The Banking Codes and Standards Board of India (BCSBI) was set up in 2006 and had released first ‘Code of Bank's Commitment to Customers' in 2006.
The 'Code of Bank's Commitment to Customers' was later revised in 2009 and 2014 and it was adopted by IndusInd Bank Ltd being a member of the BCSBI. The Code has been further revised in 2018.
The code provides to evolve a comprehensive Code of Conduct for fair treatment to you and to monitor its adherence and it also provides protection to you and explains how the Bank has to deal with you in day-to-day banking operations.
While the set minimum standards are guaranteed, we will always endeavour to exceed them and give you the best service possible.
Your Bank is a member of BCSBI and has adopted the Code of Bank's Commitment to Customers (individuals) which is a voluntary Code, which sets minimum standards for fair and transparent treatment of customers availing banking services.
Similarly "Code of Commitment to Micro and Small Enterprises" is also a voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with Micro and Small Enterprises as defined in the Micro Small and Medium Enterprises Development (MSMED) Act, 2006. It provides protection to MSE customers and explains how banks are expected to deal with customers in day-to-day operations and in times of financial difficulty.
As a member of BCSBI, your Bank has adopted "Code of Commitment to Micro and Small Enterprises" with all the provisions.
To view our "Code of Commitment to Micro and Small Enterprises", please click any of the below language choices: