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Terms and Conditions : Card Liability

  • All PIN based transactions (like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • Two (2) days (includes reporting day) pre-reporting and seven (7) days (Includes reporting day) post reporting claims are covered.
  • Claim has to be reported by Card holder within fifteen (15) days from the date of loss in case of card to be admissible for claim.
  • Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction/ activity on any POS terminal in last six (6) months from date of loss.

Counterfeit card liability:

Claim has to be reported by Cardholder within fifteen (15) days from the date of issue of statement containing the disputed counterfeit transaction.

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