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Overview

Pioneer Heritage Credit Card features

Please call 1860 267 7777 for further details

Product Overview

They are the ones who do not follow the race, but chart their own distinct course. You are one of these few who stands head and shoulders above the rest.

Which is why we bring you IndusInd Bank Pioneer Heritage Credit Card - a card that redefines luxury, privilege, rewards and conveniences; so that you get a lot more from your life.

Features

Pioneer Heritage Welcome

Oberoi Hotels:

Choose from a bouquet of luxury hotels from Oberoi Hotels for a memorable stay experience.

For reservations, please contact Oberoi Central Reservations (Toll free: 1 800 11 2030; Telephone: +91 11 2389 0606; Email: reservations@oberoigroup.com; Fax: +91 11 2389 0500) after receiving your Oberoi Gift Voucher from IndusInd Bank*.

Please note: The above Welcome Gifts are available at select fee points only. Please call our phone banking number for further details.

Click here for terms & conditions

Genesis Luxury Vouchers:

Get access to 14 international brands through Genesis Luxury Vouchers and enjoy a never before luxury retail experience.

Click here for terms & conditions

Please note: The above Welcome Gifts are available at select fee points only. Please call our phone banking number for further details.

Pioneer Heritage Rewards

Earning of Reward Points:

INTERNATIONAL SPENDS

2.5 Reward Points on every ₹ 100 spent on international transactions

DOMESTIC SPENDS

1 Reward point on every ₹ 100 spent on domestic transactions

Redemption Options

  • Walk away with best-in-class offers from IndusMoments
  • Indulge in luxurious stays with Oberoi Hotels & Resorts Stay vouchers
  • Splurge with your Genesis Luxury Vouchers
  • Fly higher with Airline Miles on partner airlines. Convert your Reward Points to Airmiles with our Airline Partners in the ratio of 1 Reward Point = 1 Air mile
  • Get Cash Credit in the ratio of 1 Reward Point = ₹ 1

Call 1860267777 to redeem your Reward Points

Click here for terms & conditions

Pioneer Heritage Golf

COMPLIMENTARY GOLF PROGRAM

  • 3 Complimentary Golf Games & Lessons per month

Click here for terms & conditions

Pioneer Heritage Life
  • 20% off on BookmyShow on Events and Theatre bookings using your IndusInd Bank Pioneer Heritage Credit Card.
  • Buy one movie ticket and get the other one absolutely free.
  • Avail up to 3 free tickets in a month.
  • Get an additional ₹50 off on selecting the F&B option.
  • Offer valid on all theatres registered with BookMyshow across all major cities.

Click here for terms & conditions

Pioneer Heritage Travel

As an IndusInd Bank Pioneer Heritage Credit Cardholder, You receive:

  • Complimentary LoungeKey membership.
  • International Airport Lounge Access to over 850 lounges in more than 400+ airports over 120 countries worldwide.
  • Enjoy complimentary lounge access, with 2 free visits per cardholder per calendar quarter. Guest visits are chargeable at USD 27 per person, per guest.
  • Eligible cardholders must present their IndusInd Bank Pioneer Heritage card, present boarding pass and quote “LoungeKey” at the lounge to gain access.
  • Access to business facilities (subject to availability and at the discretion of lounge operator) - email, internet, phones, fax machines, and even conference space in some lounges.
  • Complimentary refreshments and snacks International Airport Lounge Access to over 850 lounges in more than 400+ airports over 120 countries worldwide.

Visit www.loungekey.com/IndusInd or download the LoungeKey app from the App Store to track visit history, find applicable lounge visit history and find out more information.

DOMESTIC AIRPORT LOUNGE ACCESS

Enhance your airport experience with IndusInd Bank Credit Card as you gain access to select airport lounges affiliated with Mastercard® Lounge Programme. Simply present your IndusInd Bank Credit Card and get two complimentary access per quarter on your Primary Card.

Click here for Terms & Conditions

Pioneer Heritage Assistance

A 24-hour concierge service, created especially for our premium customers like you. This is a complimentary service with host of premium benefits to match and complement your lifestyle. With an efficient team, accessible from any corner of the world, all you have to do is call, ask for assistance, sit back and relax. We take care of the rest.

Concierge offers you:

Pre-trip Assistance:-
No more pre-trip worries. Collect all the information you need to know before you go. The concierge will provide you with all the information about your travel destination, line the weather, important landmarks, modes of transport etc.

Hotel Reservation:-
Let the concierge handle your reservations. The concierge shall make all the arrangements in the finest hotels across the world to ensure you have a pleasurable and comfortable stay.

Flight Booking:-
The concierge will make all the necessary flight arrangements to help you get to your desired destination.

Sports and Entertainment Booking:-
Whether it's the FIFA finals or strawberry and cream at the Wimbledon, the concierge will make sure you don't miss out on your favourite event.

Exclusive Booking:-
If you are interested in special events like workshops or talks by eminent personalities, the concierge will provide you with all the information you need and also make reservations on your behalf (whenever possible).

Flower and Gift:-
Need help arranging a special gift or want to send flowers to that special someone, leave it to the concierge. Now, you can have a gift delivered to anyone, anywhere in the world, whether it is Swiss watches or French wine, the concierge will ensure that it is delivered to your loved ones.

To avail these services, please call our Concierge Desk at 1860 267 7777

Pioneer Heritage Freedom

DISCOUNTED FOREIGN CURRENCY MARK-UP

Are you passionate about travel? We hope to entice you with some absolutely delicious offers and discounts!

Benefit from discounted foreign currency mark-up:

  • Discounted foreign currency mark-up on your foreign currency transactions will be applicable for transactions done till 31st Dec 2019.
  • The foreign currency mark-up will be charged at 3.5% and the differential amount will be credited at the end of the calendar month to the cardholder’s card account.

INSURANCE

With an advanced insurance program that keeps your precious card safe and secure, you have nothing to worry about when whipping out your card for shopping, dining, travel, and more!

TOTAL PROTECT

You don’t have to fret over your Card being misused as Pioneer Heritage Credit Card comes equipped with Total Protect. It’s a first-of its-kind program that covers you for a sum up to the credit limit on your Credit Card and is available on add-on cards as well.

TOTAL PROTECT COVERS YOU FOR THE FOLLOWING

  • Unauthorised Transactions in case of loss/ theft of Card
    We provide an insurance cover up to 48 hours prior to you reporting the loss of your Card to IndusInd Bank
  • Counterfeit Fraud
    It is possible that your Card or Card details are stolen and used unscrupulously by producing counterfeit plastic. We offer you insurance to protect yourself against such incidents.

AIR ACCIDENT COVER

With the IndusInd Bank Pioneer Heritage Credit Card, you also get a complimentary Personal Air Accident insurance cover of up to ₹ 2.5 crores.

EMERGENCY SERVICES

  • EMERGENCY CARD REPLACEMENT
    With the Emergency Card Replacement (ECR) service a replacement card will be delivered to your address overseas in a blocked status.

Please call 1860 267 7777 for emergency services.

FAQ's

How can I avail the Emergency Card Replacement (ECR) service? 

Please call 1860 267 7777 to request for ECR.

Can I request for ECR within India?

ECR can be availed for address outside India only.

What is the TAT to receive the card? 

The card will be delivered to your overseas address within 5-6 working days.

Can I use the card immediately once I receive it? 

Your card sent to the overseas address is inactive, you will need to contact 1860 267 7777 to activate the card.

How will I get the PIN?

You will need to generate the PIN using IndusMobile or IndusNet

Are there any charges for ECR? 

Yes, ECR would be charged at INR 5000, and the same will be billed on your Pioneer Heritage Credit card.

 

  • EMERGENCY CASH ADVANCE
    On request, emergency cash advance can be provided to you through our Global Network Partners. This service is available for overseas locations only.

Please call 1860 267 7777 for emergency services.

FAQ's

How can I avail the Emergency Cash Advance (ECA) service?

Please call 1860 267 7777 to block your card and request for ECA.

What is the amount that can be disbursed under the ECA service?

The amount that the customer can avail under ECA is equivalent to the available cash limit on the card.

Can I request for ECA within India?

No, you can avail ECA outside India only.

What is the TAT to receive the cash?

You can collect cash from designated 300,000+ locations for cash disbursement and collection within 4 hours.

Within how many days can I collect the cash?

You can collect the cash within 3 days.

How will I pay back the amount?

The amount will be billed on your Pioneer Heritage Credit Card.

Are there any charges for ECA?

Yes, ECR would be charged at $95 and the same will be billed on your Pioneer Heritage Credit Card.

ECA is provided by MasterCard designated service provider. Induslnd Bank does not take any responsibility for the services offered under this promotion. Induslnd Bank accepts no liability whatsoever in connection with such services. The services have not been certified by Induslnd Bank and under no circumstances shall the inclusion of any service in this promotion be construed as an endorsement or recommendation of such product or service by Induslnd Bank.

 

ZERO FUEL SURCHARGE

1% waived for transactions between ₹ 400 and ₹ 4,000;GST on fuel surcharge as per standard rate shall be applicable and borne by the customer.

ADVANTAGE

Infinite features do not have to come with a high maintenance cost. On the IndusInd Bank Pioneer Heritage Credit Card, enjoy a rate of interest as low as 2.99% per month.

Contactless Credit Card Features

We introduce to you the super convenient chip-based contactless credit card with the IndusInd Bank Pioneer Heritage. The contactless feature enables you to make swift, convenient, and secure transactions for your daily purchases by simply tapping your credit card at merchant locations where standard card payments are accepted. Use the IndusInd Bank Pioneer Heritage Credit Card to purchase goods at merchant establishments, for travel, for making payments online or via e-commerce websites, and for cash withdrawal in India or anywhere in the world.

You can use the IndusInd Bank Pioneer Heritage Credit Card for:

  • Faster day-to-day payments at merchant locations accepting contactless payments
  • Shopping at 10 lakh merchant outlets in India and over 30 million outlets worldwide that accept card payments
  • For booking movie tickets, utility bill payment, travel, and online purchases
  • Safe online shopping and e-commerce transactions

Merchant list

Summary

Pioneer Heritage is a chip-based contactless credit card from IndusInd Bank. It has a contactless feature that enables you to make everyday purchases by simply waving your card at merchant locations where contactless payment is accepted. It can also be used at any location where standard card payments are accepted.

FAQs

What is IndusInd Bank Pioneer Heritage Credit Card?

Pioneer Heritage is a new-generation credit card from IndusInd Bank that allows users to make faster payments at merchant locations where contactless payments are accepted. It can also be used for standard shopping, online transactions, and at ATMs.

What is contactless payment?

The contactless payment feature lets consumers make safe and secure payments with a simple tap of the card on the PoS (Point of Sale) machines at compatible merchant outlets. These NFC-enabled terminals transmit payment details and authenticate transactions without swiping the card.

Where can I use the IndusInd Bank Pioneer Heritage Credit Card?

It can be used at any merchant outlet that has a contactless payment PoS machine. If such a machine is not available, the contactless card can still be used for swipe or dip transactions. If the PoS machine has a contactless symbol displayed on it, it can process contactless payments.

How do I use my IndusInd Bank Pioneer Heritage Credit Card?

Look for a retailer displaying the contactless symbol and the Visa/Mastercard logo at the PoS. Hold your card within 4 cm of the secure contactless reader. Four green lights will appear. This takes no more than half a second. You can then remove your card and the transaction will be complete.

How close to the reader does the card need to be?

You should hold your contactless card within 4 cm of the card reader.

Is there a limit on the value of goods you can purchase with a contactless credit card?

You can use the card for any amount within the overall daily POS transaction limit of INR 2000 per transaction.

Will I receive a charge slip for the transactions I make?

Contactless payment is designed to help you make transactions easily and conveniently. The retailer will ask if you require a charge slip. Please advise the retailer accordingly.

How do I know when a payment has been made?

Your transaction is confirmed by the illumination of four green indicator lights and a display message confirming that your transaction was successful.

Could I unknowingly have made a purchase if I walk past the reader?

No. Your card has to be tapped within 4 cm of the card reader for more than half a second and the retailer must have first entered the amount for you to approve. Terminals can only process one payment transaction at a time, thereby reducing transaction errors.

What are the features of the IndusInd Bank Pioneer Heritage Credit Card?

Pioneer Heritage is a multipurpose international credit card that can be used for the following purposes:

  • Faster day-to-day payments at merchant locations accepting contactless payments
  • PoS shopping at 10 lakh merchant outlets in India and over 30 million outlets worldwide that accept card payments
  • Cash withdrawal from all State Bank and other ATMs
  • Safe online shopping and e-commerce transactions
  • Utility and other bill payments
Will I receive a notification each time a transaction is completed on my IndusInd Bank Pioneer Heritage Credit Card?

Yes, as with a standard credit card the customer will receive an SMS and an email notification each time a transaction takes place.

Is this a chip card?

Yes. This credit card is secured with a contact and contactless chip along with magstripe and NFC antenna. The NFC antenna is for enabling contactless payments at merchant locations that accept contactless Payments. The chip and the magstripe are used for credit transactions at PoS establishments where contactless payments are not accepted.

What happens when a contactless transaction is declined?

In the rare event of a contactless transaction on your credit card being declined due to any reason, the cardholder can request the merchant to make the payment by swiping or dipping the card in the traditional manner.

What happens if the transaction slip is not generated and the customer’s account is debited?

Generally, such a situation does not arise. However, in any such stray cases, one may contact IndusInd Bank customer care to inquire about the status of the transaction.

What process should be followed in case of a lost or stolen card?

In case your credit card is lost or stolen, please contact IndusInd Bank Customer Care immediately to block your card. You can also block your lost/stolen credit card immediately on our net banking portal (IndusNet) or on the IndusMobile app.

Highlights

Pioneer Heritage Dining

Enjoy mouth-watering offers, wherever you go.

Dig into these delicious offers that come packed with your IndusInd Bank Credit Card.

Dining Benefits

  • Get INR 2500 off on your total bill amount around the year and experience mouth-watering meals at 100+ exclusive restaurants.
  • Complimentary pick up & drop by Uber for a hassle-free experience.
  • Visit www.indusmoments.com for bookings.

Click here for terms & conditions

Pioneer Heritage Movies

Avail 2 complimentary Première Class movie tickets every month and enjoy the movies of your choice. Use the promotion code sent to your registered email id & Mobile number*.

*The promotion code will be sent to you within 15 days of payment of Joining Fee.

Click here for terms & conditions

Mastercard offers

Oberoi Hotels & Resorts

Offer details :

  • Enjoy a complimentary third night on booking two consecutive paid nights.
  • Get an upgrade to the next room category*.
  • Late check-out until 1600 hours *.
  • The offer is valid for stays until 30th September, 2019.
  • The offer is not applicable on the blackout dates*

Click here for booking & T&C’s

Participating Hotels:

The Oberoi, New Delhi The Oberoi, Mumbai
The Oberoi Grand, Kolkata The Oberoi, Bengaluru
The Oberoi, Gurgaon The Oberoi Amarvilas, Agra
The Oberoi Rajvilas, Jaipur The Oberoi Udaivilas, Udaipur
The Oberoi Vanyavilas, Rathambhore The Oberoi Sukhvilas Resort & Spa, New Chandigarh
Wildflower Hall, Shimla in the Himalayas The Oberoi Cecil, Shimla
The Oberoi, Bali The Oberoi, Lombok
The Oberoi, Dubai The Oberoi Beach Resort, Al Zorah
Mastercard ™ Golf program

Freedom to play and learn at the top Golf Courses in India, courtesy Mastercard ®. Read More

Mastercard ® Golf program
Stay ahead of the game with exclusive privileges on Golf that range from complimentary green fees to personalized golf lessons. Go on, a masterstroke life awaits.

World Elite™ Mastercard ® Cardholders can enjoy the following privileges:

  • 12 rounds of complimentary green fees for a year, not exceeding 3 rounds of complimentary green fees in a calendar quarter
  • 4 complimentary green fee access for guests, not exceeding 1 complimentary guest green fee in a calendar quarter
  • 12 complimentary golf lessons every year, not exceeding 3 lessons in a calendar quarter

Some of the participating golf clubs include:

Sr. No.  City  Golf Course
1 Mumbai Bombay Presidency Golf Club
2 Mumbai Kharghar Golf Club
3 Hyderabad Boulder Hills Golf Club
4 Bangalore Champion Reef
5 Bangalore Clover Greens
6 Bangalore Prestige Golfshire
7 Gurgaon Golden Greens Golf Resort
8 Gurgaon ITC Classic Golf Resort
9 Gurgaon Karma Lakeland  
10 Noida Jaypee Greens
11 Noida Jaypee Wishtown
12 Noida Unitech Golf & Country Club
13 Ahmedabad Kalhar
14 Ahmedabad Kensville Golf Club
15 Chennai Madras Gymkhana Club
16 Pune Oxford Golf & Country Club
17  Pune Poona Golf Club
18 Chandigarh Panchkula Golf club
19 Jaipur Royal Jaipur Golf Club

 

Note: The list of participating golf clubs is subject to change

Book Now (Please call our concierge for booking)

Click here for Terms & Conditions

TPC Network:

Experience the life of a professional golfer with Private Club Access to TPC's leading private golf courses. TPC properties offer you an unrivalled private members’ experience – without the membership price tag. Choose from more than 15 participating properties across the TPC network, throughout the United States.

Explore an award-winning course, originally designed by Arnold Palmer

Walk in the footsteps of golfing giants at TPC Boston. One of the most coveted destinations on America’s East Coast, TPC Boston redefines the private golf club experience, combining time-honoured traditions with luxurious amenities.

Click here to know more

Club ITC Culinaire

Discover extraordinary culinary delights, experience the most lavish stays and indulge in avant-garde fashion with this specially crafted program.

A world of extraordinary culinary delights, stay and fashion awaits you

Enjoy these exclusive privileges with your IndusInd Bank Pioneer Heritage Credit Card

Club ITC Culinaire has been especially designed to cater to your fine culinary palate and bring you delectable experiences befitting your lifestyle.

 

THE WELCOME PACK FOR CLUB ITC CULINAIRE USHERS YOU INTO A WORLD OF PRIVILEGES

Name of the Certificate Caption Nos
Culinary Delights 25% discount on Food & Beverages bill at participating ITC hotel for a maximum of 4 guests. Not valid on Sunday brunch 2
Culinary Extravagance 50% discount on buffet lunch/dinner for 2 at a participating ITC hotel. Not valid on Sunday brunch 2
Sweet Indulgence 30% discount on purchase at a gourmet shop at a participating ITC hotel (for purchases of maximum up to INR 5000) 2
Luxury Sojourns 20% off on purchase of Welcombreak packages. Bookings to be made through the guest contact centre only 2
Fine Fashion Gift Voucher for Wills Lifestyle products up to the value of INR 750 1
Grand Total   9

Additionally, enjoy a fine selection of privileges

  • Fine Dining
  • Earn Green Points @ 25% on all eligible Food & Beverage spends at ITC Hotels & WelcomHotels
  • Enjoy savings of 20% while dining at Fortune and WelcomHeritage Hotels
  • Receive 1,000 bonus Green Points* on every accumulated spend of Rs.25,000 on Food & Beverage

*Valid on accumulated Food & Beverage spends of up to INR 1, 00,000  

  • Fine Living
  • Earn Green Points @ 5% on all eligible non Food & Beverage hotel spends at ITC Hotels, WelcomHotels and Fortune Hotels
  • Enjoy personalised check-in & no extra room charge for accompanying spouse
  • Get 50% off on published room tariff for suites on weekends (nights of Fri/Sat)
  • Receive 500 bonus Green points on completion of 3rd stay**
  • Suite Upgrade Certificate on completion of 5th stay**
  • Complimentary Weekend Night Certificate on completion of 12th stay**

**Stays to be completed within 12 months from the date of enrolling into Club ITC/Club ITC Culinaire, whichever is earlier.

  • Fine Fashion
  • Earn Green Points @ 5% on all eligible spends at participating Wills Lifestyle stores
  • Priority on garment availability
  • Doorstep delivery of apparel
  • Complimentary monogramming service
  • Gift Certificate of INR1000 on an annual spend of INR20,000***

***Spends to be completed within 12 months from the date of enrolling into Club ITC/Club ITC Culinaire Programme, whichever is earlier. Offer valid on the first INR 20,000 annual spend only.

 

Enroll Here

To enroll, please download the form and dispatch the same to:
IndusInd Bank Ltd. (Credit Cards division)
PO Box 9421, Chakala,
MIDC, Andheri (E),
Mumbai – 400 093.

Mastercard ® Epicurean Benefits

Savor a world of curated dining and enjoy a complimentary glass of Champagne with your meal at specially selected acclaimed restaurants around the world.

Click here to explore other Mastercard dining offers

Airline Partner Offers

Travel far and wide with your Card and enjoy exclusive discounts with partner airlines

Emirates

For travel across the world

Emirates has the largest fleet of Boeing aircrafts and serves over 155 destinations across 6 continents, inspiring travellers with their growing network of worldwide destinations, inflight entertainment, regionally inspired cuisine and world-class service.

Offer Details

On booking at www.emirates.co.in/mastercard using promo code INMAS19 get

  • 5% off on the base fare in first class
  • 12% off on Flex Plus fare in business class
  • 10% off on Flex fare in business class
  • 10% off on Flex and Flex Plus fare in economy class

Offer valid till 29 Feb 2020

Airport by invitation

FOR DEPARTURES, INDUSIND BANK PIONEER HERITAGE CREDIT CARDHOLDERS CAN ENJOY

  • Private departure lounge with refreshments and wait staff; a personal shopper can be arranged
  • Airline check-in and all security procedures carried out in the privacy of your own lounge
  • Luggage checked-in and taken from the lounge
  • Private, chauffeured car to take you from the VIP suite to the aircraft
  • Option to board the flight last or first

ON ARRIVAL, INDUSIND BANK PIONEER HERITAGE CREDIT CARDHOLDERS CAN ENJOY

  • Private, chauffeured car waiting on the tarmac to take you from the aircraft to the VIP suite
  • Private arrival lounge with refreshments
  • Customs and Immigration clearance carried out in the privacy of your own lounge
  • Luggage delivered directly to you in your private lounge

OTHER SERVICES

  • Luggage Assistance/Baggage Porters
  • Lounge Bookings
  • Executive Car Transfers/Limousine
  • Personal Shopper
  • Gift Services on Arrival
  • Meeting and Conference Room Bookings
  • Tarmac Transfers
  • Electric Buggy
  • Premium Baggage Collection/Delivery (wherever available and applicable)
  • Assistance to unaccompanied minors
  • Train Bookings (major U.K. rail stations including Eurostar in St. Pancras and Gare Du Nord only)
  • VIP Wheelchairs/PRM Service
  • Airport Courier
  • Seating Assistance
  • Valet Car Parking Service
  • Car Park Jockey
  • Cloak Room Service

For more information, visit www.mastercard.com/airportconcierge

Genesis Luxe Club

Welcome aboard the ultimate shopping experience! With an intricately crafted Loyalty and Customer Rewards Program, get set to explore over 16 leading luxury brands.

COMPLIMENTARY MEMBERSHIP TO PREMIÈRE TIER

All IndusInd Bank Pioneer Heritage Cardholders can enjoy a complimentary membership to Première Tier

BENEFITS OF PREMIÈRE TIER

  • Earn 7.5% cash back in the form of crystals on every transaction across all 16 participating brands.
  • Enjoy invitations to exclusive events, store launches & sale previews
  • Get additional benefits through alliance partners
  • Access special member- only promotions & offers

INDUSIND BANK PIONEER HERITAGE CREDIT CARD – EXCLUSIVE

  • Personal Shopping experience
  • Wedding trousseau consultation
  • Home Shopping
  • Invitations to Trunk Shows

Click here for Terms & Conditions

Wellness

Give your health & fitness the right push with our hand-picked offers

Your health and well-being must always be your priority, we perfectly understand that. That’s why we have designed the finest wellness plans for you.

ADVANCE MEDICAL

Enjoy complimentary access to more than 50,000 top doctors around the world. Advance Medical has Access to world’s top leading medical experts who provide expert medical opinion on complex diseases. What’s more, secure your family (Card member, Spouse & Children < 25 and Parents) with this exclusive program.

INDUSIND BANK PIONEER HERITAGE CREDIT CARDHOLDERS CAN ENJOY THE FOLLOWING PRIVILEGES

  • Coverage for Self, Spouse, Children and Parents
  • Access to a Personal Health Advisor (dedicated doctor) who will personally coordinate the whole process
  • Access to a network of more than 50,000 of the world’s leading medical experts
  • Gathering medical records
  • Translation services
  • Diagnosis and treatment confirmation
  • Support in finding and organising appointments with top experts
  • On-going medical support before, during and after treatment
  • Quality follow-up

Click here for terms and conditions.

 

TEXAS MEDICAL CONCIERGE

  • With a personal health-desk, enjoy up to 15% discount on the Medical Concierge Membership Program that serves every family member’s healthcare needs.
  • 24X7 access to your Health Records via cloud storage
  • Concierge health management for you and your family
  • Medical Second Opinions from international physicians and hospitals made accessible via telemedicine
  • Holistic and Integrative Health Advisory
  • Personalised Medicine Consulting
  • Discounts on select hospitals, pharmacies, pathology labs, radiology labs and specialised medical treatment centres
JASMINE LOTUS ORCHID
Online Medical Records All Jasmine Member Benefits All Lotus Member Benefits
Annual health goal setting and preparation of brief clinical summary Detailed medical history interview Dedicated medical concierge by TMC physician
Discounts on select healthcare services Annual health check-up coordination and counselling Monthly monitoring of health goals
One time medical specialist research complementary (second opinion) Personalised session with a TMC concierge physician to understand one’s medications and side effects Quarterly family meeting for updating health status
Access to our medical concierge services Details of the clinical summary of one’s health Coordination of appointments, diagnostic tests, holistic therapies
  Customised medical specialist research and coordination Billing assistance for coordinating with your health insurance
    Discounts on medical concierge services

Click here for terms and conditions.

 

MAX HEALTHCARE

Receive discounts on healthcare packages, preferential appointment with top doctors, and complimentary consultation & screening.
From consulting with top-notch doctors to enjoying healthcare packages that complement your lifestyle, get maximum benefits on wellness with your Pioneer Heritage Credit Card.

Click here for terms and conditions.

 

INDUSIND BANK PIONEER HERITAGE CREDIT CARDHOLDERS CAN ENJOY THE FOLLOWING PRIVILEGES

Discounted offers

  • 20% discount on Max Standard Preventive Health Packages
  • 15% discount on Outpatient Services – Consultations, Investigations and Diagnostics
  • 5% discount on Hospitalisation Services – Room Rent and Investigations (Not applicable for TPA routed cases)
  • 10% discount on Eye and Dental Procedures
  • Complimentary Services offer (offers may differ among different hospitals)
  • Basic Health Check-up – BP, Random Blood Sugar, BMI and Physical Consultation
  • Consultation with Aesthetic Surgeon
  • Lasik Screening
  • Consultation with Dentist
  • Overweight Management Package – Dietician consultation, BMI, BP
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  • SAVINGS RATES

  • Daily balance Upto (& including) Rs. 10 Lakhs 4 %
  • Daily balance above Rs. 10 Lakhs & upto (& including) Rs. 1 Cr 5 %
  • Daily balance above Rs. 1 Cr 6 %
  • DEPOSIT RATES

  • Above 1 year 4 months to below 2 years 7.75 %
  • Indus Tax Saver Scheme - 5 years (upto Rs 1.5 lacs) 7.5 %
Insure your health online
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Terms & Conditions:

Do I need to pay when I use the Auto Assist?
You do not need to pay for arrangement, however all expenses including labor charges or any repair charges, need to be paid to the mechanic.

How long does it normally take for the mechanic to come to me in the time of emergency?
The Auto Assist service is on a best efforts basis, and the time would depend on the location of the vehicle. However, normally it would take about 30 to 45 minutes to reach you within city limits and about one to one and half hour to reach you if you are outside city limits.

What number do I call if I want to use the Auto Assist service?
You need to call the Concierge Service on 1860 267 7777 for Auto Assist.

What all cities is the Auto Assist service available?
The Auto Assist service is available in Delhi, Mumbai, Kolkata, Chennai and Bangalore.

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Terms and conditions:

  • Waiver of 2.5% fuel surcharge is applicable on transactions between INR 400/- to INR 4000/- only the waiver is applicable across all petrol pumps in India.
  • The waiver can be availed only when payment is made through the IndusInd Bank Credit Card.
  • IndusInd Bank reserves the right to impose a cap on the maximum value or number of fuel transactions permitted in a month on the credit card.

* Please note that service tax levied on fuel surcharge (if any) will not be waived and will need to be borne by the cardholders

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Terms and conditions:
Lost Card Liability

  • All PIN based transactions(like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • 2 days (includes reporting day)pre-reporting and 7 days (Includes reporting day) post reporting claimsare covered.
  • Claim has to be reported byCard holder within 15 days from the date of loss in case of card to beadmissible for claim.
  • Insurance benefit would beavailable only to Active card users. An active card is defined as the cardwith one transaction/ activity on any POS terminal in last 6 months fromdate of loss.
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Terms and conditions
Personal Accident (AIR):

  • Cover: Accidental death due to air accident.
  • In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
  • Card should have been used at least once for retails purchase in 90 days before date of loss.
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You are just a phone call away from a relaxed tomorrow.
Protect your Credit Card with the Card Protection Program
In order to ensure safety of your credit cards, we bring to you the Card Protection Plan - to safeguard you in the event of , loss , theft or misuse of your IndusInd Bank Credit Cards . As is known, "Better safe than sorry", choose your Card Protection Plan today.

  Classic Premium Platinum
One free call to block all cards
24- hour toll-free number Yes Yes Yes
Worldwide cover Yes Yes Yes
Tele-registration line Yes Yes Yes
Emergency travel & hotel assistance
Hotel assistance (Overseas ) INR 80,000 INR 1,20,000 INR 1,60,000
Hotel assistance (In India) INR 40,000 INR 60,000 INR 80,000
Replacement travel tickets (Overseas) INR 80,000 INR 1,20,000 INR 1,60,000
Replacement travel tickets (In India) INR 40,000 INR 60,000 INR 80,000
Emergency cash assistance (In India) Nil INR 20,000 INR 20,000
Fraud Protection
Pre-notification* INR 50,000 INR 1,00,000 INR 150,000
Maximum limit per card INR 20,000 INR 40,000 INR 60,000
Post-notification INR 15 lakh INR 20 lakh INR 25 lakh
Other benefits
Reminder stickers Yes Yes Yes
Card ordering service Yes Yes Yes
Valuable document registration Yes Yes Yes
CPP key fob and retrieval service Yes Yes Yes
Free PAN card replacement service Yes Yes Yes
Lost mobile phone reporting service (SIM blocking) Yes Yes Yes
Mobile phone identifier (IME)registration service Yes Yes Yes
Foreign language interpreter assistance Nil Nil Yes
Membership fee ( annual )
Single INR 1,145 INR 1,495 INR 1,745
Joint INR 1,745 INR 2,245 INR 2,645
Close

FAQ's for EMV

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.

What is the IndusInd Bank EMV Credit Card?

IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.

What are the benefits of the IndusInd Bank EMV Credit Card?

With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.

How do I use the IndusInd Bank EMV Credit Card?

Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don’t have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.

How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?

At a chip terminal, you simply:

  • Insert your Credit Card into the chip slot
  • When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?

At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe :

  • The card is swiped through the EDC machine at the merchant outlet
  • When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How is IndusInd Bank EMV Credit Card different from what I use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.

Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).

What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?

IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn’t work at a particular terminal, the merchant will have to do the following

  • Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn’t work)
  • Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phonebanking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
  • If the card still doesn’t work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 phonebanking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?

Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.

Can I use the IndusInd Bank EMV Credit Card outside India?

Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.

How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?

Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.

Can a Chip Card be compromised?

A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.

Which Shopping outlets have the Chip- Enabled terminals?

Most of the merchants have chip-enabled terminals. In case the merchant doesn’t have chip enabled terminal, the card can be swiped for transactions.

Can the Chip Credit Card be used to withdraw cash?

Yes, you will be able to use your EMV chip card at the ATM’s as usual.

How do I make the payment for the chip Credit Card usage?

You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.

Is the IndusInd Bank EMV Credit Card durable?

The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.

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Terms and conditions:

Lost Card Liability

  • All PIN based transactions (like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • 2 days (includes reporting day) pre-reporting and 7 days (Includes reporting day) post reporting claims are covered.
  • Claim has to be reported by Card holder within 15 days from the date of loss in case of card to be admissible for claim.
  • Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction/ activity on any POS terminal in last 6 months from date of loss.

Counterfeit card liability:

  • Claim has to be reported by cardholder within 15 days from the date of issue of statement containing the disputed counterfeit transaction.
Close

Terms and conditions
Personal Accident (AIR):

  • Cover: Accidental death due to air accident.
  • In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
  • Card should have been used at least once for retails purchase in 90 days before date of loss.
Close

You are just a phone call away from a relaxed tomorrow.
Protect your Credit Card with the Card Protection Program
In order to ensure safety of your credit cards, we bring to you the Card Protection Plan - to safeguard you in the event of , loss , theft or misuse of your IndusInd Bank Credit Cards . As is known, "Better safe than sorry", choose your Card Protection Plan today.

  Classic Premium Platinum
One free call to block all cards
24- hour toll-free number Yes Yes Yes
Worldwide cover Yes Yes Yes
Tele-registration line Yes Yes Yes
Emergency travel & hotel assistance
Hotel assistance (Overseas ) INR 80,000 INR 1,20,000 INR 1,60,000
Hotel assistance (In India) INR 40,000 INR 60,000 INR 80,000
Replacement travel tickets (Overseas) INR 80,000 INR 1,20,000 INR 1,60,000
Replacement travel tickets (In India) INR 40,000 INR 60,000 INR 80,000
Emergency cash assistance (In India) Nil INR 20,000 INR 20,000
Fraud Protection
Pre-notification* INR 50,000 INR 1,00,000 INR 150,000
Maximum limit per card INR 20,000 INR 40,000 INR 60,000
Post-notification INR 15 lakh INR 20 lakh INR 25 lakh
Other benefits
Reminder stickers Yes Yes Yes
Card ordering service Yes Yes Yes
Valuable document registration Yes Yes Yes
CPP key fob and retrieval service Yes Yes Yes
Free PAN card replacement service Yes Yes Yes
Lost mobile phone reporting service (SIM blocking) Yes Yes Yes
Mobile phone identifier (IME)registration service Yes Yes Yes
Foreign language interpreter assistance Nil Nil Yes
Membership fee ( annual )
Single INR 1,145 INR 1,495 INR 1,745
Joint INR 1,745 INR 2,245 INR 2,645

Click here for terms and conditions

Close

FAQ's for EMV

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.

What is the IndusInd Bank EMV Credit Card?

IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.

What are the benefits of the IndusInd Bank EMV Credit Card?

With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.

How do I use the IndusInd Bank EMV Credit Card?

Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don’t have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.

How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?

At a chip terminal, you simply:

  • Insert your Credit Card into the chip slot
  • When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?

At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe :

  • The card is swiped through the EDC machine at the merchant outlet
  • When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How is IndusInd Bank EMV Credit Card different from what I use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.

Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).

What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?

IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn’t work at a particular terminal, the merchant will have to do the following

  • Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn’t work)
  • Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phonebanking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
  • If the card still doesn’t work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 phonebanking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?

Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.

Can I use the IndusInd Bank EMV Credit Card outside India?

Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.

How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?

Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.

Can a Chip Card be compromised?

A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.

Which Shopping outlets have the Chip- Enabled terminals?

Most of the merchants have chip-enabled terminals. In case the merchant doesn’t have chip enabled terminal, the card can be swiped for transactions.

Can the Chip Credit Card be used to withdraw cash?

Yes, you will be able to use your EMV chip card at the ATM’s as usual.

How do I make the payment for the chip Credit Card usage?

You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.

Is the IndusInd Bank EMV Credit Card durable?

The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.

Close

Safety Tips on your Credit Card

DO NOT

  • DO NOT leave your Credit Card unattended.
  • DO NOT disclose your ATM PIN/TPIN/NET BANKING PASSWORDS/OTP/CVV/VBV/MASTER SECURE PASSWORDS to anyone.
  • DO NOT seek help from strangers at the ATM even if offered voluntarily.
  • DO NOT hand over your Credit Card to any individual other than a merchant when making a purchase.
  • DO NOT handover your credit card to anyone claiming to be a representative of a Bank/VISA/Master Card or any organization.

DO

  • DO check the identity proof of the sales executive while applying for a card or loan or handing over your documents.
  • DO Check your application status after applying for any card or loan by calling the respective bank's helpline number
  • DO Pay attention to all alerts sent by the bank especially transaction alerts or address/mobile number change alert etc. Please inform the Bank immediately on any discrepancy.
  • DO Keep your Credit Card in the same place in your wallet/purse so that you notice it immediately if it is missing.
  • DO memorize your Personal Identification Number (PIN) and change it on a regular basis, destroy any physical documents of the PIN mailer.
  • DO Change your net banking passwords frequently.
  • DO Inform the Bank immediately, if there is any change in your mobile number, address etc. provided to the Bank.
  • DO ensure that the merchant processes the transaction on your credit card in your presence.
  • DO Verify that, on completion of the transaction, the Credit Card returned to you by the merchant, is yours.
  • DO check receipt of your monthly Credit Card statements. If you do not receive your Credit Card statement, contact our helpline number to check if the appropriate address is updated.
  • DO Keep the Bank's Helpline/Customer care number handy to enable immediate calling for any assistance/exigency.
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Safety Tips on your Credit Card

Redemption against Cash Credit

You can now convert your reward points into cash credit and use them to pay the outstandings on your card.

Your reward points will be converted into cash credit @ 1 reward point = Re. 1 of cash value.

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