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Overview

What is FASTag?

FASTag is an easy to use, reloadable tag which is used to enable automatic deduction of charges at toll booths across the country. It lets you to drive through toll plazas without stopping for cash transactions .

As the FASTag is linked to a prepaid account of the user, the applicable toll amount is debited accordingly. Additionally, the tag uses Radio Frequency Identification or RFID technology which is affixed on the user’s automobile’s on front windscreen of the vehicles. This is activated only after the tag is active.

The convenience and efficiency that comes along with the FASTag makes it an ideal solution for easier travel on national highway. Users can use FASTag at 360+ toll plazas across the country. This includes state and national highways.

Features & Benefits

FASTag features & benefits

  • FASTag employs Radio Frequency Identification (RFID) technology to facilitate paying at toll booths for a hassle free commute.
  • The tag is linked to a prepaid account which lets the user pay at toll booth without worrying about carrying the exact cash on national and state highways.
  • Once the tag is active, it is affixed on the vehicle’s windscreen which aligns with the RFID technology for a hassle free travel across national and state highways.
  • The tag comes with a validity of 5 years. After this, the user needs to recharge it as per the requirement.

    Environmental benefit

    • Lower air pollution
    • Minimized use of paper
    • SMS alerts are sent on payment of toll charges or when the balance becomes low etc.

    Social benefit

    • Minimal toll payment hassles
    • Facilitates better highway management

    Economic benefit

    • Reduced effort in management at toll plaza
    • Centralized monitoring
    • Cash less payment

    Customer Benefits

    • Cashback of 5% on all Toll payments using FASTag up to March 31, 2019
    • Easy recharge/top-up facility available online
    • It can be recharged 24x7 via credit card, debit card, Net banking
  • FASTag is applicable for all categories, make and models of vehicles.
  • Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

Fees & Charges

Fees & Charges

PARTICULARS AMOUNT
One Time Tag Joining Fee Rs. 100 (including GST)
Reissuance Fee Rs. 100 (including GST)

Refundable Security Deposit:-

NPCI Vehicle Class Description Threshold amount Loaded into Customers Wallet Refundable Security Deposit
4 Car/Jeep/Van (VC4) 200.00 200.00
4 Tata Ace and similer mini light Commercial vehicle (VC20) 200.00 200.00
5 Light Commercial vehicle 2-Axle (VC5) 140.00 300.00
5 Mini-Bus (VC9) 140.00 300.00
6 Bus 3-Axle (VC8) 300.00 400.00
6 Light Commercial vehicle 3-Axle (VC6) 300.00 400.00
6 Truck -3 Axle (VC11) 300.00 500.00
7 Bus 2-Axle (VC7) 300.00 400.00
7 Truck -2 Axle (VC10) 300.00 400.00
12 Truck -4 Axle (VC12) 300.00 500.00
12 Truck -5 Axle (VC13) 300.00 500.00
12 Truck -6 Axle (VC14) 300.00 500.00
15 Truck Multi Axle(7 and above) (VC15) 300.00 500.00
16 Earth Moving Machinery (VC16) 300.00 500.00
16 Heavy Construction Machinery (VC17) 300.00 500.00

Please note:

  • GST applicable from time to time, will be levied on the aforementioned charges.
  • Convenience fee will be applicable for online recharge.
  • Charges mentioned above are subject to change without prior notice.
  • Threshold amount is the minimum recharge amount to be done/balance to be maintained at the time of tag activation.
  • The above mentioned security deposit rates would be applicable as per your vehicle class and will be refunded to only Full KYC Customers, in their bank account, at the time of FASTag account closure.
  • Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the plaza used.

List of Operational Toll Plazas

FAQs

What is FASTag

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.

What are the benefits of using FASTag
  • Ease of payment - No need to carry cash for the toll transactions, saves time.
  • Online Recharge - Tag can be recharged online through Debit Card, Credit Card, Net Banking & other online payment modes.
  • SMS alerts for toll transactions, low balance, etc.
  • Online Portal for customers.
  • You can avail a cashback of 5% on all National Highway Toll Payments using FASTag in FY 2018 – 19.
What is the validity of FASTag?

FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.

Which are the roads where the tag can be used

FASTag is presently operational at toll plazas across national highways. More toll plazas are being brought under the FASTag program every dat. You may see the list of plazas in the 'Active Toll Plazas' section.

What are the charges for FASTag?

FASTag has a onetime Fee of ₹200 including service tax with GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

How can I buy FASTag?

You may visit any of the IndusInd Bank branches near you to get your tag account created. You may call our customer care @ 1860 500 5004 to know more details.

You will need to carry original as well as copy of your KYC documents along with your vehicle’s RC Book, Driving Licence and Vehicle at the Branch location.

What are the documents needed to apply for FASTag?

You will need to carry original as well as copy of your KYC documents 

You need to submit the following documents along with the application for FASTag: 

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner
  • KYC documents as per the category of the vehicle owner:
  • Online Portal for customers.
Individual
ID proof and Address proof from the list mentioned, and 1 passport size photograph
Driving License PAN Card Passport Voter ID Card Aadhaar Card (with address)
A valid driving license would be sufficient for Address & ID proof.

 

Corporate
Public Ltd./ Private Ltd./ Partnership Proprietorship
Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
PAN Card of the corporate Address Proof of the Proprietor
Photo ID of signing authority Shop Act or other Firm Proof
List of Directors with addresses/Name and addresses of Partners  



Our representative will provide you an application form, which you need fill and submit. 

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof. 

A valid driving license would be sufficient for Address & ID proof.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag.

Can I avail a monthly pass?

Currently there is no Online facility to Apply for a monthly pass. Kindly reach out to the toll Operator and pay them directly to avail Monthly Pass. While paying them, please inform them that you have a tag so that they can map your tag details & vehicle details in their system.

How can I recharge my tag account?

You may recharge your TAG account by making payment online through Debit Card, Credit, Net Banking & other online payment modes. The TAG account can be recharged upto ₹ 1,00,000.00 for Full KYC accounts and ₹ 10,000 for Limited-KYC accounts.

You may also recharge your TAG account at an IndusInd Bank Branch or PoS locations near Toll Plazas by paying cash. 

For online recharge, please follow these steps:

  • Log into Customer Portal at www.fastag.indusind.com, choose 'Customer Login' & enter your username and password
  • Go to Payments>Recharge Account
  • Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  • Choose payment mode as 'Pay Online' and click 'Continue'
  • A new window will open with an option to select your bank
  • Please select your bank from the list and continue
  • You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.
  • Minimum recharge amount a tag can be recharged with is ₹100.
  • Do not refresh the browser or press the 'Back' button in the middle of the transaction
How do I generate/ reset my username and password?

Once your FASTag account is created, please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care @ 1860 500 5004 for assistance.

Is there any discount / cashback on Toll payments using FASTag?

You can avail a cashback of 5% on all National Highway Toll Payments using FASTag in FY 2018 – 19. The cashback amount for a particular month will be credited back to your FASTag account within 20 working days from the end of the month (subject to receipt of funds from NPCI).

How would I cross toll plaza, if ETC equipment are not working?

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Is there any minimum or maximum value for such recharge / top up?

Yes, the minimum recharge amount is ₹ 100 and maximum is ₹ 1 lac for a Full-KYC Account

I have two vehicles, can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the each vehicle

What do I have to do if I lost my RFID Tag? What will happen to the account balance?

You will need to call our customer care number to block your FASTag. Once you take a new tag, we will transfer the balance to the new tag account.

How would I know that the correct user fee has been deducted from my FASTag account?

You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.

How would I report an incorrect deduction and how will I get back the same?

You can report an incorrect deduction by calling our call centre. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza. This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.

How do I block my FASTag account, in case my vehicle is lost?

You can call our customer care or login to www.fastag.indusind.com to block your FASTag account

I have new vehicle fitted with RFID Tag. How to get it activated?

OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by an issuing bank can be used for purpose of electronic toll payment.

Banks are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering. For now, you will have to purchase a tag from IndusInd Bank in order to use it through us.

Can FASTag be used for passage through toll plazas on the state highways?

FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

You can raise a request regarding the same by calling our customer care or login to www.fastag.indusind.com to check your tag/account details.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle

Why are the rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Why concessions to local/ frequent users are different?

Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.

Why full user fee (toll) is to be paid although we travel a small length on the project road?

In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only may be collected.

What is normal minimum distance between two adjacent Toll Plazas?

As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.

In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?

MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTAG complaints related to Toll Plaza. You can call this number and report the same.

Why the user fee (toll) rate is different at 2 Toll Plazas?

User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.

I bought a IndusInd Bank FASTag. Now I want to replace my FASTag as the tag got damaged accidentally. Do I have to buy a new tag by paying Security Deposit Again?

No. You don’t have to pay Security deposit again for replacing your Tag. Login to your a/c at www.fastag.indusind.com, click on the link “Replace my tag” in the left panel. For replacing your tag, you will have to pay a nominal charge of Rs 200 (including currently applicable taxes).

I had taken a FASTag for my vehicle from a different Bank earlier. Now I have purchased IndusInd Bank FASTag for the same vehicle. Is this allowed?

Yes. You can replace your existing FASTag with IndusInd Bank FASTag. However, please ensure you remove other bank’s FASTag sticker from the vehicle and paste ONLY IndusInd Bank FASTag on the vehicle. Pasting more than one FASTag on the same vehicle is a violation and will attract penalty.

How is 1033 helpline number useful to me? What type of toll plaza level complaints can I raise by calling this number?

MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues: 

1) Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.

2) Plaza not accepting FASTag

3) Plaza not able to read the Tag

4) Plaza not supporting for monthly pass issuance

5) Any other applicable issue for FASTag

Terms of Use

TERMS AND CONDITIONS FOR INDUSIND BANK TAG

These terms and conditions (hereinafter referred to as the "Terms and Conditions") apply to and regulate the provision of radio frequency identification-enabled Tags issued by IndusInd Bank Limited ("IndusInd Bank"). These Terms and Conditions shall be in addition to and not in derogation to any other terms as stipulated by IndusInd Bank, from time to time.

1. Definitions

In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words/ expression shall have the meaning as stated herein under:

"Application" or "Tag Application" or "FASTag Application" shall mean the application form signed by the Tag Member to avail of a Tag from IndusInd Bank, including all annexures and mandates thereto;

"Concessionaires" shall mean the special purpose vehicle that have been granted a concession by the National Highways Authority of India to construct, maintain and collect toll at the National Highways, and who have agreed to receive payment in respect of such toll through the Tags;

"Customer Care" shall mean the toll-free telephonic customer service facility provided by IndusInd Bank to Tag Members for any Tag related queries;

"ETC Facility" shall mean the electronic facility whereby toll payments can be effected by any Tag Member at any participating Toll Plaza by means of the Tags issued by IndusInd Bank;

"IndusInd Bank Website" refers to www.indusind.com, which is owned, operated and maintained by IndusInd Bank;

"National Highways" shall mean all the National highways where ETC program is active.

"Tag" or "FASTag" refers to the radio frequency identification-enabled Tag issued by IndusInd Bank, which shall function as a semi-closed prepaid payment instrument (PPI), the balance whereof shall be the amount loaded / re-loaded onto such instrument by the Tag Member from time to time;

“Tag Account” or “FASTag Account” shall mean the account opened in the name of the Tag Member and maintained by IndusInd Bank for the purpose of the Tag as per the Terms and Conditions contained herein.

"Tag Balance" or "FASTag Balance" shall mean the balance loaded/ re-loaded onto the Tag by the Tag Member, from time to time;

"Tag Member/s" or "FASTag Member/s" shall mean persons/organizations, details whereof are set out in the Tag Application, to whom Tags have been issued by IndusInd Bank with respect to the vehicle owned by such persons, subject to these Terms and Conditions;

"Toll Plazas" shall mean such plazas located on the National Highways for payment of tolls for the usage of the National Highways;

"Transaction" shall mean any Tag transactions carried out by the Tag Member/s as permitted by those Terms and Conditions, including but not limited to loading or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as IndusInd Bank may permit in writing from time to time.

“Statement/s” shall mean the communication provided to the Tag Member/s on e-mail id provided by the Tag Member/s to IndusInd Bank on a periodic basis stating inter-alia the transactions undertaken and balance available in the Tag Account.

“Customer Care” refers to the telephonic customer service facility provided by IndusInd Bank throughout the day to Tag members for any Tag related queries.

2. INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires;

(a) the singular includes the plural and vice versa and words of any gender are deemed to include the other genders;

(b) the terms "hereof", "herein", "hereby", "hereto" and derivatives or similar words refer to these Terms and Conditions;

(c) references to the words "include" or "including" shall be construed without limitation;

(d) reference to any paragraph or schedule shall mean a paragraph of, or a schedule to these Terms and Conditions;

(e) reference to any legislation, law, circular or regulation or to any provision thereof shall include reference to any such legislation, law, circular or regulation, as it may, after the date hereof, from time to time be amended, supplemented or re-enacted, and any reference to a statutory provision shall include any subordinate legislation made, from time to time, under that provision;

(f ) the term "person" includes an individual, a partnership firm, a limited liability partnership, a company (as defined in section 2(20) of the Companies Act, 2013), a body corporate (as defined in section 2(11) of the Companies Act, 2013), a co-operative society, a trust, an association of persons whether incorporated or not and any other entity;

(g) the Tag Application shall be deemed to form an integral part of these Terms and Conditions:

(h) heading and bold typeface are used only for convenience and shall not affect the interpretation of these Terms and Conditions;

3. ISSUANCE AND ACTIVATION OF THE TAG

3.1 IndusInd Bank may, at its sole discretion, issue a Tag to any Tag Member on a request being made by such Tag Member by submitting a duly filled-in Tag Application and providing all such information and documentation required by IndusInd Bank including, without limitation, any document that IndusInd Bank may require to conduct its 'know-your-customer' related checks.

3.2 At the time of submitting the Tag Application for availing a Tag, the Tag Members shall be required to pay a one-time fee of `Rs.200/- (Rupees Two Hundred Only). The Tag members shall additionally be required to furnish a security deposit depending on the type of the vehicle owned by such Tag Member, of such amounts as are specified in Annexure I hereto, or such other amount as may be stipulated by IndusInd Bank, from time to time.

3.3 The Tag Member acknowledges that the acceptance of any Tag Application and issuance of a Tag shall be the sole prerogative of IndusInd Bank and nothing contained in these Terms and Conditions should be construed as obliging IndusInd Bank to issue the Tag to any Tag Member.

3.4 The Tag issued by IndusInd Bank to the Tag Member shall be mandatorily affixed by the authorized representative of IndusInd Bank on the vehicle owned by the Tag Member which carries the license plate number specified by the Tag Member in the Tag Application.

3.5 Until activation of a Tag by IndusInd Bank in accordance with paragraph 4.5 below, neither can a Tag Member reload such Tag nor can a Tag Member utilize the amount loaded on to the Tag.

4. ACTIVATION, LOADING AND RELOADING OF THE TAG

4.1 The Tag Member hereby agrees and acknowledges that the Tags, as on the date of their issuance, shall have no assigned value and shall be in a de-activated form.

4.2 A user-ID and password will be generated by IndusInd Bank and provided to every Tag Member at the time of issuance of the Tag to enable such Tag Member to load/ reload the Tag on the IndusInd Bank Website. The Tag Member shall keep all such user IDs and passwords confidential and well protected and should not reveal the same to any unauthorized person, including to any employees and representatives of IndusInd Bank. IndusInd Bank shall in no way be held responsible, if the Tag Member incurs any loss as a result of the user-IDs and/ or passwords being disclosed by the Tag Member to any third parties.

4.3 The process for loading/ reloading value onto such Tags shall be as follows:

(a) The Tag Member may load/ reload the Tag at any customer touch points set-up by IndusInd Bank, subject to verification of their identity and any other mandatory requirements as may be prescribed by IndusInd Bank, from time to time; and/ or

(b) By using the payment gateway available to the Tag Members after they log in to the IndusInd Bank Website using the user-ID and password provided to them by IndusInd Bank at the time of issuance of the Tag.

4.4 Notwithstanding anything to the contrary set out hereinabove, the following rules will apply in respect of the loading/ reloading of Tags in terms Paragraph 4.3 above:

(a) The loading/ reloading of any Tag shall be permitted such that the Tag Balance does not exceed Rs.1,00,000/- (Rupees One Lac Only) (or such other amount as IndusInd Bank may stipulate, from time to time) at any point in time.

(b) Any load/ reload to be made on a Tag by way of cash payment made at any customer touch points shall be permitted to the extent of Rs.50,000- (Rupees Fifty Thousand only) per month subject to overall limit allowed for the PPI  or such other limit as IndusInd Bank may stipulate, from time to time.

4.5 The Tag shall be activated subject to: (i) the approval of the Tag Application By IndusInd Bank; and (ii) loading of the relevant Tag by the Tag Member, for a minimum amount specified by IndusInd Bank at the time of activation of the Tag (which amount required to be loaded on the Tag shall be exclusive of and over and above the one-time fee and the security deposit mentioned above).

5. USAGE OF THE TAG BY THE TAG MEMBER

5.1 The Tag Member acknowledges and agrees that:

(a) the Tag is valid only in India and only with respect to payments required to be made in INR towards toll in terms of paragraph 5.3 below;

(b) the Tag is strictly not transferable and shall only be used with respect to the above mentioned vehicle owned by the Tag Member, on which the Tag has been affixed by an authorized representative of IndusInd Bank;

(c) the Tag Member shall be able to use the Tag only to the extent of the Tag Balance available at any given point of time;

(d) the Tag is the property of IndusInd Bank and is non-transferable; and

(e) no interest shall be payable by IndusInd Bank on the amount available/ loaded on the Tag at any point of time.

5.2 The usage of the Tag shall be governed by these Terms and Conditions and all policies, guidelines and instructions provided by IndusInd Bank, from time to time, in relation to the Tags.

5.3 The Tag may be used by the Tag Member for the purpose of making toll payments at participating Toll Plazas on the National Highways at the electronic toll collection lanes provided at such participating Toll Plazas. The list of the participating Toll Plazas will be uploaded on IndusInd Bank Website and will be updated from time to time, in case of any change in the same.

5.4 Each time a Tag Member uses the Tag at a participating Toll Plaza, such Tag Member authorizes IndusInd Bank to reduce the balance available in respect of the Tag. The Tag Member hereby provides its consent to IndusInd Bank for the purpose of making debit adjustments to the relevant Tag Balance in case of inter alia any incorrect calculation of toll amounts or any mismatch having occurred in terms of the kind of vehicle on which the Tag had been mounted.

5.5 The Tag Member is not allowed to exceed the available Tag Balance, whether through an individual Transaction or a series of Transactions. The Tag Member acknowledges and agrees that if it attempts to drive through any electronic toll collection lane at any participating Toll Plaza where the toll amount to be paid is in excess of the Tag Balance, it will not be able to do so.

5.6 In any event, if a Transaction amount exceeds the Tag Balance which leads to a negative Tag Balance, the Tag Member shall remain fully liable to IndusInd Bank for the amount of such negative Tag Balance and shall make payment of the same to IndusInd Bank on demand.

5.7 IndusInd Bank reserves unto itself the absolute discretion to decline to honor any Transaction request on the Tag, without having to assign any reason thereof.

5.8 Any Transaction undertaken at a participating Toll Plazas shall be conclusive proof that the charge recorded for such Transaction was actually incurred by the Tag Member using the Tag, except in cases where the Tag had been lost, stolen or fraudulently misused, in which case, the burden of proving that the Transaction was not effected by the Tag Member shall be on such Tag Member.

5.9 The Tag Member agrees that the Tag may be added to a black list/ low balance list maintained by IndusInd Bank in the following cases:

(a) If any governmental authority (including, without limitation, the National Payments Corporation of India) requests IndusInd Bank to add the relevant Tag in a blacklist for any reason whatsoever, or in case IndusInd Bank believes there is any cause to do so, e.g. in case of any irregularity discovered or suspected in respect of any Tag or its usage; and

(b) If the Tag Balance falls below a threshold limit stipulated by IndusInd Bank, from time to time, the relevant Tag shall be added to a low-balance list (until the Tag Member reloads the Tag Balance at least to the extent of the aforesaid minimum threshold), and a notification shall be sent to the Tag Member regarding the same.

5.10 In case the Tag of any Tag Member has been added to a black list/ low balance list in terms of paragraph 5.9 above, the Tag shall not be utilizable for payment of toll and accordingly the Tag Member's vehicle carrying such Tag shall not be allowed to drive through any electronic toll collection lane at any participating Toll Plaza. If for any reason, due to a system failure or otherwise, such Tag Member's vehicle does drive through any electronic toll collection lane at any participating Toll Plaza despite the relevant Tag being on the blacklist/ low balance list, IndusInd Bank shall be entitled to request the Tag Member to pay such fine/ penalty as it may deem fit. The Tag Member also agrees that in case its Tag has been added to a black list/ low balance list, IndusInd Bank shall not, in any way be liable for any Transaction effected by means of such Tag.

6. LOST OR STOLEN TAGS

6.1 If the Tag is lost or stolen, the Tag Member must immediately report such loss/ theft over the telephone to the Customer Care at 1860 500 5004 and/ or lodge a complaint with a IndusInd Bank customer touch point. On receipt of any such intimation the bank shall, during working hours on a working day, upon adequate verification of the Tag Member, hotlist/ cancel/ suspend/ block the Tag and terminate all the facilities in relation thereto and shall not be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member will be liable for all charges incurred on the Tag until the Tag is reported lost/stolen. Further, in the event IndusInd Bank determines the aforementioned steps are not complied with, the financial liability with regard to the lost or stolen Tag would rest entirely with the Tag Member. In case of any dispute relating to the time of reporting transaction/s made on the Tag or any other matter in relation to the lost/ stolen Tag, the determination of IndusInd Bank shall be conclusive.

6.2 The Tag Member hereby declares that if a Tag is reported as lost or stolen and if found subsequently, it shall be the responsibility of the Tag Member to return such Tag to IndusInd Bank. Similarly, in case a Tag is damaged, it shall be the responsibility of the Tag Member to return the damaged Tag to IndusInd Bank to enable issuance of a fresh Tag, as per IndusInd Bank's sole discretion.

7. SURRENDER/ REPLACEMENT OF TAGS

7.1 The Tag Member agrees and acknowledges that IndusInd Bank (whether through any authorized person or otherwise) shall be entitled to demand the surrender of any Tag at any time, including at a time prior to the expiry of the validity period of such Tag. The Tag Member shall, forthwith upon such demand being made, surrender the relevant Tag in accordance with the instructions provided by IndusInd Bank in this regard. The Tag Member shall be responsible for returning the Tag to IndusInd Bank for cancellation in the event the ETC facility is no longer required by the Tag Member or if the provision of the ETC facility is withdrawn by IndusInd Bank for any reason whatsoever, in its sole discretion.

7.2 In the event of death of any Tag Member, IndusInd Bank shall cancel the Tag upon being informed of the same.

8. VALIDITY AND EXPIRATION

8.1 Subject to Paragraph 8.2 below, a Tag shall be valid up to a period of 5 (Five) years from the date of issuance of the Tag.

8.2 Notwithstanding anything to the contrary contained herein, IndusInd Bank shall be entitled to, at any time, with or without notice to the Tag Member, at its absolute discretion, terminate/de-activate any Tag.

8.3 On termination of any Tag, the negative balance in respect of the Tag (if any) and any other amount due in respect of the Tag shall become forthwith due and payable by the Tag Member and interest will accrue thereon at such rates as may be stipulated by IndusInd Bank, from time to time, from the date of such deactivation till the date of actual payment of such monies.

8.4 The Tag Member agrees to surrender the Tag to IndusInd Bank or its representative, upon being requested to do so and shall not use or attempt to use the Tag after termination of such Tag.

8.5 The Tag Member may, at any point of time, request for deactivation of the Tag by visiting any branch of IndusInd Bank or any customer touch point and submitting such documentation as may be required in line with IndusInd Bank's policies and guidelines in this regard. The Tag Member shall also be required to return the existing Tag to the authorized IndusInd Bank personnel. Thereafter, the Tag Balance (if any) shall be returned to the Tag Member by crediting the same into the Tag member’s own bank account (details of which would have been provided by the Tag Member in the Tag Application), within 15 (Fifteen) days from the date of the request for deactivation having been placed by the Tag Member.

9. STATEMENTS AND RECORDS

9.1 All records maintained by IndusInd Bank, whether in electronic or documentary form, in respect of the Tags/ Transactions (including, without limitations, details of the payments made or received pursuant to these Terms and Conditions), shall as against the Tag Member, be deemed to be conclusive evidence.

9.2 IndusInd Bank shall not be liable to provide copies of the Transaction slip to any Tag Member with respect to any Transaction and the Tag Member will only receive Transactional alerts through short message service on the mobile number registered by the Tag Member with IndusInd Bank.

10. INDEMNITY

10.1 In consideration of IndusInd Bank providing the Tag Member with the Tag, the Tag Member hereby agrees to indemnify and keep IndusInd Bank and its officers, directors, shareholders, agents, consultants and other representatives indemnified from and against all actions, claims, suits, demands, proceedings, losses, damages, personal injury, costs, charges and expenses of any nature whatsoever which IndusInd Bank and its officers, directors, employees, shareholders, agents, consultants and other representatives may, at any time, incur, sustain, suffer or be put to incur, sustain or suffer, as a consequence of, or by reason of or arising out of:

(a) provision of the ETC facility by IndusInd Bank to the Tag Member;

(b) the negligence, mistake or misconduct of any Tag Member;

(c) breach or non-compliance by the Tag Member of the Terms and Conditions or any applicable law relating to the ETC facility;

(d) any claim made or proceeding commenced by any third party against IndusInd Bank, in relation to or in connection with the issuance/ usage of a Tag, the ETC facility and/ or any Transaction; and/ or

(e) fraud or dishonesty relating to any Transaction by the Tag Member.

11. EXCLUSION FROM LIABILITY

Without prejudice to any other provisions of these Terms and Conditions, IndusInd Bank shall not be liable to the Tag Member for any loss or damage whatsoever or however caused or arising, whether directly or indirectly, in connection with the ETC facility and/ or these Terms and Conditions, including any loss or damage arising from:

(a) any defect or issues in respect of the relevant participating Toll Plaza;

(b) the refusal of any person to honor or to accept the Tag;

(c) the malfunction of any computer system;

(d) handing over of the Tag by the Tag Member to anybody other than the designated employees of IndusInd Bank at IndusInd Bank’s premises or anycustomer touch point;

(e) Loss of data contained in the servers maintained by the operators of participating Toll Plazas; and/ or

(f) any interruption or stoppage in the Tag Member’s access to and/ or the use of the Tags.

12. CHARGES

12.1 IndusInd Bank may provide such discounts and offers as it deems fit, from time to time in relation to the charges applicable for issue and use of Tags, which may be subject to such Terms and Conditions as IndusInd Bank may stipulate from time to time.

12.2 Any government charges, duty debits or GST payable as a result of the use of the Tag shall be borne solely by the Tag Member and if the same is imposed upon IndusInd Bank (either directly or indirectly), the Tag Member agrees and acknowledges that IndusInd Bank shall be entitled to debit such charges, duty, debits or GST from the available Tag Balance.

12.3 IndusInd Bank shall be entitled to levy appropriate service and other charges for use of the Tag, which charges shall be notified, from time to time, to the Tag Member by IndusInd Bank. The Tag Member hereby authorizes IndusInd Bank to recover all such charges by debiting the available Tag Balance. In the event that the available Tag Balance is not sufficient to deduct any of the aforementioned fee and/or charges, IndusInd Bank reserves the right to recover the same from the relevant Tag Member and to deny any further Transaction on the relevant Tag.

13. DISPUTES

13.1 The Tag Member shall inform IndusInd Bank, by contacting the Customer Care at 1860 500 5004, within 15 (Fifteen) days of occurrence of any Transaction, if any irregularities or discrepancies exist in such Transaction or if such Tag Member has any query or complaint in relation to the Transaction. If IndusInd Bank does not receive any information to the contrary within 15 (Fifteen) days of occurrence of any Transaction, it shall be entitled to assume that the relevant Transaction(s) was effected without any discrepancy.

13.2 In order to enable IndusInd Bank to investigate and respond to any complains/ query raised by the Tag Member in terms of these Terms and Conditions, the Tag Member shall be required to provide IndusInd Bank with all such information and documents as may be required by IndusInd Bank in this regard.

13.3 IndusInd Bank shall make bona fide and reasonable efforts to resolve an aggrieved Tag Member’s complaints/ queries in relation to any Transaction within 15 (Fifteen) days of receipt of intimation of such complaint/ query to the Customer Care by the Tag Member. If after such effort, IndusInd Bank determines that the Transaction in question is correct and valid, it shall communicate the same to the Tag Member in writing, along with the justification pertaining to the same, including a copy of the sales slip or payment requisition.

13.4 Please note that IndusInd Bank does not ask its customers for any confidential information, and therefore Tag Members should not share any information of confidential nature including, but not limited to passwords, user-IDs, etc., to any person who asks for the same.

13.5 The Tag Member agrees and acknowledges that image capturing cameras shall be installed at participating Toll Plazas for the purpose of inter alia serving as evidence in relation to settlement of disputes raised by the Tag Member.

13.6 For full details regarding our complaints procedure, please refer to IndusInd Bank Website. Please note that the Customer Care numbers shall be as updated on IndusInd Bank Website, from time to time.

14. DISCLOSURES

The Tag Members hereby irrevocably authorizes IndusInd Bank to disclose, exchange, share or part with any information relating to the Tag Members inter alia payment history information to and between its branches, subsidiaries, affiliates, representatives, auditors, sub-contractors, service providers, other banks/ financial institutions, credit bureaus and governmental authorities as may be deemed necessary by IndusInd Bank and neither IndusInd Bank nor the abovementioned entities shall be liable for the use of such information.

15. GOVERNING LAW AND JURISDICTION

The construction and validity of these Terms and Conditions shall be governed in all respects by the laws of India. IndusInd Bank and the Tag Member agree that any legal action or proceeding arising out of these Terms and Conditions shall be brought before the courts or tribunals at Mumbai and irrevocably submit themselves to the jurisdiction of that court or tribunal. IndusInd Bank may, however, in its absolute discretion, choose to commence any legal action or proceedings arising out of these Terms and Conditions in any other court, tribunal or other appropriate forum and the Tag Member hereby consents to such jurisdiction and waives any objection it may have now or in the future to the laying of the venue of any such legal action or proceedings and any claim that any such legal action or proceedings have been brought in an inconvenient forum.

16. NOTIFICATION OF CHANGES

IndusInd Bank shall have the absolute discretion to, at any point of time,

(a) amend or supplement any of these Terms and Conditions; and/ or

(b) change any feature and/ or benefit offered on the Tag including, without limitation, changes which affect charges or rates and/ or method of calculation of charges with respect to the Tag. IndusInd Bank shall communicate the amended Terms and Conditions, the changes made to the features of the Tag and the revised charges and rates with respect to the Tag by hosting the same on IndusInd Bank Website or in any other manner as may be decided by IndusInd Bank from time to time. The Tag Member shall be responsible for regularly reviewing the current Terms and Condition, including any amendments thereto as may be posted on IndusInd Bank Website, and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the Tag.

17. The Tag Member agrees and confirms that IndusInd Bank may, for provision of the ETC facility utilize such third party subcontractor(s)/ service providers as it may deem fit.

ANNEXURE I

The charges applicable on IndusInd Bank Tag are as follows:

PARTICULARS AMOUNT (INR)

PARTICULARS AMOUNT (INR)
Tag Joining Fee Rs. 200 (including GST)

Please note:

1. Goods and Services Taxes applicable from to time, will be levied on the aforementioned charges.

2. Convenience fee will be applicable for online recharge.

3. Charges mentioned above are subject to change. Please visit www.indusind.com for latest charges.

One – time security deposit amount

Tag Class Description Tag Colour Security Deposit Threshold Limit
4 Car / Jeep / Van / TATA Ace and similar mini Light Commercial Vehicle Violet 200 200
5 Light Commercial Vehicle / Mini Bus Orange 300 140
6 Bus 3 Axle Yellow 400 300
6 Truck 3 Axle Yellow 500 300
7 Bus 2 Axle / Truck 2 Axle Green 400 300
12 Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle Pink 500 300
15 Truck 7 Axle and above Blue 500 300
16 Earth Moving / Heavy Construction Machinery   Black 500 300

*Note:

1. The above mentioned Tag deposit rates would be applicable depending on your vehicle class and would be refundable to you at the time of deactivation of the Tag, in accordance with Paragraph 8.5 above, subject to the exception set out below.

2. The above mentioned Tag deposit shall not be refundable in case (i) [the relevant Tag Member is a person for whom full know-your-customer check has not been done by IndusInd Bank] or (ii) there exists a negative Tag Balance.

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  • SAVINGS RATES

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