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Terms & Conditions

For flights - *Offer only valid for direct individual travel purchases of domestic flights operating within India and international flights operating from India for adults and children purchased online on in.musafir.com till December 31st, 2016. Offer not valid for pre-packaged trips, trips booked through our travel experts, trips booked by travel agents or in conjunction with any other offer (This also includes the current IndiGo Airlines and SpiceJet Sale). Offer only valid if the Promo Code is successfully entered before purchase. Offer amount will be deducted from any refunds if a trip is cancelled in part or full. Offer may only be redeemed against one purchase on in.musafir.com. Offer has no monetary value and cannot be reused, exchanged, encashed or refunded. Musafir.com India Private Limited reserves the right to withdraw this offer at its discretion and without any prior notice.

How to Book:

  • Customer logs on to www.musafir.com
  • Select the desired domestic flight or international flight
  • Enters the promo code
  • Make payment

Customer escalation process:

  • For further details with reference to the offer made by Musafir.com kindly Call +91 9699991010 between 10AM and 8PM working day ( Mon-Sat)
  • All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Alliance Partner directly at help@in.musafir.com without any reference to INDUSIND Bank. The same shall be addressed by Musafir.com, only up to a period of 7 days after the date of transaction/purchase.
  • For all cancellations refund would be processed post deducting airline and Musafir cancellation charges.
  • Change in dates are allowed, customers have to inform Musafir minimum one working day prior and between 10AM and 8PM working day ( Mon-Sat) to departure and have to bear the additional charges if required, else they can contact the respective Airline offices directly.
  • Name changes are not allowed, however customer has to call up the respective airline directly. Read privacy policy for the Musafir website, prior to providing such information. Click here to view the Privacy policy. http://in.musafir.com/Privacy/Default.aspx
  • The prices of the products and / or services are exclusive of taxes and the tax liability, duties, levies by whatever name called in connection with the offer shall be borne by the Customer.
  • In case of any disputes, Cardmembers are required to present the relevant online payment receipts and booking confirmation evidence for further investigation by IndusInd bank. In all such cases, the decision of IndusInd bank & Musafir.com shall be treated as final.
  • IndusInd bank & Musafir.com reserve the right at any time, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace wholly or in part, the above offer by another offer, whether similar to above offer or not, or to withdraw it altogether.
  • All purchases made under the offer shall be subject to applicable cancellation/date change rules. View Musafir cancellation policyhttp://in.musafir.com/Terms/Default.aspx
  • Pictures of products shown in the communication advertised on Musafir website, are representative only and may not bear a resemblance to the actual products.
  • Products offered under this program are subject to availability & neither IndusInd bank nor Musafir.com shall be liable for non-availability.
  • Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by www.Musafir.com
  • In case of Holidays, all government Levies like Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardmember as applicable at the time the respective Programs were offered.
  • Prior to using the Musafir.com website, the Customer should read and understand the User Agreement of the said website and proceed to make purchases only if the Account holder agrees to abide by the same. Click here to view user agreement http://in.musafir.com/Privacy/Default.aspx)
  • All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Musafir directly at help@in.musafir.com or 9699991010.The same shall be addressed by Musafir.com only up to a period of  30 days after the date of transaction/purchase.
  • All communication / notices with regard to this offer should be addressed to Musafir.com India Pvt Ltd address 7th Floor, Kshitij, Veera Desai Road, Corner of Andheri Sports Complex, Near Garden Court Hotel, Andheri (West),Mumbai – 400 053, F: +91 22 67344445.
  • For further details with reference to the offer made by Musafir.com kindly Call 9699991010  between 10AM and 8PM working day ( Mon-Sat)

Terms : Flights

  • This discount offer is available only for IndusInd bank customers only.
  • Offer only domestic flights operating within India and international flights operating from India
  • Offer valid for direct individual travel purchases of flights operating for adults and children purchased online on in.musafir.com
  • Offer not valid for pre-packaged trips, trips booked through our travel experts, trips booked by travel agents or in conjunction with any other offer (i.e IndiGo airlines and SpiceJet which have an existing sales).
  • Offer only valid if the coupon code is successfully entered before purchase and payment is made using a IndusInd Credit / Debit card or net banking.
  • Offer will be deducted from any refunds due if a trip is cancelled in part or full. Offer may only be redeemed against one purchase on Musafir.com. Offer has no monetary value and cannot be reused, exchanged or refunded.
  • Musafir.com India Private Limited reserves the right to withdraw this offer at its discretion and without notice.
  • This offer cannot be combined with any other offer/promotion.
  • Any person availing this offer shall be deemed to have accepted these Terms and Conditions.
  • This offer is valid for Indian residents and citizens only.
  • Nothing herein amounts to a commitment by IndusInd Bank to conduct further, similar or other offers.
  • All disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction.

Terms & Conditions: Holiday Packages

  • This discount offer is available only for INDUSIND Bank customers. Offer only valid for travel purchases from 14th Oct 2014 to 31st Oct 2015. Discounts are as per table mentioned above and are not applicable on surcharges or taxes. Offer not valid for trips booked by travel agents or in conjunction with any other offer. Offer will be deducted from any refunds due if a trip is cancelled in part or full. Offer has no monetary value and cannot be reused, exchanged or refunded.
  • Prices mentioned are subject to availability at time of booking
  • The travel package is purely based on minimum 02 adult passengers traveling together as per itinerary.
  • If the customer postpones or cancels the journey due to any Natural Calamities / unavoidable circumstances / Political or Social unrest, or in case of any liability from Airline or Hotel, the client will be charged for the same. Any waiver request or reduction in cancellation amount request should be addressed to the airline or hotel
  • The International Check-in time: - 1400 hrs & check-out time is 1200 hrs.
  • All prices of the hotel are subject to change without notice due to delay or change in management of suppliers. In case of non-availability of hotel, alternate options will be suggested; this may involve any increase in price and hotels.
  • No refund will be provided for any unutilized services.
  • All tours will be operated in accordance with Government of India rules and regulations subject to approval of Reserve Bank of India.
  • Musafir.com India Private Limited reserves the right to withdraw this offer at its discretion and without notice.

Cancellation Policy

  • 50% of the package price: If cancelled 30 days prior to departure
  • 75% of the package price: If cancelled 15 days prior to departure
  • Full package price: If cancelled 7 days prior to departure
  • Payment Terms (Per Person):
    Registration Amount: 50 % of the Package Cost
  • 10 days prior to departure: 100% of package cost
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