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Terms & Conditions: Oberoi gift voucher

  • Each Gift Voucher shall be valid for 6 months from the date of issue. However, the last stay validity date for any Gift Voucher will be on or before 31st May, 2017. After 31st May, 2017, Oberoi Hotels will not accept any Gift Voucher for a stay at its hotels. The validity of the Gift Voucher cannot be extended. These vouchers are not redeemable against cash and refunds.
  • The vouchers cannot be redeemed during black-out dates (13th August, 2016 - 15th August, 2016; 20th December, 2016 – 5th January, 2017; 26th January, 2017 – 29th January, 2017).
  • A Customer can redeem a maximum of 2 Gift Vouchers only against a single stay reservation
  • Each voucher can be redeemed against specified number of room nights as per the category of the hotel as mentioned below.
Hotels City Room type Room Nights given in a 1 stay voucher
The Oberoi Mumbai Mumbai Executive Suite 1
The Oberoi Bangalore Bangalore Executive Suite 1
The Oberoi New Delhi (This property is currently undergoing renovation) Delhi Executive Suite 1
Wildflower Hall Shimla Deluxe Garden View Room 1
The Oberoi Grand Kolkata Deluxe Suite 1
The Oberoi Amarvilas Agra Premier Room 1
The Oberoi Udaivilas Udaipur Premier Room 1
The Oberoi Rajvilas Jaipur Premier Room 1
The Oberoi Gurgaon Gurgaon Premier Room 1
The Oberoi Vanyavilas Ranthambhore Luxury Tent 1
The Oberoi Cecil Shimla Deluxe Room 2
  • These vouchers are valid for double occupancy along with breakfast for two people and are inclusive of taxes.
  • Same grid will also be applicable in case the room is on single occupancy.
  • Any stay exceeding the mentioned number of days as per above grid has to be paid by me using my IndusInd Bank Credit Card.
  • Eligible card holders shall be sent the voucher on their registered mailing address within 15 days of payment and settlement of fees of the card.
  • It shall be the responsibility of the card holder to ensure that the mailing address available with the Bank is in use and is accessed only by the eligible card holder. IndusInd Bank shall not be liable or responsible for any malfunction, inactivity or misuse of the address which results in inability of the eligible card holder to use the voucher.
  • Card holder shall be solely responsible for the security and safekeeping of the vouchers. IndusInd Bank and Oberoi Hotels will not be responsible for any refund of the joining fee or replacement of the lost, stolen or damaged vouchers.
  • These vouchers are not redeemable against cash and refunds.
  • The customer will have to call the Oberoi Central Reservations (Toll free: 1 800 11 2030; Telephone: +91 11 2389 0606; Email: reservations{}; Fax: +91 11 2389 0500) to book their room nights
  • The bookings will be based on the availability of the rooms.
  • All vouchers shall carry a unique identification code that shall be provided to Oberoi Hotels by the card holder at the time of reservation.
  • The IndusInd customers will be required to call at least one week prior their visit to redeem the vouchers. As an exception on a best effort basis, Oberoi hotels will try to accommodate any customer who calls within the time.
  • Stay voucher need to be presented in original at the time of check-in. Without the physical vouchers, stay basis the booking made shall be denied.
  • Cancellation policy: Any no show or late cancellation (as per standard hotel policy) will render the voucher as utilised and no refund or re-issuance of a fresh stay voucher shall be offered in exchange.
  • Refund policy: No refund or extension will be provided for the unused vouchers to the card holder
  • IndusInd Bank does not underwrite or warrant the services performed by Oberoi Hotels and shall not have any liability for any defect, deficiency, delay, unavailability or imperfection in such goods / services or for any loss or damage that may be suffered, or for any personal injury to a card holder directly or indirectly by use or non-use of the products / services provided by Oberoi Hotels.
  • All standard terms and conditions of Oberoi Hotels with respect to products and services will apply to these vouchers also.
  • IndusInd Bank's responsibility in the present offer is limited to sending the voucher to the eligible card holders on their registered mailing address. The card holder hereby agrees that Oberoi Hotels is solely responsible for the acts and omission relating to the vouchers including but not limited to, availability of products in accordance with the preferences of the card holders
  • Any dispute / complaint regarding the Oberoi Hotels services must be addressed by the card holder in writing to Oberoi Hotels directly and IndusInd Bank Limited shall not entertain any communication in this regard including any claims with respect to eligibility under the present offer.
  • IndusInd Bank Limited reserves the right to change / modify / withdraw / suspend / cancel this offer or any features relating to this offer including the eligibility criteria, dates of offer, etc., at any time without prior notice to any card holder.