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Steps to report an unauthorized transaction

 

To report an unauthorized transaction(s):
  1. On your Debit Card / Net Banking / Mobile Banking, call our Phone Banking services at 1860 500 5004
  2. On your Credit Card, call our Phone Banking services at 1860 267 7777

 

Please use the following mechanisms to block Debit Card, Credit Card, Net Banking and Mobile Banking in-case of unauthorized transactions.

 

How to block Debit Card/ATM
  • Block using Phone Banking

    How to block your Debit card using phone banking

    • Call phone banking at 18605005004 to block your card immediately
  • Block using IndusNet

    How to Block your Debit Card using Indus Net

    • Login to IndusNet
    • Click on Service Requests Tab
    • Select Debit Card Requests
    • Click on Notify Lost or Stolen Card
    • Select the account linked to your Card
    • Select the Debit Card you wish to block, choose the reason and Submit.
  • Block using IndusMobile App

    How to block your Debit card using Indus Mobile APP

    • Login to the App
    • Click on Debit Cards Tab on home Screen
    • Select the Debit Card you wish to block and click on "Block Card"
    • Select Card  and Reason and Submit.
  • Block using SMS

    How to block Your Debit Card using  SMS

    • SMS LOST MMDDYYYY to 9223512966 from your registered mobile number, where MMDDYYYY is your DoB. e.g. LOST 01071990 where date of birth is 1st of July 1990
    • Please note that hotlist on SMS feature will not work if you have more than one Card. However, you can call 18605005004 to block your card immediately.
How to block Credit Card
  • Block using IVR/Phone Banking

    How to block your Credit card using IVR/Phone banking

    – Please call 1860 267 7777 to block your Credit Card on the IVR, or speak to our Phone Banking Officer to block your Credit Card.

  • Block using IndusNet

    How to block your Credit card using IndusNet

    • Login to IndusNet
    • Click on Service Requests Tab
    • Select Credit Card Requests
    • Click on Credit Card Blocking Request
    • Select the Credit Card you wish to block, choose the reason and Submit.
  • Block using IndusMobile App

    How to block your Credit card using Indus Mobile App

    • Login to the App
    • Click on Service Request Tab on Credit Card Details Screen
    • Select the Credit Card you wish to block
    • Select Card Related Requests and Proceed
    • Select Block Credit Card.
  • Block using SMS

    How to block your Credit card using SMS

    – SMS BLOCK <SPACE> <Last 4 digits of your Credit Card Number> to 5676757 from your registered mobile number to block your Credit Card instantly.

How to block Net Banking
  • Block using Phone Banking

    How to block your Net banking using Phone banking

    – Call phone banking at 18605005004 to block Net banking immediately

  • Block using IndusMobile App

    How to block your Net Banking using IndusMobile App

    • Login to the App
    • Click on Menu and select More
    • Click on settings
    • Click on net banking option to enable/disable the same immediately
How to block Mobile Banking
  • Block using Phone Banking

    How to block your Mobile banking using Phone banking

    – Call phone banking at 18605005004 to block Mobile Banking access immediately

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