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Terms & Conditions: American Express Lounge Programme

The IndusInd Bank American Express Airport Lounge Programme.

Eligible Cards

Eligible Cards (for both Primary and Addon Card Members) Complimentary Visits
per Calendar Year
Induslnd Bank Iconia American Express® Credit Card Unlimited Complimentary Visits
Jet Airways Induslnd Bank Odyssey American Express® Credit Card Unlimited Complimentary Visits
Jet Airways Induslnd Bank Voyage American Express® Credit Card 10 Complimentary Visits

Table 1: Eligible Cards and number of complimentary visits per calendar year

Except for Eligible Card Members who enjoy unlimited complimentary visits, any visit to the Participating Lounges by Eligible Card Members in excess of the number of allocated complimentary visits shall be chargeable at the rates set out in Table 2.

Participating Lounge Airport Terminal Cost per Access*
Chennai    
Travel Club Domestic Rs.500
Travel Club International Rs.1100
Kolkata    
Travel Club Domestic Rs.500
Travel Club International Rs.1000
Delhi    
Premium Plaza Lounge Domestic Departure Terminal 1D Rs. 550
Premium Plaza Lounge Domestic Departure Terminal 3 Rs. 550
Premium Plaza Lounge International Departures Terminal 3 (Area B – 4th Floor) Rs. 850
Premium Plaza Lounge International Departures Terminal 3 (Area A – Mezzanine Floor) Rs. 850
Mumbai    
Good Times Bar Domestic Departure Rs. 450
Ahmedabad    
Bica Lounge Domestic Rs.550
Port Lounge International Rs.900
Pune    
Port Lounge Domestic Rs.500
Goa    
Port Lounge Domestic Rs.500
Hyderabad    
Premium Plaza Departures , Level E Rs.550
Premium Plaza Departures , Near Gate No 32 Rs.850
Bangalore    
Premium Plaza Departure Domestic Rs.500
Premium Plaza International Arrival Rs.800

Table 2: Cost of non-complimentary access to Participating Lounges

 

Terms & Conditions

  • Definitions:
    • “Eligible Card” means a card set out in Table 1
    • “Eligible Card Member” means an eligible Primary or Supplementary holder of an Eligible Card
    • “Participating Lounges” means the lounges set out in Table 2
    • “Term” means 15 August 2015 to 14 August 2018
  • The IndusInd Bank American Express Airport Lounge Programme will be available to Eligible Card Members during the Term.
  • The number of complimentary visits per calendar year to Participating Lounges for each Eligible Card Member is as set out in Table 1.
  • Except for Eligible Card Members who enjoy unlimited complimentary visits, any visit to the Participating Lounges by Eligible Card Members above the number of complimentary visits shall be chargeable at the rates set out in Table 2.
  • Rates quoted exclude applicable taxes which shall be paid separately.
  • Eligible Card Members must present their valid, unexpired Eligible Cards, and a valid air ticket or boarding pass for travel on the same or next day, at the entrance to the Participating Lounges.
  • Staff at the Participating Lounges will grant Eligible Card Members access: (a) if the Eligible Card is successfully authorized at the American Express electronic terminal at the Participating Lounge; (b) if the Eligible Card Member has a valid air ticket or boarding pass for travel on the same or next day; and (c) subject to the terms and conditions of use of the Participating Lounge.
  • Each Participating Lounge shall provide:
    • a selection of vegetarian and non-vegetarian buffet spread for breakfast (0500 hrs to 1100 hrs), lunch (1100 hrs to 1400 hrs) and dinner (2100 hrs to 0100 hrs);
    • all day snacks (1000 hrs to 0400 hrs the next day);
    • (for Participating Lounges in international terminals only) unlimited servings of alcoholic beverages including spirits, beer and wine; \non-alcoholic soft drinks and juices; and
    • internet access.
  • An authorization amount of INR 1/- shall be taken on each Eligible Card presented at the entrance to the Participating Lounge for validation purposes only and will not be charged to the Eligible Card Member’s account.
  • Eligible Card Members may bring children below 2 years of age into the Plaza Premium Participating Lounges in Delhi airport on a complimentary basis. Access by other guests who accompany an Eligible Card Member shall be subject to the terms and conditions of each Participating Lounge. Guests shall not be eligible to use any of the Eligible Card Member’s un-utilized complimentary visits.
  • Access to the Participating Lounges shall be on a first-come-first-served basis. Each Participating Lounge reserves the right to modify, amend or change the lounge facilities and services, operating hours, rates of access, and terms and conditions of use, without prior notice.
  • All enquiries or complaints at the Participating Lounges should be directed to the Participating Lounge. All other unresolved complaints should be directed to IndusInd Bank at 1860 267 7777 or at premium.care@indusind.com, which will refer the same to American Express for resolution with the Participating Lounge.
  • Neither American Express nor any of its subsidiaries or affiliates nor IndusInd Bank Ltd or any of its subsidiaries or affiliates (collectively, the “Parties”) assume any responsibility for the goods or services at the Participating Lounges. Such goods and services are provided solely by third parties, and the Parties accept no liability whatsoever in connection therewith.
  • American Express reserves the right to modify, amend, change or revoke the IndusInd Bank American Express Airport Lounge Programme and these terms and conditions at any time and without prior notice.
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