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INDUS NEAT - NRI Enquiry Assistance Tracker

An online query service which has been designed to help you find answers in a simple and effortless manner.

At IndusInd Bank, we understand that as an NRI, you need advice on queries related to banking and taxation. It is often that you find it difficult to get quick and easy response to these queries.

Presenting Indus NEAT a facility that comes to you totally FREE. This is our gesture to express gratitude and acknowledge your valued relationship with us.

We facilitate responses to queries posted by you through external subject matter experts who possess immense domain knowledge and proficiency in this field. You can post queries on any of the below mentioned topics:

  • Banking
  • Taxation
  • Repatriation
  • Foreign Exchange Management Act (FEMA)
  • Portfolio Investments Scheme (PIS)


All it takes is a simple 3-step process:

  • Access the query form
  • Provide your contact details and account number
  • On successful validation of your account number, you shall be able to post your query

Your query shall be referred to the subject matter expert as prearranged by the bank. The subject matter expert would examine the query and provide an appropriate response. Response to your query shall be sent via email to the Id provided by you through the query submission form. You can be assured of a response to your query within 72 working hours from the time of submission.

Note :
Indus NEAT service should not be used for posting queries on account specific information. The Bank will not respond to queries such as - account balance, transaction history, etc, if posted through Indus NEAT. For account specific information/ details, please use our Internet Banking service- 'IndusNet'.

Please click here to access the query form.

Terms of Use


Kindly read these Terms of Use carefully. By accessing/ availing NEAT services, Customer agrees to be bound by the Terms of Use below and/or any such terms and conditions as are communicated on the pages thereof including Disclaimer clause.


By availing these or any other services of IndusInd Bank, the Customer shall be deemed to have read and accepted all terms and conditions as applicable. It shall be the responsibility of the Customer to familiarize himself/herself/itself with this or any other disclaimer and any specific terms or any amendment thereto.

Provision of service

IndusInd Bank shall provide its NRI Customers with NEAT (NRI Enquiry Assistance Tracker) which is a complimentary service. NRI Customer on disclosing its NRI account number can log his query relating Taxation and Foreign Exchange Management Act (FEMA) in India, Repatriation of currency out of funds held in India or on buying and selling of any assets in India or any other related query. Query of the Customer shall be forwarded by IndusInd Bank to its external subject matter expert who shall provide response to the query and the same shall be forwarded by IndusInd Bank to its NRI customer. Customer agrees and accepts that role of IndusInd Bank is merely that of a facilitator who shall route the query of its NRI customer and assist its customer to obtain an appropriate response. At no point of time IndusInd Bank shall endorse the response received from the external subject matter expert nor shall IndusInd Bank be responsible for accuracy of the response. Any action taken or contemplated to be taken by the customer based on the response received from the external subject matter expert shall be at the risk and responsibility of the customer.

Right of Access:

Customers access and use of the NEAT Services is subject to the Terms of Use displayed on this website and also the customer being the NRE Customer of IndusInd Bank. By accessing and browsing, customer accepts, without limitation or qualification, the Terms of Use.

No Warranty

IndusInd Bank shall not warrant the accuracy, adequacy or completeness of the information supplied and materials contained therein. IndusInd Bank expressly disclaims liability for errors or omissions in the information and materials so supplied. No warranty of any kind, implied, expressed or statutory is given in conjunction with the information and materials so supplied.

No Contractual relation

Use of services/ information supplied shall not create any contractual obligation between the IndusInd Bank and the Customer. IndusInd Bank, their directors, promoters, employees, associates, agents and assigns shall not be liable for any damage/ loss/ expenses/ costs/ personal injury of any kind, including but not limiting to direct or indirect, special, incidental, or consequential loss or damage arising from reliance on the contents of information provided there under.

Limitation of Liability

In no event will IndusInd Bank shall be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the provision of NEAT services or delay in information supplied/ or service requested or in connection with any failure of performance, error of the a external subject matter expert, and/or omission, interruption, defect, delay in operation or transmission of the information and service requested and IndusInd Bank, their directors, promoters, employees, associates, agents and assigns shall not in any way be responsible for any loss or damages arising from delay or inability to use the information supplied and service requested. Any act or omission of IndusInd Bank shall not entitle the customer to any quantified or un-quantified damages of any nature whatsoever.

Links this service/site may contain links to web sites controlled or offered by third parties (non-affiliates of IndusInd Bank). IndusInd Bank hereby disclaims liability for, any information, materials,products or services posted or offered at any of the third party sites linked to this web site. By creating a link to a third party website, IndusInd Bank does not endorse or recommend any products or services offered or information contained at that web site, nor is IndusInd Bank liable for any failure of products or services offered or advertised at those sites. Such third party may have a privacy policy different from that of IndusInd Bank and the third party website may provide less security than the IndusInd Bank site.


Email messages received or sent by IndusInd Bank over the Internet cannot be guaranteed to be completely secure. IndusInd Bank is not responsible for any damages incurred by users if they receive or send a message to IndusInd Bank. IndusInd Bank is not responsible in any way for direct, indirect, special or consequential damages arising out of the use of this website

Transmitting over The Internet

IndusInd Bank is not responsible for the interruption, transmission blackout, delayed transmission and incorrect data transmission. IndusInd Bank is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages sent or received.

Force Majeure

In the event of any Force Majeure event IndusInd Bank shall be absolved of all responsibilities. "Force Majeure Event" means any event due to any cause beyond the reasonable control of the IndusInd Bank, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.


Customer hereby agrees to indemnify and to keep IndusInd Bank fully and effectively indemnified against any action, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered or incurred by IndusInd Bank arising from or which is directly or indirectly related to:- (a) Customers access to and/or use of IndusInd Bank NEAT service and/or any other person or entity's use of this service or web site where such person or entity was able to access the service or web site using Customers user id and/or password; or (b) any breach or non-observance of any of these Terms of Use by Customer or by any other person or entity where such person or entity was able to access and/or use the service or web site by using Customers user id and login password.


Customer agrees and accepts that to provide services IndusInd Bank shall necessarily share the information supplied by the customer with the external subject matter expert/ third party. Therefore customer agrees and accepts not to hold IndusInd Bank liable for any breach of confidentiality. Customer further agrees and accepts that IndusInd Bank shall not be subject to any obligations of confidentiality regarding information submitted by the Customer except as agreed by the IndusInd Bank.

Proprietary Rights

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by IndusInd Bank unless otherwise indicated.

Customer acknowledges that IndusInd Bank own all legal right , title and interest in and to the services including any intellectual property rights which subsists in the services whether those are registered or not. Customer further acknowledges that Services may contain information which is designated confidential by IndusInd Bank and that customer shall not disclose such information without IndusInd Bank prior written consent.

Additional Terms

Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these Terms of Use. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.

Change in terms of Use

Customer understands and accepts IndusInd Bank has the absolute discretion to amend or supplement any of the terms of Use at any time in its own discretion without any notice to the Customer. By using the services, Customer shall be deemed to have accepted the changed Terms of Use.

Governing Law and Jurisdiction Clause

These Terms of Use and the Disclaimer shall be governed by and construed in accordance with all applicable laws of India. All disputes arising out of or in connection with these Terms of use and Disclaimer shall be submitted to the exclusive jurisdiction of the Courts of Mumbai


This webpage/ service is intended only for Non-Resident Indian customers of IndusInd Bank Limited (Bank) who are maintaining any type of Non-Resident Account/Deposit with the Bank. Availing these services is purely voluntary and is being offered on referral/arrangement basis. Any and all facilities/services/offers mentioned on this webpage are subject to specific IndusInd Bank terms and conditions. You are advised to contact the Bank to obtain and understand the applicable terms and conditions and/or any questions you may have with regard to any information contained on this webpage. The Bank does not guarantee the accuracy, adequacy or completeness of any information on this webpage/ service and is not responsible for any errors or omissions or for results obtained from the use of such information as contained on this webpage/ service. The Bank and/or any of their affiliates/associates have no liability whatsoever to any person on account of the use of information/ service provided herein and the said information/ service is provided on a best-effort basis. The bank has the right to modify or drop facilities/services/offers mentioned on this webpage at any time without assigning any reason whatsoever.

The bank accepts no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential loss or damage) from your use of this service, howsoever arising, and including any loss, damage or expense arising from, but not limited to , any defect, error, imperfection, fault, mistake or inaccuracy with this service, its contents or associated services, or due to any unavailability of the service or any part thereof or any contents or associated services.

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