INDUSIND BANK uses the encryption under the industry standard technology called SSL
('128-bit Secure Socket Layer '). However, level of encryption between
client’s Internet Browser & Web Server is primarily depends on the
version of Internet Browse you use. Please always use highest available
version of Internet Browser to ensure highest possible level of
encryption while transacting online. Plus, a host of internal control
measures and processes ensure that your transactions remain
confidential. We have recently acquired ISO/IEC 27001 certification for
our data centers which is an International Standard for Information
IndusInd Bank currently offers its NetBanking customers some of the
services provided through its regular branch channels. These services
can broadly be clubbed into query-based and transaction-based. Examples
of query-based transactions include checking account balances, update on
cheque status/ cheque book status, and viewing account statements.
Transaction-based services include stop payment on cheque, requesting a
Demand Draft / Managers Cheque / new Fixed Deposit / Funds Transfers.
While NetBanking is essentially an additional banking channel that we
offer our customers for their convenience, IndusInd Bank has assessed
the risk from the operational as well as from a technology and security perspective. Some of the
risks that we have considered are mentioned below:
Authentication of Transaction by the customer is a key risk area
from an operational perspective. As a
precautionary measure, we have installed a multi-level process, whereby
customers can perform NetBanking transactions only if they are valid
account holders, and then by using a combination of a unique Customer
ID, and a unique randomly generated password known only to the customer,
which he can change to his/her convenience. The onus of maintaining the
confidentiality of the password is on the customer. Further, customers
can only do financial transactions between accounts where they already
possess normal operational rights.
Repudiation of transaction by the customer is another risk that has
been identified. However, customers can log in only by using a unique
combination of Customer ID and Password, after which transactions can be
carried out. The Bank has already implemented 128-bit SSL encryption.
From a technology perspective, we have
ensured that we use the best available technology for
security/ protection. We use 128-bit SSL, and have various levels of
security to ensure that unauthorized access is not possible. We have a
dedicated team that supervises
the banking systems, 24x7 in our data center.
The operational and internal control measures we have in Netbanking
The password - generated using an internationally validated
algorithm and printed on tamper-proof stationery.
Access to customer information - given based on a combination of a
unique Customer ID and password. Therefore, a customer can access
account information only on those accounts where he has a relationship
with the bank (Account Holder).
All correspondence on account of transactions originating from
NetBanking is sent to the customer's address registered with the Bank
and not to any third party address.
Account related customer information or instruction which are
confidential in nature are not solicited \ accepted over email.
Customer logins and activities are tracked and the same are
available for future investigation.
There are limits on the monetary transactions that customers are
allowed to do on Internet Banking
IndusInd Bank follows a strict policy of Backup, Storage and
Retrieval for all its systems, which includes NetBanking.
Information that you provide, or that we can ascertain from the
history of on-line transactions that you undertake using the service,
will only be used to carry out your instructions and for the purposes
described when you register/apply for NetBanking and in the Terms and
Conditions that apply to your account.
If we make changes to the Security Policy or make any material changes
to our online services, we will revise the security Policy to reflect
such changes and revise the policy's effective date.
Online banking application for personal banking users