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Terms & Conditions: Oberoi Gift Voucher

  • Welcome Gift is subject to the customer complying with the conditions mentioned below.
  • The Cardholder shall be eligible for the Welcome Gift on payment of the joining fees or settlement of payment against joining fees.
  • The Cardholder will be sent an SMS from IndusInd Bank once he is eligible for the Welcome Gift within 10 working days of fee payment.
  • The Cardholder will then need to request for dispatch of the Welcome Gift within 30 days of receiving the SMS by contacting the Bank’s helpline number at 1860 0267 7777 or write to Please note, Welcome Gift dispatch request received after the stipulated time period of 30 days will not be considered.
  • On receipt of request from the Cardholder, physical voucher will be sent to his registered mailing address within 15 working days.
  • Each Gift Voucher shall be valid for 6 months from the date of issue. However, the last stay validity for any Gift Voucher will be 30th November, 2018. The validity of the Gift Voucher cannot be extended. These vouchers are not redeemable against cash and refunds.
  • The vouchers cannot be redeemed during black-out dates (01st Sep'18 till 03rd Sep'2018, 28th September till 03rd October 2018, 19th October 2018 till 21st October 2018, 21st December 2018 till 05th January 2019).
  • A Customer can redeem a maximum of 2 Gift Vouchers only against a single stay reservation.
  • Each voucher can be redeemed against a specified number of room nights as per the category of the hotel as mentioned below.
Hotels City Room type Room Nights given in a 1 stay voucher
The Oberoi Mumbai Mumbai Executive Suite 1
The Oberoi Bangalore Bangalore Executive Suite 1
The Oberoi New Delhi   Delhi Deluxe Room 1
Wildflower Hall Shimla Deluxe Garden View Room 1
The Oberoi Grand Kolkata Classic Suite 1
The Oberoi Amarvilas Agra Premier Room 1
The Oberoi Udaivilas Udaipur Premier Room 1
The Oberoi Rajvilas Jaipur Premier Room 1
The Oberoi Gurgaon Gurgaon Premier Room 1
The Oberoi Sukhvilas Resort & SPA New Chandigarh Premier Room 1
The Oberoi Vanyavilas Ranthambhore Luxury Tent 1
The Oberoi Cecil Shimla Deluxe Room 2
  • These vouchers are valid for double occupancy along with breakfast for two people and are inclusive of taxes.
  • The same grid will also be applicable in case the room is on single occupancy.
  • Any stay exceeding the mentioned number of days as per above grid has to be paid by the Eligible Cardholder using my IndusInd Bank Credit Card.
  • The vouchers have to be used by the Cardholder himself and are not transferable.
  • It shall be the responsibility of the Cardholder to ensure that the mailing address available with the Bank is in use and is accessed only by the eligible Cardholder. IndusInd Bank shall not be liable or responsible for any malfunction, inactivity or misuse of the address which results in inability of the eligible Cardholder to use the voucher.
  • The cardholder shall be solely responsible for the security and safekeeping of the vouchers. IndusInd Bank and Oberoi Hotels will not be responsible for any refund of the joining fee or replacement of the lost, stolen or damaged vouchers.
  • These vouchers are not redeemable against cash and refunds.
  • The customer will have to call the Oberoi Central Reservations (Toll free: 1 800 11 2030; Telephone: +91 11 2389 0606; Email:; Fax: +91 11 2389 0500) to book their room nights
  • The bookings will be based on the availability of the rooms.
  • All vouchers shall carry a unique identification code that shall be provided to Oberoi Hotels by the Cardholder at the time of reservation.
  • The IndusInd customers will be required to call at least one week prior to their visit to redeem the vouchers. As an exception, on a best-efforts basis, Oberoi hotels will try to accommodate any customer who calls within a week of arrival.
  • The stay voucher needs to be presented in original at the time of check-in. Without the physical vouchers, the stay basis the booking made shall be denied.
  • Cancellation policy: Any no-show or late cancellation (as per standard hotel policy) will render the voucher as utilised and no refund or re-issuance of a fresh stay voucher shall be offered in exchange.
  • Refund policy: No refund or extension will be provided for the unused vouchers to the cardholder.
  • IndusInd Bank does not underwrite or warrant the services performed by Oberoi Hotels and shall not have any liability for any defect, deficiency, delay, unavailability or imperfection in such goods/services or for any loss or damage that may be suffered, or for any personal injury to a Cardholder directly or indirectly by use or non-use of the products or services provided by Oberoi Hotels.
  • All standard terms and conditions of Oberoi Hotels with respect to products and services will apply to these vouchers also.
  • IndusInd Bank's responsibility in the present offer is limited to sending the voucher to the eligible Cardholders on their registered mailing address. The Cardholder hereby agrees that Oberoi Hotels is solely responsible for the acts and omission relating to the vouchers including but not limited to, availability of products in accordance with the preferences of the Cardholders.
  • Any dispute/complaint regarding the services provided by Oberoi Hotels must be addressed by the Cardholder in writing to Oberoi Hotels directly and IndusInd Bank Limited shall not entertain any communication in this regard including any claims with respect to eligibility under the present offer.
  • IndusInd Bank Limited reserves the right to change/modify/withdraw/suspend/cancel this offer or any features relating to this offer including the eligibility criteria, dates of offer, etc., at any time without prior notice to any Cardholder.