Grievance Redressal
- Customers can contact Branch/Contact Centre to get their queries, feedback or complaints addressed. Please visit our reach us page for details.
Level 1: Submitting a complaint for the first time
If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.
Level 2: Escalation to Head – Customer Care
If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels
- Email Us
- Write to Us / Call Us:
For Banking & Cards
Mr. Dickson Baptista
Head - Customer Care
Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri - East, Mumbai-400 093
Call Us on 1860 267 7777
Escalation to Principal Nodal Officer
If the resolution provided at Level 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels
- Email Us
- Write to Us / Call Us:
Mrs. Dilnaz Sidhwa
Executive Vice President & Principal Nodal Officer
IndusInd Bank Limited,
3rd Floor, Opus Centre,
47 Central Road,
Andheri (East),
Mumbai - 400 093.
Contact Details of the Central Banking Ombudsman Office
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Online Portal: https://cms.rbi.org.in
In case complainants have any queries on RB-IOS or desire information relating to their complaints lodged through the above methods, can reach the Contact Centre of RBI at toll-free 14448 (currently available from 9:30 am to 5:15 pm on working days) in Hindi, English and nine regional languages (Bengali, Gujarati, Kannada, Odia, Malayalam, Marathi, Punjabi, Tamil and Telugu).
