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Terms and Conditions - Indusind Bank Golf Program

  • Cardholder denotes the person to whom the IndusInd Bank Credit Card has been issued for the below mentioned terms and conditions.
  • The IndusInd Bank golf program is a Green Fee Players arrangement and the offer, as provided to eligible Primary IndusInd Bank Cardholders in conjunction with APEXLYNX, enables Eligible Cardholders to enjoy complimentary golf benefits that are specially hosted for them subject to the applicable Terms and Conditions as stipulated. Add-on Cardholders will be treated as Guests.
  • This golf program is not a Golf Club membership and does not purport to be a Golf Club membership, and the benefits under this golf program are not to be regarded as a Golf Club membership at any time.
  • Primary IndusInd Bank Cardholders (“Cardholders”) may enjoy specially hosted Golf benefits courtesy of IndusInd Bank in accordance with the detailed Terms & Conditions as applicable and as stipulated herein and further subject to:
    • Number of Golf Games and Golf Lessons per eligible Card variant stand revised as shown under and are subject to further change at the sole discretion of IndusInd Bank.
        Complimentary Golf Games w.e.f 1st March 2016 Complimentary Golf games w.e.f 1st April 2019 Complimentary Golf Lessons w.e.f 1st April 2019
      IndusInd Bank Pioneer Heritage Credit Card 3 in a month 3 in a month 3 in a month
      IndusInd Bank Platinum Credit Card 1 per quarter 1 per quarter 1 per quarter
      IndusInd Bank Iconia American Express® Credit Card 1 per quarter 1 per quarter 1 per quarter
      IndusInd Bank Iconia Visa Credit Card 1 per quarter 1 per quarter 1 per quarter
      Jet Airways Voyage American Express Card® from IndusInd Bank 1 per quarter 1 per quarter 1 per quarter
      Jet Airways IndusInd Voyage Visa Credit Card 1 per quarter 1 per quarter 1 per quarter
      Jet Airways Odyssey American Express Card® from IndusInd Bank 1 per quarter 1 per quarter 1 per quarter
      Jet Airways IndusInd Bank Odyssey Visa Credit Card 1 per quarter 1 per quarter 1 per quarter
      IndusInd Bank Signature Credit Card 1 in a month 1 in a month 1 in a month
      IndusInd Bank Legend Credit Card 1 in a month 1 in a month 1 in a month
      IndusInd Bank World Miles Signature Credit Card 1 in a month 1 in a month 1 in a month
      IndusInd Bank Pinnacle Credit Card 4 in a month 2 in a month 4 in a month
      IndusInd Bank Indulge Credit Card 4 in a month 4 in a month 4 in a month
    • Eligible Primary IndusInd Bank Cardholders may enjoy complimentary rounds of golf as Green Fee players specially hosted for them by IndusInd Bank at specified locations on Weekdays & Weekends/Holidays respectively as per applicable Schedule, Terms and conditions and as per usage limits set for a month for each eligible Card Variant/Bin Variant as updated on the IndusInd Bank website at www.indusind.com.
    • Any Eligible Cardholder holding multiple variants of IndusInd Credit Cards will be eligible to avail golf benefits as per limits as applicable to the higher card variant.
    • All Cardholders must provide their registered mobile number and registered email address while placing the golf game//golf lesson booking request with the golf concierge without which the request will not be processed further.
    • In case where a main Cardholder has requested to join other IndusInd Bank Cardholders for a golf game, then the requesting Cardholder must provide the registered mobile number and registered email addresses for all the other IndusInd Bank Cardholder whom he is naming while placing the golf game//golf lesson booking request with the golf concierge. Any booking requests without the required registered mobile numbers and registered email addresses of the eligible IndusInd Bank Cardholders will not be processed.
    • Any golf benefits as applicable to a Cardholder that remain unutilized in a month by the Cardholder will not be carried forward to any future month
    • A Cardholder may only request a golf booking a maximum of thirty (30) days in advance and may only hold a maximum of one (1) booking at a time for a golf game and maximum of one (1) booking at a time for golf lesson at any given time.
    • A Cardholder may only hold one (1) booking on a single day whether for a golf game or a golf lesson.
    • A Cardholder must abide by all Local club rules including Dress Code, Club Rules, Etiquette, Playing and Handicap restrictions and access restriction of allowable areas at each golf club/golf learning facility.
    • Duplicate and/or multiple golf bookings at one club for a golf game/Golf lesson on a single day will neither be processed nor be allowed if the Cardholder is found to have placed a duplicate request under any other Golf program(s).
    • Golf booking requests for golf games and golf lessons will only be accepted for daylight timings that ensure that the start of the golf game must enable completion of eighteen (18) holes of play and/or the golf lesson during normal daylight hours.
    • It will be the exclusive responsibility of the IndusInd Bank Cardholder to verify and report within time at the correct address and location of the respective Golf Clubs and/or Golf Learning facility at which the golf booking has been confirmed for the Cardholder.
    • Golf Cart & Caddy charges as applicable will be collected from the Cardholder for Cardholder themselves and/or their Guests at the time of confirmation of their booking vide IVR process at the Golf Concierge.
  • This is an offer exclusively provided to Eligible Cardholders. IndusInd Bank/Apexlynx reserve the right to deny and permanently withdraw the benefits of the offer to any Cardholder found to indulge in impersonation or be in breach of any of the Terms & Conditions of the offer.
  • IndusInd Bank Cardholders are to make all enquiries and bookings through designated IndusInd Bank Concierge line and Cardholders will not be granted access rights to the stipulated clubs without booking through IndusInd Bank Concierge.
  • Cardholders are not permitted to enter into any direct correspondence or communication with any Golf Club/Golf Learning facility or with any Golf Coach for any matters related to this special golf benefits offer.
  • Golf Clubs/Golf Learning facilities and/or Golf Coaches are neither obliged nor will they entertain any correspondence/enquiries and/or attempts for bookings, whether initial or repeat requests, directly from Cardholders.
  • Weekday bookings requests for golf games must be made at least two (2) working days in advance and Weekend/Holiday bookings requests for golf games must be made at least four (4) working days in advance by the Cardholder. The date of the call or any Saturday, Sunday or Public Holiday will not be counted as a working day. Short Notice booking requests will not be processed.
  • Cardholders may bring one (1) Guest per golf lesson who will be charged applicable walk-in rates.
  • All bookings for golf lessons – both Weekday and Weekend/Holidays must be made at least three (3) working days in advance by the Cardholder. The date of the call or any Saturday, Sunday or Public Holiday will not be counted as a working day. Short Notice booking requests will not be processed.
  • Acceptance of all golf booking requests and/or golf lessons timings will be at the discretion of the golf club/golf instructors and subject to availability, and request for changes of timings of confirmed bookings will also be subject to payment of an administrative charge as specified in the Cancellation & Amendment policy here under.
  • Cardholders may bring a maximum of three (3) Guest(s) per booking for golf rounds. Any Guest(s) must play in the same group as the Cardholder.
  • All bookings for Guests of Cardholders will only be confirmed if the Cardholder makes advance payment of the applicable Guest charges via his/her IndusInd Bank Credit Card at the time that the booking is being confirmed. Guest charges once paid are strictly non-refundable.
  • There will be no “rain check” i.e. no carry forward of credit for any golf round due to any inclement weather or for any other reason and there will be no refund made of any Guest charges or any other prepaid charges.
  • A Cardholder may not book for more than four (4) players in total including self for any one golf game booking. Group bookings are not allowed.
  • Minimum Player Conditions: Weekdays
    • Weekdays: Unless otherwise prescribed by local club/golf course rules/seasonal rules the minimum flight conditions for Weekday rounds of golf is a minimum of two (2) players per flight
    • Weekends/Holidays: Unless otherwise prescribed by local club/golf course rules/seasonal rules the minimum flight conditions for Weekend/Holiday rounds of golf is a minimum of three (3) players per flight
    • Maximum number of players per flight are four (4)
  • It will be the exclusive responsibility of the Cardholder to fulfil the minimum flight conditions in respect of each booking request, and IndusInd Bank/Apexlynx will not be responsible to help the Cardholder make up the minimum flight condition numbers. Golf game booking requests not meeting the minimum player conditions will not be processed.
  • Cardholders may be allowed to play in the same flight with a Club Member subject to fulfilment of the minimum flight conditions. In such a situation, the Cardholder must inform the exact booking time held by the Club Member and the same will be verified with the golf club prior to processing the Cardholder’s requested booking. In cases where the Cardholder requests to join a Club Member and if, at the time of verification of the original request, no booking exists, then booking will not be accepted/processed at any later stage.
  • A Cardholder wishing to take along an accompanying Guest(s) that is also joining in a golf game along with a Club Member who holds a confirmed golf booking must make a non-refundable advance payment of the applicable Guest charges via his/her IndusInd Bank credit card prior to confirmation of the requested golf booking.
  • All payments for Guest(s) must be made upon booking at the applicable rates, and charged to the IndusInd Bank Credit Card and are neither transferable nor refundable. All cancellation charges/administration charges for any allowable changes in request of amendment of bookings will be charged to the Cardholder’s IndusInd Bank Credit Card prior to confirming any such amendments. This would require the IndusInd Bank Cardholder to provide all mandatory information about his/her credit card to effect the charge, or alternatively, at the discretion of IndusInd Bank/Apexlynx required payment process will have to be fulfilled via the golf concierge through an IVR (Interactive Voice Response) system or in any other fashion as required and determined by IndusInd Bank/Apexlynx. In accordance with Reserve Bank of India regulatory directives, it will be the sole responsibility of the Cardholder to obtain OTP (One Time Password) and/or comply with any other applicable regulatory provisions or operational golf program requirements to ensure payment by effecting timely payment as and when required.
  • Golfers must have at least a valid golf handicap or in lieu thereof at clubs/golf course where permissible, a certificate of golfing proficiency in lieu of a Golf Handicap as issued by a certified and approved golf instructor may be acceptable. All golfers must produce their Golf Handicap Certificate upon request including as may be requested by the golf concierge prior to the requested day of the play.
  • IndusInd Bank and/or Apexlynx will not be responsible or accountable to get a Handicap Certificate issued to the benefit of any Cardholder from any Golf Clubs/ Golf Learning Centre.
  • All consumables and any other extras as consumed/utilized at any golf course/golf learning facility are to be paid for directly by the Cardholder(s) and his/her Guest(s).
  • Eligible Cardholders may enjoy complimentary golf lessons for self and any one other Guest that are specially hosted for them by IndusInd Bank at specified cities/locations on weekdays, weekends and holidays.
  • The golf benefits/golf bookings as a part of this offer are not applicable and cannot be availed of in conjunction with or as a part of any private event or any form of club or other tournament or for any group bookings.
  • Private Event/Private Tournament refers to any request(s) from series of multiple Cardholders and or multiple groups for adjacent/consequential tee times on the same date and will not be processed.
  • A Club Member cannot make a booking directly at the Golf Club/Golf Learning facility/with a Golf Coach and transfer the confirmed booking over to the Cardholder.
  • Only specific requests from the Cardholder to play golf as a Green Fee player in accordance with the Terms & Conditions of this offer will be entertained.
  • The IndusInd Bank golf program cannot be used by Cardholders or their Guests in conjunction with any other promotions or other golf program(s) or to join other golfers who are availing of the benefits of any other golf program.
  • This golf program is valid for golf course access only. Cardholders and/or their Guest(s) may not have access to the other facilities at the golf club/driving range. A Cardholder may not request for a booking to visit a golf club for any other purpose except to request to play or learn golf in accordance with the Terms & Conditions of this golf program.
  • Neither IndusInd Bank nor Apexlynx is responsible or liable in any way whatsoever for any loss or damage that may be suffered, or for any personal injury sustained to a customer directly or indirectly by use or non-use of the services availed of as a part of this offer, whether provided directly or provided by the golf club/driving range or golf coach, and neither IndusInd Bank nor Apexlynx will entertain any claim from any Cardholder in connection with their participation or lack thereof in the program.
  • IndusInd Bank and Apexlynx do not underwrite or warrant the services performed by the golf courses/driving ranges/golf coaches and shall not have any liability for any deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a customer directly or indirectly by use or non-use of the services provided by the golf club/driving range or golf coach.
  • Golf Rates quoted may not be inclusive of taxes and are subject to change without notice.
  • These Terms and Conditions including the Golf courses/Driving ranges and Golf Coaches are subject to change.
  • GOLF BOOKING, AMENDMENT & CANCELLATION POLICY
    • Cancellation Policy – Weekday Green Fee Access
      • Cancellation must be made at least one (1) full working day in advance prior to tee-off date
      • The Cardholder will not be allowed to book tee time on the INDUSIND BANK Golf Program for that month and the next Calendar month or any part thereof in the case of cancellations made less than one (1) full working day before tee-off date or in the cases of no show or late arrivals.
    • Cancellation Policy – Weekend Green Fee Access
      • Cancellation must be made at least one (1) full working day in advance prior to tee-off date.
      • The Cardholder will not be allowed to book tee time on the INDUSIND BANK Golf Program for that month and the next Calendar month or any part thereof in the case of cancellations made less than one (1) full working day before tee-off date or in the cases of no show or late arrivals.
    • Cancellation Policy - Golf Lessons
      • Cancellation must be made at least two (2) full working days in advance prior to Lesson date
      • The following cancellation charges will apply to the Cardholder and his/her Guest(s):
        - 50% of total chargeable amount* will be charged for cancellations made less than two (2) full working days before Lesson date.
        - 100% of total chargeable amount* will be charged for cancellations made less than one (1) full working day before Lesson date, no-show or late arrivals
    • In the event that a Cardholder wishes to amend a booking by means of adding a golfer to the booking, removing a golfer from the booking, changing the name of a golfer from the existing booking or requesting for a change in a confirmed tee time etc., the same will be considered as a fresh booking and he /she will be required to pay an administrative fee of Rs. 300 (Rupees Three Hundred) plus applicable service tax per instance in advance by charging the amount to his/her IndusInd Bank credit card via the golf concierge for any amendment and such amendment will be subject to availability.
    • In the event that a Cardholder does not turn up to play his/her round or for his/her confirmed golf lesson it will be treated as a “no-show” and will be taken as a cancellation without information and the golf round or lesson would be taken as a Used Golf Round or Used Golf Lesson.

Note:
*Chargeable amount includes Green Fee, buggy fee, caddie fee, and insurance at normal (Walk-In) published rates at the club where applicable. Schedule of golf fees and golf instruction fees as applicable to Cardholders Guests are subject to change as per decision of golf clubs and golf instructors

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