Bank with your voice !

IndusInd Bank Voice Banking - IndusAssist on Alexa.
Now speak the language of convenience using IndusAssist with Amazon's Alexa. It lets you check your account balance, transfer funds, pay Credit Card bills and more, by simply talking to Alexa. Start by enabling the skill today!
Alexa,
Ask IndusAssist to recharge my Mobile.
Ask IndusAssist to tell my account balance
Ask IndusAssist to send money to Mohit

Getting started is easy.

Just tap into your Alexa App or log onto www.amazon.in, and enable the IndusAssist skill. After that, simply follow a few easy steps if you are an IndusInd Bank customer, or even if you aren't.

Steps to link your IndusInd bank account with your Alexa device:

  • Enter your registered mobile number and confirm it with an OTP
  • Pick the way you want to register and provide respective details
  • Choose between:
    Net Banking I Mobile Banking I Debit Card I Credit Card
  • Accept the Terms and Conditions
  • Set up a Voice Pin
  • Add and confirm default preferences like:
    Debit Account I Credit Card Account I UPI ID I Mobile Recharge Details I DTH Recharge Details
  • Your Account gets linked. Start talking to Alexa now.

 

Want to enjoy our complete range of services with Alexa?

Click here to open an account with IndusInd Bank.

Services you can access,
using your voice.

While there aren't any specific commands to access our services on Alexa, here are some suggestions that you can use to begin with. Be sure to invoke IndusAssist skill first.

Fund Transfer

Recharge

Saving Account

Current Account

Credit Card

Overdraft Account

Deposit Account

Loan account

All Products

"Alexa, Ask IndusAssist to do fund transfer"
"Alexa, Ask IndusAssist to send money to Rohit"
"Alexa, Ask IndusAssist to send 10 Rs to Rohit"
"Transfer Rs. 5,000 to Anil"
"Please transfer Rs. 10,000 from my Current Account into my Savings Account"
"Just transfer Rs. 500 to Saurabh"
"Transfer Rs. 2,500 to my Recurring Deposit Account"
"Alexa, Ask IndusAssist to recharge"
"Alexa, Ask IndusAssist to recharge my mobile"
"Alexa, Ask IndusAssist to recharge DTH connectione"
"Alexa, Ask IndusAssist to recharge my mobile with Rs. 100"
"Alexa, reload balance on my cell phone?"
"Please recharge my DTH account"
"Can you recharge my DTH subscription?"
"Alexa, top up my cell phone?"
"Just renew my cable subscription"
"Who is my nominee"
"Tell me the address of my branch"
"How many loyalty points do I have?"
"Who is my current account nominee?"
"What's my branch address?"
"Tell me how many loyalty points do I have?"
"Alexa, Ask IndusAssist to pay my credit card Bill"
"What's my total Cash Limit?"
"The available Credit Limit is how much?"
"Please tell me the available Cash Limit"
"Branch address please"
"Alexa, what is the IFSC Code of my branch?"
"What's the maturity amount?"
"What's the maturity date?"
"Alexa, who is my nominee?"
"When did my Deposit Account start?"
"What is the end date?"
"How much is the tenure"
"Principal Amount in the Loan Account please"
"And the Outstanding Amount is?"
"What is my Loan Origin Date?"
"What is my base branch address?"
"Alexa, what are the dues on my Credit Card?"
"What is my Savings Account balance?"
"Pay my Credit Card bill"
"Top up my cell phone"
"Give me my account details"
"Alexa, reload balance on my cell phone?"
"Please recharge my DTH account"
"Can you recharge my DTH subscription?"
"Alexa, top up my cell phone?"
"Just renew my cable subscription"
"Transfer Rs. 5,000 to Anil"
"Please transfer Rs. 10,000 from my Current Account into my Savings Account"
"Just transfer Rs. 500 to Saurabh"
"Transfer Rs. 2,500 to my Recurring Deposit Account"
"List my beneficiaries"
"Who is my nominee"
"Tell me the address of my branch"
"What's my branch's IFSC Code?"
"How many loyalty points do I have?"
"Who is my current account nominee?"
"What's my branch address?"
"What is the IFSC Code of my branch?"
"Tell me how many loyalty points do I have?"
"What's my total Cash Limit?"
"The available Credit Limit is how much?"
"Please tell me the available Cash Limit"
"Branch address please"
"Alexa, what is the IFSC Code of my branch?"
"What's the maturity amount?"
"What's the maturity date?"
"Alexa, who is my nominee?"
"When did my Deposit Account start?"
"What is the end date?"
"How much is the tenure"
"Principal Amount in the Loan Account please"
"And the Outstanding Amount is?"
"What is my Loan Origin Date?"
"What is my base branch address?"

Here's what our
customers are saying.

"I used to use Alexa for listening to music, it's great that I can now use it for banking as well. Just transferred some money to my friend. Quick and hassle-free!".
- Arun Kumar
The service has really helped me in my busy schedule.
- Ajay Yadav
This is so easy. Makes banking a breeze
- Ravi Sharma

Terms and conditions

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Frequently Asked Questions

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‘INDUSASSIST’ ACTIVATION

How do I activate ‘IndusAssist’ skill on Alexa device?
Download and install the ‘Amazon Alexa ‘app from Google Play Store / Apple App Store on your device and sign in using your Amazon Login credentials.

  • Open the menu option and click on ‘Skills’
  • Type ‘IndusAssist’ in the search bar. Click on the ‘IndusAssist’ tab to activate it.
  • Enter your phone number registered with IndusInd Bank and click on ‘Send OTP’
  • Enter your OTP received and click on ‘Continue’
  • Authenticate your credentials by ticking any one registration option (Net Banking/Mobile Banking/Debit Card/Credit Card). Input details as requested and click on ‘Submit’.
  • Please go through the T&Cs and click on ‘I Accept’.
  • Input your four digit voice PIN and click on ‘Set up’.    Note: Your voice PIN will be used as an authentication code to complete banking requests and transactions on Alexa. We recommend that you do not set your Voice PIN, the same as your ATM PIN for security reasons.
  • Select your preferred banking Account through which you intend to initiate your banking transactions. Your preferred Account could include details of your Debit Card, Credit Card,Prepaid Mobile and DTH recharge.
  • All your selected preferences will once again appear and you will be requested to provide confirmation by clicking on the ‘I Confirm’ button.
  • Once clicked, you will receive a display message stating that Your Account has been successfully linked - this signifies that you’re ready to use IndusAssist on your Amazon device.

There is no charge for using IndusAssist on Alexa device. To discover all the things you can do with IndusAssist skill, please visit below mentioned URL. https://www.indusind.com/content/home/VoiceBasedBanking.html

What kind of banking transactions can be initiated using IndusAssist skill on Alexa?

  • Check your account balance/Credit Card outstanding
  • Make your credit card bill payment
  • Transfer funds (Note: Beneficiaries need to registered either on Net/Mobile banking)
  • Prepaid Mobile and DTH Recharge
  • Request for information related to Account/Credit Card/Loan/Term Deposit

 

How do I use IndusAssist skill on Alexa?

  • Wake up your Alexa device by saying “Alexa, open IndusAssist.”
  • From here-on you can continue to interact with the device by voicing the following commands provided below.


Note: When you intend to initiate a voice command, do remember to voice out the ‘Skill Name’ – IndusAssist. Before initiating any banking transaction, You will receive an OTP on your registered mobile number. You will need to voice out the OTP number and your four digit PIN. Please voice out the numbers as standalone numbers. These two authentication processes will enable you to complete any banking transaction (supported by IndusAssist) successfully.
  • Alexa, Ask IndusAssist to do fund transfer
  • Alexa, Ask IndusAssist to send money to Rohit
  • Alexa, Ask IndusAssist to pay my credit card Bill
  • Alexa, Ask IndusAssist to recharge
  • Alexa, Ask IndusAssist to recharge my mobile
  • Alexa, Ask IndusAssist to recharge DTH connection
  • Alexa, Ask IndusAssist to tell my account balance
  • Alexa, Ask IndusAssist to tell my branch address
  • Alexa, Ask IndusAssist to tell my credit card bill amount
  • Alexa, Ask IndusAssist to tell my outstanding loan amount
  • Alexa, Ask IndusAssist to send 10 Rs to Rohit
  • Alexa, Ask IndusAssist to recharge my mobile with Rs. 100
  • Alexa, Ask IndusAssist to tell my outstanding amount
  • Alexa, Ask IndusAssist to tell my credit card Available limit
  • Alexa, Ask IndusAssist to tell my fixed deposit maturity date

 

How do I use ‘IndusAssist’ skill on a different Alexa device?
You can add a new Alexa Device to your existing Amazon Account using the steps below. If you have already enable IndusAssist skills on your Alexa App., your IndusInd Bank account gets automatically linked to your new Alexa device along with all its details.

  • Open Alexa App or login to Alexa portal
  • Click on ‘menu’ button on top left hand side.
  • Select ‘Alexa Devices’ option
  • Click on ‘Add Alexa device’ button to link new Alexa device to your Amazon Account

 

How do I disable the ‘IndusAssist’ skill?

  • Open the Alexa App
  • Click on IndusAssist skill
  • Select ‘Disable’ to delink your IndusInd bank account from Alexa device.
This will delink your IndusInd Bank Account from all Alexa devices linked to your Amazon Account.

Even though I have enabled IndusAssist skill on Alexa, I am getting error messages stating ‘Account not found’.What should I do?
In case IndusAssist skill is not able to fetch your account details, this can be corrected by disabling and re-enabling IndusAssist skills on your Alexa App.

Can I link/ view all my existing bank Accounts on Alexa and initiate banking transactions?
All Savings/Current Accounts where you’re an authorized signatory will be mapped and can be viewed on IndusAssist under a single registration. Banking transactions will be only be permitted in Accounts where mode of operation is “single”/ “either or survivor”.
In case your account is not getting mapped even though you are an authorised signatory, then for such cases, we request you to contact our helpdesk at 1860 500 5004.

What kind of banking information under my IndusAssist skill gets featured/ captured on Alexa?

  • Savings/Current Account: Nominee Name, Branch Address, IFSC Code & Loyalty Points.
  • Term Deposits (FD/RD): Maturity Date, Nominee Name, Start Date, End Date, Tenure Period,Maturity Amount.
  • Credit Card: Total Credit limit, Total cash limit, Available Credit limit, Available cash limit,

 

Are there any limits set for doing banking transactions using Alexa?

  • Fund transfers up to maximum limit of Rs.50,000 per day.
  • Mobile/DTH recharge up to maximum limit of Rs.3,000 per transaction and Rs.15,000 Per day.
  • No transaction limits set for making IndusInd Bank credit card bill payment

 

Will I be charged for using banking services on Alexa?
No. There are no additional charges for using IndusInd bank skill-IndusAssist on Alexa.

In case of a failed banking transaction, how much time does it take to receive a reversal?
In case your banking transaction has failed and your account has been debited, your amount will get refunded to your source account within 2 working days. If you don't receive your refund within 2 working days, we request you to get in touch with our customer care team at 18605005004.

VOICE PIN

What is Voice PIN?
A Voice PIN is a 4 digit verification and authentication PIN that allows you to link up with the Alexa device and initiate banking transactions.

Is my Voice PIN my only password for doing banking transactions on Alexa?
No. In addition to your Voice PIN you will receive an OTP each time you intend to initiate a banking transaction via Alexa. Both these numbers form a two-fold authentication process to help you initiate transactions safely and securely. 
At various stages during your interaction with your Alexa device, you will be requested to Voice out this numbers. Remember to voice it out as ‘Standalone Numbers’. For e.g. If your Voice PIN is 1234. Then you will voice out ‘One Two Three Four’ instead of ‘One thousand two hundred and thirty four.

What should I do in case I have forgotten my voice PIN and I want to reset it?
In case you have forgotten your voice PIN, you can reset it by disabling and then re-enabling IndusAssist skill from your Alexa App. We recommend you change your voice PIN every 15 Days.

PRIVACY POLICY

Will the information I share with Alexa be stored on the Alexa device?
No. No information gets stored on your Alexa device.

Will my IndusAssist username and password be shared with Amazon?
No. We don’t share your confidential information with Amazon (or anyone else).

Can someone else access my information?
No. Your personal information cannot be accessed by anyone else without your permission. All financial transactions are authenticated safely and securely using a two-fold verification process
However, we do request you to take note of the points mentioned below

  • Disable and delink ‘IndusAssist’ skill from your Alexa device in case you are sharing your device with someone else.
  • Change your voice PIN after every 15 days.

 

What information do you collect and how is it used within the IndusAssist skill?
We request you to go through our Terms and Conditions document to get a better understanding on the kind of information we gather. The same can be accessed via the following link https://www.indusind.com/content/home/indus-assist-terms-condition.html

I received an SMS/email saying I have successfully enabled the IndusAssist skill, but I didn't take this action. What should I do?
If you did not link your IndusInd Bank account to Alexa, please call us immediately on 1860500504. Also, please disable IndusAssist skill on your Alexa device from Amazon’s Alexa App.

What measures can I take to protect my information?

  • Disable and delink ‘IndusAssist’ skill from your Alexa device in case you are sharing your device with someone else.
  • Change your voice PIN after every 15 days.

 

Where can I view more information?
For more information please visit the following URL: https://www.indusind.com/content/home/VoiceBasedBanking.html.For any further support regarding IndusAssist and other Banking related queries please call at 1860 500 5004 or send an email at reachus@indusind.com

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