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Terms & Conditions: Luxe Gift Card

Welcome Gift is subject to the customer complying with the conditions mentioned below:

  • The Cardholder shall be eligible for the Welcome Gift on payment of the joining fees or settlement of payment against joining fees.
  • The Cardholder will be sent an SMS from IndusInd Bank once he is eligible for the Welcome Gift within ten (10) working days of fee payment.
  • The Cardholder will then need to request for dispatch of the Welcome Gift within thirty (30) days of receiving the SMS by contacting the Bank’s helpline number at 1860 0267 7777 or writing to Please note, Welcome Gift dispatch request received after the stipulated time period of thirty (30) days will not be considered.
  • On receipt of request from the Cardholder, welcome gift will be sent to his registered mailing address within fifteen (15) working days.
  • Each Luxe Gift Card will be worth INR 5000/-. The Cardholder will receive multiple Gift Cards depending upon the fee plan chosen by him.
  • Multiple redemption of Gift Cards will be allowed till the value is exhausted across brands & stores.
  • Multiple Gift Cards can be used against one bill.
  • Each Gift Card shall be valid for 6 months from the date of issue. The validity of the Gift Card cannot be extended.
  • These Gift Cards are not redeemable against cash and refunds.
  • Only the value of the Gift Card will be borne by IndusInd Bank. Any value exceeding the value of the Gift Card is to be paid by the Cardholder using his IndusInd Bank Credit Card directly to the Retailer at the time of purchase.
  • Once issued, Luxe Gift Card cannot be cancelled or blocked.
  • Luxe Gift Card can be redeemed only against full priced merchandise.
  • The Cardholder shall be solely responsible for the security and safekeeping of the Gift Vouchers. IndusInd Bank, RBL or Qwikcilver Solutions Privatewill not be responsible for any refund of the joining fee or replacement of the lost, stolen or damaged Gift Card.
  • The products are subject to change at the discretion of the Retailer. Please refer to the Retailer for the updated list of products.
  • For more details and list of stores, please visit

Please follow the below process to activate and redeem the Luxe Gift Card. You may also refer to the reverse side of the gift card for details on activating the same. Please note, the Luxe Gift Card(s) will not be valid for use until activated.  

  • For activation, SMS<ACT><space><16 Digit Card Number><space><Card Pin> to 9704200300
  • Please note, the mobile number that is used for sending this activation message will be used by store at the time of redemption.
  • Original Gift Card needs to be presented at the time of redemption.
  • Store associate will redeem the Gift Card and an OTP will be sent to the mobile number from which Gift Card was activated.
  • Each time a Gift Card is redeemed, an OTP will be sent to the mobile number as a security measure. Hence, the mobile number linked to the Gift Card needs to be entered at the time of activating the same.
  • For validity and balance enquiry, SMS<BAL><space><16 Digit Card Number> to 9704200300