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Overview

Multi currency card overview

Managing multiple currencies on your trip abroad is now a simple affair with the IndusInd Multicurrency Travel Card. Frequent international travellers can use the IndusInd Multicurrency Travel Card at their convenience instead of having to carry different currencies for each destination. With this card in your wallet, you can use eight of the most widely used currencies in the world- namely AUD, USD, Euro, GBP, CAD, SAR, SGD and the UAE Dirham without any hassle. You can also use the Multicurrency Travel Card to make bookings, explore various attractions, and shop and dine without facing the inconvenience of currency exchange. The travel card has been made specially, but not exclusively, for globetrotters as it offers many benefits to frequent travellers. You can also withdraw funds with ease from any VISA ATM for which you will receive regular SMS alerts (as with other transactions). Insurance coverage is another bonus feature. Get IndusInd’s Multicurrency Travel Card today to make your trips abroad comfortable and secure!

 To access your card account online, please click here.

Features & Benefits

Multi currency card features & benefits

The Indus Multi Currency Card carries 8 different currencies and comes with an array of exciting features which have been tailor-made to ensure your comfort. So sit back and enjoy.

Convenience
  • US Dollar, Euro, Australian Dollar, Great Britain Pound, Singapore Dollar, Saudi Riyal, Canadian Dollar & Arab Emirate Dirham can be loaded into a single card
  • The embedded chip ensures high security
  • Make international bookings/ payments for hotels, restaurants, airlines, stores, and petrol pumps through the Travel Card at no extra charge. Accomplish all this with a single swipe of your card.
  • Easy online transactions.
  • Allows withdrawals from all VISA ATMs. Avoid the hassle of standing in long queues to purchase or exchange currency.
  • Be protected against currency fluctuations, as your exchange rate remains unchanged after you load your card.
  • Get instant alerts for transactions.
  • Be assured of easy encashment once you return to India. Refund is initiated immediately after the completion of certain formalities.
  • Hassle-free card replacement
  • Zero charges on ATM withdrawals*
  • * 2 withdrawals per currency wallet per month, under fair usage plan

Purchase and Loading
  • Get your Indus Multi Currency Card through any IndusInd Bank Branch.
  • Get Ready-to-Use Card Kit instantly!
  • Gives you the option to load & re-load multiple times
Account Tracking
  • Track your spends or check the balance of your Indus Multi Currency Card through our website.
  • Gives you the option to load & re-load multiple times
    • Every transaction information is provided on your registered mobile number/emai id instantly to prevent misuse.
    • Available balance on card provided after every transaction (In respective wallet currency).
  • Accounting made easy with periodic regular statements
Security & Safety

It is safe and the most suitable way of carrying Multiple Foreign Currency, which not only gives you a secured and hassle-free travel experience but also safeguards your travel expenses.

  • Load upto 8 currencies on a single card.
  • Secure cash withdrawal through ATMs
  • Secure online shopping
  • Instant SMS alerts after every transaction to track balance and transactions
  • Online access to track your spends and balances
  • Immediate hot-listing of card over the phone on1860-500-5004 (From India) or +91 22 6155 3100 (from outside India) , in case the card is lost/stolen
    • LOGIN PROCESS -  Access your Indus Multi Currency Forex Card from anywhere and anytime through our online portal.Use the online portal to enquire on your card balance & get details on the transaction history.to access your online account of your Indus Multi Currency Card, please visit https://forex.indusind.com/customer portal. Please register on the portal using your card number, expiry of card, CVV & Date of Birth. You may set a user id & password of your choice.
    • Registering for ‘Verified by Visa’ is a very simple and easy process. You can either enroll for this service in advance or register for the same while you are shopping. For Free Registration, Click here

Usage Guidelines

Multi currency card guidelines

Your Indus Multi Currency Card is extremely versatile and simple to use, being valid worldwide (except India, Nepal and Bhutan).
The Indus Multi Currency Card can be used to withdraw cash from ATMs as well as pay at Merchant Outlets. It works in the same way as a credit card for purchase transactions at merchant outlets, with the only difference being that the transaction amount is directly reduced from your Indus Multi Currency Card balance. You can also use your Indus Multi Currency Card to do online shopping/ payment transactions

Usage Guidelines

Things to remember

Traveller must adhere to the below given guidelines while using the card

  • Card is as valuable as cash and should never be left unattended
  • Surrender your card only to the designated bank officer of IndusIndBank branch. Destroy the card by cutting into several pieces through the magnetic strip
  • Personal Identification Number (PIN) to be kept as private and confidential
  • Call the IndusInd Bank 24-Hour Customer Service immediately in case your card is lost / stolen to report the loss
  • In case you need your card to be re-issued or closed, please call our Phone Banking Service or give a written request to any IndusInd Bank branch
  • Do not attempt to use Indus Multi Currency Card at merchant establishments that do not possess electronic point-of-sale swipe terminals
  • In the unlikely situation of transaction decline at merchant establishments, please request the merchant to perform manual key entry transaction by keying in Multi Currency Card Number (16 digits) followed by Card Expiry
  • Period (MMYY), 3 digits CVV value printed on the back of the card along with the 4 digit ATM PIN (if prompted) issued to you as a part of the card kit. These steps could differ according to terminal and acquiring bank locally.
  • Your card has inbuilt security feature which allows 12* transactions per day and daily card usage is limited to a maximum of INR 500,000* equivalent applicable for ATM withdrawals or merchant establishment.

Please promptly notify IndusInd Bank, in writing, of any changes in your telephone numbers or mailing address

Fees & Charges

Multi currency card charges

Charges USD GBP EUR AUD SGD SAR CAD AED
Issuance Fee *(Chip Single Card) in INR 150 150 150 150 150 150 150 150
Issuance Fee (Chip Paired Card) in INR 250 250 250 250 250 250 250 250
Reload Fee in INR 100 100 100 100 100 100 100 100
Re Issue Card Fee in INR 100 100 100 100 100 100 100 100
Re Issue PIN USD 0.50 GBP 0.50 EUR 0.50 AUD 1.00 SGD 1.00 SAR 7.25 CAD 0.50 AED 7.25
ATM Withdrawal USD 2.00 GBP 1.00 EUR 1.50 AUD 2.00 SGD 2.70 SAR 7.25 CAD 2.50 AED 7.25
Balance Enquiry USD 0.50 GBP 0.50 EUR 0.50 AUD 0.50 SGD 0.75 SAR 1.75 CAD 0.50 AED 1.75

*Charges are as per currency loaded

**Cross – Currency charge levied for international transactions (that is transaction in currency other than local currency) is 3.5%

FAQs

Multi currency card FAQs

What is Indus Forex Multi Currency Card?

Indus Forex Multi Currency Card is Chip Technology based Foreign Exchange card which offers greater security and increased protection.

How is Indus Forex Multi Currency Card better than a magnetic strip card?

Due to the increasing frauds and misuse with the payments done by magnetic stripe cards, the cards have been developed according to the EMV standard in order to prevent fraud and misuse. This makes the chip card more secure against card frauds and protect customers from card skimming and counterfeit.

Can I start using the Indus Forex Multi Currency Card immediately on receipt of the card kit?

No, after issuance of the card, the Bank takes upto 24 working hours to activate the card. An SMS alert is sent to you on activation of the card. Alternatively, you can call our Phone Banking Service to check on card activation.

Where can I use the card, once the card is active?

You can use the card either at an ATM for cash withdrawal or at merchant outlet for a purchase transaction. You can use the card online as well for any online shopping or payment.
Please note, the card cannot be used in India, Nepal and Bhutan.

How can I check for the available balance on my card?

You can check the available balance through any of the below options-

1. By Logging into the ontine portal. Click here to login.

2. By calling our Phone Banking Service. 

3. By doing a balance enquiry at VISA/ VISA Plus ATM. Balance of the wallet in local currency will only show at the ATM 

Further, the Bank sends an SMS alert for every transaction done using the Indus Forex Multi Currency Card which carries the available balance details. SMS alerts are sent only to mobile number from India. On SMS alert the balance of the currency wallet debited will be recieved.

Can this card be used in India?

No, this card cannot be used in India, Nepal and Bhutan.

What should I do if my card is lost or stolen?

Please report the same to the Bank immediately through the Phone Banking Service. We will get your card hot listed immediately and you can walk into one of branches for a replacement card.

I have a US Dollar card, but if I am in a country other than USA, can I use the card?

Yes, you will be able to use your Multi Currency Card in any country across the world, except for India, Nepal & Bhutan. The card can be used forwithdrawing the local currency of the country you are in or for making payment for a purchase transaction at any merchant outlet.

I have exhausted the balance in my card, can I reload the cardoutside India?

While you may not be able to load the card outside India, but your family in India can get your card reloaded from any Induslnd Bank branch or partner agent who had issued the card.

Where do I call if I need some assistance?

You can call Induslnd Bank's 24-hour Phone Banking Service for any assistance and information related to your card. 1860 500 5004 (from India only) or +9122 61553100 (from outside India) Can I write an email to the service desk, in case of any query? Yes, you can email your queries for chus@indusind.com

What is my PIN?

Your PIN (Personal Identification Number) is a unique 4 digit secure number assigned to your card and known only to you. It allows you to withdraw cash from VISA/ VISA Plus/ ATMs worldwide with a charge as listed. This PIN may also be used at certain merchant establishments where the POS / EDC terminal prompts for PIN entry.

How do I find VISA Plus ATM?

There are 1.6 Million VISA / VISA Plus ATMs at over 200 countries worldwide. Please visit the below ATM locator link to find nearest VISA ATM http://www.visa.com. or http://visa.via.infonow.net/locator/global. Unless you are travelling to someplace very remote, it is very unlikely that you won't be able to find one. It may please be noted that there are certain countries where, either VISA has withdrawn support or there is no presence of VISA infrastructure. Thus, there will be no acceptability of our card in such countries.

What can I do if I forget my ATM PIN?

Please call our 24 x 7 Phone Banking Service and request for reissuance of ATM PIN. We will send the ATM PIN to the communication address in India. Also please note that the card gets blocked for use at ATMs, if the card has been used with a wrong ATM PIN more than 3 times. This is for your own security and to prevent any fraudulent use on the card.

What is the expiry date of the Indus Forex Multi Currency Card?

Indus Forex Multi Currency Card is valid for 3 years. Upon card expiry, please cut the Indus Forex Multi Currency Card into several pieces through the magnetic strip. Please visit the nearby Indus Ind Bank branch for new card.

Whom should I contact in case I have any dispute in my transaction?

Please call our 24-hour Phone Banking Service or alternatively write an email to dedicated service desk.

What exchange rates are applied when a transaction is made on the card?

If the transaction is done in base currency (currency in which the card is purchased), there is no exchange rate applicable. However, for transactions done in currency other than base currency, exchange rates / conversion rates from the base currency to the local currency are applicable in accordance with rates applied by VISA. Currency conversion is done automatically in an international online environment by VISA.
We as a bank do not have any role in the currency conversion. There is only a mark-up of 3.5% done by VISA on our behalf for currency conversion transactions. The rates used by VISA are fine and is globally accepted by all banks.

Can I retain the foreign exchange on the Indus Forex Multi Currency Card after returning to India?

As per RBI regulations. One can retain the card only if the balance on the card is less than $2000.Else the amount needs to be refunded within 180 days from the date of arrival``. In case refund is not made on time, the card would be suspended and the card holder can face legal action.

How can I confirm if my card has been activated/ reloaded?

You would receive an SMS and Email confirmation as soon as your card is loaded/ reloaded. You can also check your balance on our website using the login ID and password provided for internet banking.
Are there any charges for using a VISA Plus ATM?
As given in charge fee grid, no ATM transaction comes free. There is a transaction fee levied for using ATMs for cash withdrawal Ft balance inquiry. Thus limit use of your card on ATM and use on POS to avoid deduction of any charges.
Will the ATM display foreign exchange rates that one can use before withdrawing cash?
No, ATM will not display foreign exchange rates. Post withdrawal of cash, with figure for amount withdrawn and balance available in card, it is possible to arrive at the exchange rate charged.

Is partial withdrawal allowed? How will the wallet get debited for a transaction? 

No, Partial Withdrawal is not allowed.

In the event of any use of the Card abroad, or any charge that is levied on the Card, the deductions to the amounts for such purpose shall happen in the following order

  • First, in case of the use/charge is in a specific currency, the amount shall be deducted from the balance available in the corresponding currency wallet of that currency.
  • In the event that no Currency Wallet has been created for that currency, amounts would be deducted from the currency wallet denominated in United States Dollars (USD).
  • In the event that there is insufficient balance in any of the currency wallets from which transaction is requested, bank will debit the default currency specified for the product (as USD) or will debit the next wallet in which amount is available. Subsequent wallets will be debited in case of non- availability of funds equal to total amount of transaction requested. Hierarchy in which the subsequent wallet for such debit is decided will follow the Currency Priority set by the customer if any. In case no such priority is set by the customer, the default currency priority will be decided by the bank. Customer may set the priority of currency for debits in aforementioned scenario either by requesting the same at the time of card being issued (on the account opening form) or may set the same himself or herself on the online card access.

Reviews

Customer Reviews

Easy Travel

Thanks to this multi-currency travel card, I didn't have to stand in long queues for currency purchase or exchange, after reaching my destination. Thank you IndusInd for making my travel easier.

Reviewer: Varun Khanna, Kolkata, April 8, 2017

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Convenient

Whenever I go abroad, I always prefer to travel light- and this applies to the money I carry with me- as I constantly worry about either losing or misplacing my cash. IndusInd's multi-currency travel card really helped me in this regard! As all I needed was a card instead of bulky physical cash!

Reviewer: Sakshi Talwar, Mumbai, April 7, 2017

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Great Experience

With IndusInd's multi-currency card, shopping experience at my last overseas trip was made a hundered times easier. To my delight, the bank didn't even charge any transaction fees! Trust me people, this card is an absolute necessity for international travels.

Reviewer: Sapna Aggarwal, New Delhi, April 7, 2017

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Easy refund

After returning from Dubai, I was left with a lot of unused balance in my IndusInd multi-currency card. I was relieved to findout how easy it was to get it encashed! I'm truely impressed!

Reviewer: Kartik Goyal, Mumbai, April 2, 2017

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Easy Payments

Prior to my trip abroad, I bought IndusInd's multi-currency card to avoid any currency problem. Armed with this card, I could dine, shop and make bookings with the utmost ease!

Reviewer: Siddharth Chauhan, New Delhi, March 30, 2017

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Highly Secure

A great product! I always take the multicurrency card on trips abroad as it makes travelling so much more relaxed. I don’t need to carry traveller’scheques as all the money I plan to spend is loaded on the card. Great from a security angle as well.

Reviewer: Sanjana Diwedi, Ambala, February 28, 2017

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Easy Withdrawal

The multicurrency card made our trip to Dubai so much easier! All I had to do was load the currency online and we could use the card to shop at most major outlets. The card also works on all Visa ATMs so we could withdraw the cash we needed. A great product!

Reviewer: Arushi Singh, Gurgaon, February 26, 2017

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Exceptional Facilities

My work takes me abroad at least twice a year on long trips and the multicurrency card has been a mainstay of my tours for the past two years. It’s very easy to use and the procedure for refund is much simpler than exchanging leftover currency

Reviewer: Kshitiz Choudhary, Haryana, February 24, 2017

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Travelling abroad Now Made Easier

Travelling has been made very easy with IndusInd’s multicurrency card. Since I travel on business frequently, the hassle of managing traveler’s cheques, buying and exchanging currency etc. used to be quite an inconvenience. Now, I simply carry all the currency I need on the card!

Reviewer: Priyanka Bajaj, Mumbai, February 21, 2017

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Great Product!

My wife and I travelled abroad for our honeymoon. Since we were interested in shopping substantially during our trip, a friend recommended we buy IndusInd’s multicurrency travel card. Using the card was very easy and we could save on exchange rates. A great product, especially for shoppers!

Reviewer: Sanjay Varma, Amritsar, February 19, 2017

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