Terms and Conditions - Card Liability

Terms and Conditions : Card Liability

Lost Card Liability

PIN (merchant terminals, ATM withdrawals, etc.) and OTP (online, MOTO, etc.) authenticated transactions are not covered.
Pre-delivery fraud not covered.
2 days (includes reporting day) pre-reporting and 7 days (includes reporting day) post-reporting claims are covered.
The claim has to be reported by the cardholder within 15 days from the date of loss in case of the card to be admissible for claim.
Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction or activity on any POS terminal in the last 6 months from the date of loss.

Counterfeit card liability:

The claim has to be reported by the cardholder within 15 days from the date of issue of the statement containing the disputed counterfeit transaction/s.