. Use your card across merchant categories, such as Stores, Hotels, Hospitals, Restaurants, Airlines, Petrol Pumps, etc. at no extra charge.
• Use your card to withdraw cash in the local currency of the country you are in. No need to stand in queues to purchase different currencies while in India or to exchange your Travelers Cheques at Money Changers abroad
• With the Indus Forex Card, you will never have to worry about fluctuating exchange rates or unexpected fees since you lock in your exchange rate when you load the card
• Choice of single or paired card kit. Use the smart option of a paired card kit which equips you with an extra back-up card, in case your primary card is damaged/ lost / stolen
• Easy and convenient card replacement
• Easy Refund Processing - On your return to India, visit your nearest IndusInd Bank branch or authorized partner agent, request for a refund of the card balance and get an immediate refund on completion of documentation

Purchase and Loading

• Get your Indus Forex Card through any IndusInd Bank branch or through select partner agents
• Get Ready-to-Use Card Kit instantly!
• Gives you the option to load & re-load multiple times

Account Tracking

• Track your spends or check the balance of your Indus Forex Card through multiple convenient options. Log on to our website to view Balance, Transactions & Alert management
• Free SMS Alerts
  • Every transaction information is provided instantly to prevent misuse
  • Available balance on card provided after every transaction
• Accounting made easy with periodic regular statements

Security & Safety
Safe and the most suitable way of carrying Foreign Currency, which not only gives you a secured and hassle-free travel experience but also safeguards your travel expenses.

• Secure cash withdrawal through ATMs
• Secure online shopping
• Instant SMS alerts after every transaction to track balance and transactions
• Online access to track your spends and balances
• Immediate hot-listing of card over the phone, incase the card is lost/ stolen

Usage Guidelines

Your Indus Forex Card is extremely versatile and simple to use, being valid worldwide (except India, Nepal and Bhutan).
The Indus Forex Card can be used to withdraw cash from ATMs as well as pay at Merchant Outlets. It works in the same way as a credit card for purchase transactions at merchant outlets, with the only difference being that the transaction amount is directly reduced from your Indus Forex Card balance. You can also use your Indus Forex Card to do online shopping/ payment transactions


ATM Transactions Usage

You can use your Indus Forex Card as an ATM card at any VlSA Plus ATM for cash withdrawal. To locate a VISA ATM in the city/country of visit, please visit the VISA website www.visa.com


• Please check that the ATM displays VISA and/ or VISA Plus sign
• Insert your card in the specified slot and select the language
• Enter your PIN
• Select the relevant option (Withdrawal/ Balance enquiry)
• The ATM will process the request and shall dispense cash in local currency or display the available balance
• When asked for a receipt, press Yes/ No
• Collect your card after the transaction
Please Note: Some of the ATM acquirers charge an additional ATM fee. Please check this before usage.


Merchant Outlet Transactions

Now make purchases at any of the merchant outlets worldwide displaying the VISA sign.

• Look for a VISA sign at the point-of-sale merchant establishment
• Swipe the card for the purchased amount
• On successful authorisation, funds in the card account will be debited for the transaction amount
• A sales slip will be generated
• Check the amount before signing the sales slip
Note: For transactions at certain merchant category (example - Restaurants, Hotels, etc), system will reserve additional 10% of the transaction value towards incidentals such as surcharge/ tips. The reserved value will be released based on the actual settlement value.


Online/ e-Commerce Transactions

You can use your Indus Forex Card over the Internet for online shopping and payments. For better control & security on the internet, activate the card for ‘Verified by VISA’ (VbV) before usage.

• Visit our website www.indusind.com and select ‘Prepaid Cards’ option
• On this page, click on ‘Register for Verified by VISA’ link and then follow steps as guided on the website
• Your card can also be used on certain sites which do not support VbV authentication.
  
• On these sites you would be required to enter CVV2 number which is a three digit number provided on the reverse of the card and certain other credentials as required on these sites.


Online Card Account Access

Access your card details from anywhere and anytime through our online portal. Use the online portal to enquire on your card balance and get details on the transaction history. To access your card account online, please visit https://prepaid.indusind.com/customerportal. Credentials for login are as follows-

• User ID - Card number as given on the card plastic
• Password - Password is a combination of your name and card number as specified below

           -First 4 characters of your name as registered at the time of card application     (case insensitive)
           -Last 4 digits of your card number as given on the card plastic


Monthly Statement

A monthly statement of your transactions on your Indus Forex Card will be generated. This statement can be downloaded from Internet banking portal. Your transactions will be reflected in the currency in which the card was initially purchased.


SMS Alerts*

You would be receiving SMS alerts when your card is loaded or when any transaction is done on your card over Internet, ATM or at Merchant location.


Phone Banking Service

To access your card account for any enquiry or transaction, simply call our 24 x 7 Phone Banking Service. You can call our Phone Banking Service for any enquiry, such as account balance or transaction details. In case you need to report card lost or stolen, our Phone Banking executive shall help you with the same immediately. Our Phone Banking numbers are as follows - 1860 500 5004 (from India only) or +91 22 4406 6666 (from outside India)


Replacement Card

IndusInd Bank will arrange to replace your card as soon as we receive instructions from you. A new card will be couriered to the address available with us within 48 working hours of receiving your request.
If you recover your card after you have reported its loss, please do not attempt to use it. Instead, please destroy the card by cutting it into several pieces through the magnetic strip.

 
Reload Facility

Your card is valid till the month and year indicated on the face of the card. During this period you can reload your Indus Forex Card with additional foreign currency as and when you want. All you need to do is fill up a reload application form and make payment in Indian Rupees for the foreign currency to be loaded and we will top up your existing card. A small charge will be levied as per the tariff sheet.


Cash-Out (Refund) on Residual Load Value

On your return from travel, in case you have residual balance left on the card, you have a choice to either retain the card for your next travel or to cash-out the balance. In case you decide to cash-out the card balance, you can simply visit your closest IndusInd Bank branch or partner agent from where the card was issued. The refund shall be processed vide a payorder/ cash/ account transfer.




Things to remember

Traveller must adhere to the below given guidelines while using the card

• Card is as valuable as cash and should never be left unattended
• Surrender your card only to the designated bank officer of IndusInd Bank branch. Destroy the card by cutting into several pieces through the magnetic strip
• Personal Identification Number (PIN) to be kept as private and confidential
• Call the IndusInd Bank 24-Hour Customer Service immediately in case your card is lost / stolen to report the loss
• In case you need your card to be re-issued or closed, please call our Phone Banking Service or give a written request to any IndusInd Bank branch
• Do not attempt to use Indus Forex Card at merchant establishments that do not possess electronic point-of-sale swipe terminals
Please promptly notify IndusInd Bank, in writing, of any changes in your telephone numbers or mailing address



International Usage

Your Indus Forex Card is valid overseas, however, it is not valid for transactions in India, Nepal and Bhutan. All of your card transactions (purchase as well as cash withdrawals) overseas must be made in strict adherence to the Exchange Control Regulations of the Reserve Bank of India prevailing from time to time. In the event of your failure to do so, you will be liable for action under the Foreign Exchange Management Act 1999.


*SMS facility is available only for mobile phones bearing Indian number.

Fees & Charges

Charges	USD	GBP	EUR	AUD	SGD	SAR
Issuance Fee (Single Card) in Rs	150	150	150	150	150	150
Issuance Fee (Paired Card) in Rs	250	250	250	250	250	250
Reload Fee in Rs	100	100	100	100	100	100
Re Issue Card Fee in Rs	100	100	100	100	100	100
Re Issue PIN	USD 0.50	GBP 0.50	EUR 0.50	AUD 1.00	SGD 1.00	SAR 7.25
ATM Withdrawal	USD 2.00	GBP 1.00	EUR 1.50	AUD 2.00	SGD 2.70	SAR 7.25
Balance Enquiry	USD 0.50	GBP 0.50	EUR 0.50	AUD 0.50	SGD 0.75	SAR 1.75

1. Card Number: 16-digit card number to be quoted in all communication/correspondence with the Bank.
2. Valid Thru (MM-YY format): Your Indus Forex Card is valid until the last day of the month of the year indicated on the card.
3. VISA logo and hologram: Any merchant establishment displaying this logo accepts your card across the world, except India, Nepal & Bhutan.
4. Electronic Usage Sign: In case of purchase transactions, the Indus Forex Card can only be used at merchant outlets with electronic point-of-sale swipe terminals. Please do not try and use your card at merchants with “Paper Imprinters” or for Mail/Telephone order transactions.

5. Magnetic Strip: Important information pertaining to your Indus Forex Card is encoded here. Please protect your card from scratching or exposure to magnets and magnetic fields as they can damage the strip.
6. Signature Panel: Please sign on this panel immediately on receipt of your Indus Forex Card with a non-erasable ballpoint pen (preferably in black ink). The signature that you will use to sign charge slips at merchant outlets needs to be the same as this signature.
7. Card Verification Value 2 (CVV2): Any merchant establishment displaying this logo accepts your card across the world, except India, Nepal & Bhutan.
8. 24-hour Phone Banking Service: In case of purchase transactions, the Indus Forex Card can only be used at merchant outlets with electronic point-of-sale swipe terminals. Please do not try and use your card at merchants with “Paper Imprinters” or for Mail/Telephone order transactions.
9. Website & E-mail address: Website address - www.indusind.com. You can mail your queries or requests to reachus@indusind.com