FAQs Page

FAQs for Bharat QR

How to use Bharat QR?

  • Login to IndusMobile, tap on the ‘Brand Icon’ and go to the ‘Payments Tab’
  • Tap on the ‘Bharat QR’ option
  • Choose ‘Scan the Merchant’s QR Code’ or enter the Merchant’s ID
  • Enter the amount, select the Debit Card through which you wish to pay, and authenticate the payment with an OTP
  • The merchant receives the amount you wanted to pay

Where can I use Bharat QR?

  • With anyone who uses the BHIM App and has generated their Bharat QR; you can scan their QR Code to make a payment
  • Wherever you see Bharat QR or mVISA displayed at a Retail Outlet; you can pay via the app
  • Utility merchants like Tatasky, Idea Mobile, Mahanagar Gas etc. also accept payments via mVISA/Bharat QR, and you can make payments to them as well

Can I use Bharat QR if I have a Rupay Debit Card?

  • Currently, we have launched Bharat QR only for our VISA Debit Cards
  • But, we will be extending this facility to our Rupay Debit Cards very soon

Can I use Bharat QR if I have a Credit Card?

  • Currently, we have launched Bharat QR only for our VISA Debit Cards
  • But, we will be extending this facility to our Credit Cards very soon

What if my transaction declines but the card gets charged?

  • Usually this is due to network issues and your funds are generally reversed within 10 working days
  • Else, you can raise a complaint by calling us at 18005005004 or by writing to us at reachus@indusind.com with the details of your transactions
  • Please mention the amount, date & time along with the reference number

What if the merchant does not offer a service or offers defective merchandise?

  • You can raise a dispute request by calling us at 18005005004 or by writing to us at reachus@indusind.com with the details of your transaction
  • Please mention the amount, date & time along with the reference number

What if my transaction was a duplicate one, or if I paid via other means apart from Bharat QR and my account gets debited too?

  • You can raise a dispute request by calling us at 18005005004 or by writing to us at reachus@indusind.com with the details of your transaction
  • Please mention the amount, date & time along with the reference number

Which phones is it available on?

  • It is currently available on iOS above 8 and Android phones above 5.1

What are limits for Bharat QR?

  • Currently, there is a per transaction limit of Rs. 1L/ transaction
  • Your overall daily Debit Card and Mobile Banking limits also apply