IndusInd Bank FAQ

Issued by renowned banks and financial institutions, a credit card enables the cardholder to purchase some products or avail of some services on credit. Owning a credit card enables people to borrow funds from the bank or financial institution, with a promise that they will pay off the amount within a specific time. The cardholder doesn’t need to pay any interest if they repay the amount within the specified interest-free period. The cards have a pre-set borrowing limit, which indicates the maximum amount of money a person can spend using the credit card. IndusInd Bank has a superior credit card range to meet the requirements of their customers. Do a credit card comparison and select the best credit card that matches your requirements.

A credit card when used wisely can help you manage your finances with ease. It enables you to borrow a certain sum of money, which can be repaid by you later in instalments. An interest is charged on the amount of money that you borrow in case you don’t repay the amount by the payment due date. Interest rates on your credit card may vary depending on the type of credit card you are using and the bank that has issued your credit card.

Using a Credit Card not only provides financial assistance but also has a number of benefits depending on the card type. Some of them are mentioned below:

  • Earn attractive reward points and cashback
  • Enhances your credit rating
  • Get frequent flyer miles
  • Worldwide acceptance

Some basic credit card features are as follows:

  • Credit Card types – A credit card issuer may issue several types of credit cards.
  • Credit Card balance – The total amount you owe to the bank.
  • Credit limit – The maximum balance you can have on the credit card at any time.
  • Grace Period – The time you have to pay your full balance before a finance charge is applied.
  • Annual Percentage Rate (APR) – The interest rate charged on any debt that is carried out after the grace period.

At IndusInd Bank, we understand that every customer has a different financial need. Considering this, we have designed the best credit card range that comes with endless benefits and privileges to meet the specific needs of our customers. The credit card range offered by IndusInd Bank maximises everything starting from rewards, cashbacks, entertainment deals, dining offers, and more. You can easily apply for a credit card online and select a card that best matches your requirements.

There are some conditions to determine your eligibility for a credit card:
To apply, you must be at least 18 years old. On the other hand, the upper-limit age is 75 years.

  • You must have a regular income and provide proof of the same. The amount of income needed varies based on the requested credit card type.
  •  A solid credit history demonstrates your ability to responsibly manage your credit.
  • You must be an Indian resident apply for a credit card in India.

Apply for credit card with IndusInd Bank in 3 easy steps. All you need to do is visit the bank’s website https://www.indusind.com/in/en/personal/cards/credit-card.html and submit your credit card application. Alternatively, you can call the 24-hour helpline number of IndusInd Bank, which is 1860 267 7777 and apply for a credit card. Also, when applying, you must do a credit card comparison to choose the best credit card that suits your requirement.

Getting your own instant credit card is easy. You need to follow the steps mentioned below to apply for credit card online:

  • Visit https://induseasycredit.indusind.com/customer/credit-card/new-lead and provide few basic details like your mobile number, PAN card number etc. to get started.
  • Verify your address details
  • Choose a card that best matches your requirements
  • Complete your application with an instant video KYC
  • Sit back & relax, the card will be delivered to your address within 24-48 hours.

To apply for credit card online, you need to keep the below documents handy:

  • Aadhaar number
  • PAN
  • Proof of residence if the current address is not same as the address in Aadhaar
  • 6 months’ Bank statements (optional)

You can call our Helpline Number 1860 267 7777 to check the status of IndusInd Bank credit card application. The bank will send an SMS to your registered cell phone number as soon as your application is processed.

Your card comes pre-activated for PIN based domestic transactions. To start using the card instantly, you can set your credit Card Pin through the Mobile Banking App (IndusMobile) or Net Banking (IndusNet). You can also manage your transaction preferences and set transaction limits basis your usage requirement on IndusInd Service Portal by visiting https://pay.indusind.com/crd/#/login

Reward points are a form of incentive offered by credit card issuers, earned by cardholders through eligible transactions. Accumulated over time, reward points reflect the cardholder's spending activity. These points can be redeemed for various benefits, such as airline miles, brand vouchers and gift cards, merchandise or even direct cash credit to card account depending on the credit card's rewards program.  

IndusInd Bank credit card holders can call the Phone Banking service to place a reward points redemption request. They can also redeem their reward points online on the official website of Indus Moments by visiting www.indusmoments.com. IndusInd card holders also get to enjoy evergreen reward points where they can redeem the points anytime as per their convenience without worrying about the expiry of accumulated reward points.

You can review your IndusInd Bank credit card reward points summary by referring to your most recent credit card statement. You can also check your reward points balance on Net Banking (IndusNet) and Mobile Banking App (IndusMobile).

IndusInd Bank credit card holders can call the Phone Banking service to place a reward points redemption request. They can also redeem their reward points online on the official website of Indus Moments by visiting www.indusmoments.com.

The interest on the outstanding amount is calculated on a daily basis. If the total amount is not paid off by the due date, interest will be levied on the total amount. Interest is also levied on accrued interest.An interest of 3.83% per month shall be levied (46% per annum).

Please note: Interest rates on your credit card may vary across different types of Credit Cards.

The cash advance fee or interest rate on credit card cash withdrawals may vary depending on the amount. Interest will be levied on all cash advances from the date of the transaction until the date of payment.Please refer to Schedule of chargesto know the cash withdrawal charges applicable on your IndusInd Bank Credit Card.

All the purchases don’t attract an interest charge. If there are no out-standings on the credit card, cardholders have a grace period of up to 50 days within which they can make the payment for retail purchases. However, for cash withdrawal transactions, there is an interest charge from the date of the transaction till the payment date. Additionally, cardholders are also required to pay a transaction fee for cash withdrawal transactions.

Interest charges are levied if Total Amount Due is not paid off by due date and Late Payment charges are applicable if the minimum due amount is not paid by the due date. Over limit charges are applicable if the total outstanding dues on the credit card exceeds the assigned credit limit.

The grace period is only available on retail transactions if there is no outstanding amount payable on the Credit Card. In case your previous credit card bill is due, all fresh purchases will attract interest from the date of purchase.

Withdrawing cash using a credit card is a simple process. Go to a nearby ATM, insert your credit card into the ATM, and then follow the on-screen instructions.
You are required to pay an additional fee when you use a credit card to make a cash withdrawal. Bank charges 2.5% of the amount you withdraw using a credit card as a credit card cash advance fee. Credit card cash advance fee is subject to change based on periodic review by IndusInd Bank. Since cash withdrawal transactions attract interest charge from the date of transaction, it is recommended to settle the same at the earliest possible to minimize the outgo towards interest charges.

Paying your credit card bill is easy with IndusInd Bank. There are different payment options available and you can choose any one of the options to make the payment.

  • Pay the bill online from the comfort of your home or office
  • Use cheques or draft drop boxes at multiple drop box locations
  • Pay using NEFT facility in case you have a savings account with any other bank other than IndusInd Bank
  • Pay using Swift transfer from your local bank branch abroad
  • Use the auto-debit facility if you have an account in IndusInd Bank. The auto-debit option will authorise the bank to deduct the amount from your account
  • Visa money transfer can be used by IndusInd Bank Visa cardholders to transfer funds online from their bank account
  • Fill the NACH form to authorise IndusInd Bank to deduct the money from your bank account

Yes, you can make part-payment or pay the minimum amount that’s due from your credit card bill to avoid late payment fees.

You can block your IndusInd Bank credit card in four ways: using IVR/Phone Banking, Net Banking, Mobile Banking and SMS. Follow the below-given steps to block your IndusInd Bank credit card:

Using IVR/Phone Banking

  • Call 18602677777 to block your credit card on the IVR. You can also talk to our Phone Banking Officer to block your credit card.

Using IndusNet

  • Login to IndusNet and click on the Service Requests tab.
  • Next, select Credit Card Requests
  • Click the Credit Card Blocking Request button.
  • Select the credit card you want to block, enter the reason for blocking, and press Submit.

Using IndusMobile App

  • Log into the app.
  • Select the Service Request tab from the credit card details screen.
  • Choose the credit card you wish to block.
  • Choose Card Related Requests and continue.
  • Click block credit card.

Using SMS
To immediately block your credit card, SMS BLOCK <space> <XXXX> last 4 digits of the Credit Card to 5676757 from your registered mobile number.

In case you lose your credit card, please inform IndusInd Bank immediately. You can report the loss of your credit card via Phone Banking. You can also block your credit card via SMS or block and replace your credit card on the IndusMobile app as well.

The EMV Chip and PIN Credit Card by IndusInd Bank provides enhanced security to the users during domestic and international transactions. It also provides additional safety against skimming or counterfeit fraud.

You can use your IndusInd Bank credit card to fulfil all your needs including:

  • Buying home appliances and electronics
  • Buying groceries
  • Shopping for clothes and accessories
  • Booking movie tickets
  • Debt consolidation
  • Paying utility bills
  • Booking hotel rooms and flight tickets
  • Paying food bills etc.

You can request IndusInd Bank to increase your credit card limit. The bank will review your credit card history to determine whether you qualify for an increase in your credit card limit. You must make on-time payments, keep a low credit utilisation ratio, show proof of an increase in income, and maintain a high credit score to increase the likelihood that your application will be approved.

The number of credit cards you should have entirely depends on your financial status. You need to make sure you have enough money each month to pay off the entire sum on each credit card. Having two or three credit cards with exclusive features can give you access to a higher credit limit and more perks and benefits in the form of rewards and cashback.

People who have several credit cards and make all their payments on time will be able to build a very good credit score. It will increase their creditworthiness and give them access to more credit opportunities. 

A credit card score between 580 and 669 is considered fair, 670 and 739 as good, 740 and 799 as very good, and 800 and above as excellent. A higher credit score demonstrates a history of responsible financial behaviour, giving potential creditors and lenders more confidence when evaluating a credit request.

In case of any queries or assistance, you can call us on our 24-hour customer care number - 18602677777 or write to us at premium.care@indusind.com

You can cancel your Credit Card by calling our helpline 18602677777 or writing to us at Creditcard.closure@indusind.com Please ensure there is no outstanding balance to be paid before you contact the Bank for card cancellation.

You can call us on our 24-hour customer care number - 18602677777 or write to us at CCsalescomplaint@indusind.com

Reward points are a form of incentive offered by credit card issuers, earned by cardholders through eligible transactions. Accumulated over time, reward points reflect the cardholder's spending activity. These points can be redeemed for various benefits, such as airline miles, brand vouchers and gift cards, merchandise or even direct cash credit to card account depending on the credit card's rewards program.  

IndusInd Bank credit card holders can call the Phone Banking service to place a reward points redemption request. They can also redeem their reward points online on the official website of Indus Moments by visiting www.indusmoments.com. IndusInd card holders also get to enjoy evergreen reward points where they can redeem the points anytime as per their convenience without worrying about the expiry of accumulated reward points.

The credit card balance refers to the total amount of money owed by a cardholder to the credit card issuer. It encompasses all the transactions, purchases, fees, and interest charges incurred during a specific billing cycle. The balance is a dynamic figure that fluctuates based on the cardholder's spending and payment activities. It is crucial for cardholders to manage their credit card balance effectively, either by paying the outstanding in full each month to avoid interest charges or by making at least the minimum payment to avoid late payment fees and maintain a positive credit standing. Understanding and keeping track of the credit card balance is essential for maintaining financial responsibility and preventing the accumulation of excessive debt.

A credit card statement is a detailed record of a cardholder's financial activity within a specific billing cycle. Issued by the credit card company on a monthly basis, this statement provides a comprehensive overview of transactions made using the credit card during that period. It includes details such as the date of each transaction, the merchant involved, the amount spent, and any applicable fees or interest charges. Additionally, the statement outlines the total outstanding balance, minimum payment due, and the payment due date. Cardholders can use the credit card statement to track their spending, review charges for accuracy, and understand the overall financial status of their credit card account. It serves as a crucial tool for financial management and responsible credit card use.

Unlock a world of convenience and savings with IndusInd Bank's lifetime free credit cards. Enjoy the ease of cashless transactions, enhanced security features, and the flexibility that our feature-rich cards offer. Here is the IndusInd Bank lifetime free credit card list, with each card tailored to suit your lifestyle and spending habits: 

Our competitive interest rates and attractive offers ensure you get the most value for your daily spending. From reward points that never expire to fuel surcharge waivers and exclusive deals across dining, travel, and shopping – experience financial freedom like never before. Apply online today and step into a lifetime of rewards and savings with IndusInd Bank.

It is the new generation Credit Card from IndusInd Bank which allows the users to make faster payments at merchant locations with just a Tap where contactless payment is accepted. It can also be used for standard shopping, online transactions and at ATMs.

Anywhere that the Contactless payment PoS Machine is available, the card can be used to tap and pay. If a contactless PoS machine is not available, the Contactless card can still be used for swipe or dip transactions. If the PoS machine has a contactless symbol displayed on it, then it is enabled for contactless payments

Yes, Like a Standard Credit Card the customer will receive an SMS and an e-mail notification each time a transaction takes place.

The Nexxt Credit Card gives greater flexibility to the Customer to pay using any of the following options at the point of sale:

  • Pay in full
  • Pay with reward points
  • Pay with EMI (pay in equal instalments of 6,12,18 and 24 months)

The card plastic has buttons for payment options. When the button is pressed, the LED associated with the pressed button illuminates to indicate the payment selection.

Please note, the option of pay using reward points or EMI is not enabled for online transactions.

Please note, selection of payment option needs to be made before inserting your card in the POS machine slot. We will be unable to change the payment option once the transaction is authorised.

You can check the accrued Reward Points on your IndusInd Bank Nexxt Credit Card through any of the following options:

  • IndusInd Bank Mobile banking app, IndusMobile
  • Log on to the Net banking portal, IndusNet
  • SMS RBALE (space) XXXX to 5676757 where XXXX denotes the last 4 digits of your active Credit Card number.
  • Call IndusInd Bank Phone Banking helpline number 18602677777

The first EMI shall be billed on the date on which Purchase Transaction is converted into EMI (conversion date). All billing of EMIs in the subsequent months shall be on the same date as the conversion date for that month.

When you press a button, light will emit from the corresponding light indicator to confirm your selection.

The Pay by Rewards or Pay by EMI request will be processed within 2 working days after the transaction is settled. Once the request is processed or declined, you will receive an SMS on your registered mobile number.

Yes, Whenever you press a button, the corresponding indicator will initially emit light constantly, and then blink periodically, for a total of up to 6 minutes. During this 6 minute period, you may swipe/insert/tap your card or hand your card to a cashier.

Please note, you can opt for 'Pay by Rewards' for a transaction only by pressing the rewards button before incurring a transaction at the store. However, you can redeem your accumulated rewards points to adjust the outstanding on your Credit Card account as per the terms of cash credit reward redemption.

 

You can opt for EMI conversion through the helpline number or IndusMobile/IndusNet to convert a transaction into EMI,if you have not selected 'Pay by EMI' option. Please note, your request will be processed subject to eligibility & approval. Final approval for the EMI shall be at the sole discretion of IndusInd Bank.

 

No. The Pay by Rewards or EMI is not applicable on cash withdrawal transactions.

No, there is no restrictions on the number of 'Pay by EMI' transactions.

Yes, The Pay by EMI option using the EMI button is available for transactions above INR 2,000.

JetPrivilege is now InterMiles. At InterMiles, we believe that every journey deserves to be rewarding – whether it’s the purpose it fulfils, the experiences it brings or the memories it leaves you with. That’s why, we went ahead and created India’s most holistic travel and lifestyle brand, that rewards you at every step.

Yes, JetPrivilege had a Tiered Program, the Tiered Program had the following Tiers- Blue Plus, Silver, Gold and Platinum. The members achieved/retained their Tiers basis the Tier Points and Tier Miles accumulated over a period of 12,18 and 24 months.
The InterMiles program is now simpler with only InterMiles as a measure of attaining/retaining a Tier. The InterMiles program has 4 Tiers Red, Silver, Gold and Platinum.

All JetPrivilege members are by default InterMiles member. In-case you are not a member, please log on to intermiles.com

Your JetPrivilege Membership number is now InterMiles number. You can quote this number and earn InterMiles for all eligible spends, activities on intermiles.com and on InterMiles Partners. You will continue earning your rewards in the form of InterMiles using the same card and on the same membership number.

YES! Your credit cards are still active. You will now earn InterMiles as per your card’s existing earning proposition for every eligible activity.

The Jet Airways benefits have been replaced with InterMiles and Etihad benefits, which spread across Flights and Hotels. You can check these benefits for your respective cards

Yes! You can continue to use your credit card as you were earlier. You can make the most of your credit card by using it on intermiles.com, where you can earn get accelerated InterMiles on *expand categories and partners*

We are working on replacing your existing JetPrivilege/Jet Airways co-brand Credit Card and you will soon be receiving your new card. You will soon receive an SMS(from the Bank) with more details. *Your existing Credit Card is active and good enough to carry out transactions. In due course, Bank will inform you on how and when you will receive your new Cards*

No, if you have already paid fees this year, you need not pay fees. What’s more, as a feepaying customer you will enjoy the new InterMiles and Etihad benefits.

No, your accrued JPMiles are safe and are now InterMiles. The validity of InterMiles is the same as JPMiles.

You can transact using your credit card wherever it is accepted and activate it. In-case the transaction fails, please contact the bank to activate the card.

Oops! If you have discontinued the card, you will need to re-apply for a new card. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles Credit Cards. You can then apply for a new InterMiles Credit Card

Yes! By spending on your respective co-brand you co-brand you can achieve a Tier. What’s More! The bonus InterMiles you earn also contribute to your Tier achievement and retainment.
InterMiles= Base InterMiles (Basis accrual ratio) + Bonus InterMiles (Joining/Renewal + Other Bonuses)

You can utilize all your benefits on intermiles.com across any airline or Hotel available on intermiles.com.

Our banking partners are working towards issuing the new InterMiles credit cards. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles credit cards or call the bank for more details.

Basis your card variant, we credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

If you have paid your fees post 14th November 2019, your benefit will be in the InterMiles Wallet. If these are not visible there, please call +91 842289 3333 or write to Intermiles on memberservices@intermiles.com memberservices@intermiles.com.

If you have paid fees prior to 14th November 2019, we have credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

Your credit cards now come packed with benefits like
Joining/Renewal Benefits:

Ongoing Benefits:

  • Discount on Etihad Airways Economy class bookings made on intermiles.com*
  • Discount on Etihad Airways Business class bookings made on intermiles.com*
  • 2.5 X Accelerated earnings for Etihad Flight bookings made on intermiles.com*
  • 2X Accelerated earnings for all Flight bookings made on intermiles.com
  • 2X Accelerated earnings for all Hotels bookings made on intermiles.com

Limited Time Benefits:

  • Redemption Miles back for International flight bookings made on intermiles.com*

Don’t forget, You still get your joining/renewal InterMiles on paying your annual fees!

JetPrivilege is now InterMiles. At InterMiles, we believe that every journey deserves to be rewarding – whether it’s the purpose it fulfils, the experiences it brings or the memories it leaves you with. That’s why, we went ahead and created India’s most holistic travel and lifestyle brand, that rewards you at every step.

Yes, JetPrivilege had a Tiered Program, the Tiered Program had the following Tiers- Blue Plus, Silver, Gold and Platinum. The members achieved/retained their Tiers basis the Tier Points and Tier Miles accumulated over a period of 12,18 and 24 months.
The InterMiles program is now simpler with only InterMiles as a measure of attaining/retaining a Tier. The InterMiles program has 4 Tiers Red, Silver, Gold and Platinum.

All JetPrivilege members are by default InterMiles member. In-case you are not a member, please log on to intermiles.com

Your JetPrivilege Membership number is now InterMiles number. You can quote this number and earn InterMiles for all eligible spends, activities on intermiles.com and on InterMiles Partners. You will continue earning your rewards in the form of InterMiles using the same card and on the same membership number.

YES! Your credit cards are still active. You will now earn InterMiles as per your card’s existing earning proposition for every eligible activity.

The Jet Airways benefits have been replaced with InterMiles and Etihad benefits, which spread across Flights and Hotels. You can check these benefits for your respective cards

Yes! You can continue to use your credit card as you were earlier. You can make the most of your credit card by using it on intermiles.com, where you can earn get accelerated InterMiles on *expand categories and partners*

We are working on replacing your existing JetPrivilege/Jet Airways co-brand Credit Card and you will soon be receiving your new card. You will soon receive an SMS(from the Bank) with more details. *Your existing Credit Card is active and good enough to carry out transactions. In due course, Bank will inform you on how and when you will receive your new Cards*

No, if you have already paid fees this year, you need not pay fees. What’s more, as a feepaying customer you will enjoy the new InterMiles and Etihad benefits.

  No, your accrued JPMiles are safe and are now InterMiles. The validity of InterMiles is the same as JPMiles.

You can transact using your credit card wherever it is accepted and activate it. In-case the transaction fails, please contact the bank to activate the card.

Oops! If you have discontinued the card, you will need to re-apply for a new card. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles Credit Cards. You can then apply for a new InterMiles Credit Card

Yes! By spending on your respective co-brand you co-brand you can achieve a Tier. What’s More! The bonus InterMiles you earn also contribute to your Tier achievement and retainment.
InterMiles= Base InterMiles (Basis accrual ratio) + Bonus InterMiles (Joining/Renewal + Other Bonuses)

You can utilize all your benefits on intermiles.com across any airline or Hotel available on intermiles.com.

Our banking partners are working towards issuing the new InterMiles credit cards. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles credit cards or call the bank for more details.

Basis your card variant, we credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

If you have paid your fees post 14th November 2019, your benefit will be in the InterMiles Wallet. If these are not visible there, please call +91 842289 3333 on or write to Intermiles on memberservices@intermiles.com.

If you have paid fees prior to 14th November 2019, we have credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

Your credit cards now come packed with benefits like
Joining/Renewal Benefits:

Ongoing Benefits:

  • Discount on Etihad Airways Economy class bookings made on intermiles.com*
  • Discount on Etihad Airways Business class bookings made on intermiles.com*
  • 2.5 X Accelerated earnings for Etihad Flight bookings made on intermiles.com*
  • 2X Accelerated earnings for all Flight bookings made on intermiles.com
  • 2X Accelerated earnings for all Hotels bookings made on intermiles.com

Limited Time Benefits:

  • Redemption Miles back for International flight bookings made on intermiles.com*

Don’t forget, You still get your joining/renewal InterMiles on paying your annual fees!

JetPrivilege is now InterMiles. At InterMiles, we believe that every journey deserves to be rewarding – whether it’s the purpose it fulfils, the experiences it brings or the memories it leaves you with. That’s why, we went ahead and created India’s most holistic travel and lifestyle brand, that rewards you at every step.

Yes, JetPrivilege had a Tiered Program, the Tiered Program had the following Tiers- Blue Plus, Silver, Gold and Platinum. The members achieved/retained their Tiers basis the Tier Points and Tier Miles accumulated over a period of 12,18 and 24 months.
The InterMiles program is now simpler with only InterMiles as a measure of attaining/retaining a Tier. The InterMiles program has 4 Tiers Red, Silver, Gold and Platinum.

All JetPrivilege members are by default InterMiles member. In-case you are not a member, please log on to intermiles.com

Your JetPrivilege Membership number is now InterMiles number. You can quote this number and earn InterMiles for all eligible spends, activities on intermiles.com and on InterMiles Partners. You will continue earning your rewards in the form of InterMiles using the same card and on the same membership number.

YES! Your credit cards are still active. You will now earn InterMiles as per your card’s existing earning proposition for every eligible activity.

The Jet Airways benefits have been replaced with InterMiles and Etihad benefits, which spread across Flights and Hotels. You can check these benefits for your respective cards

Yes! You can continue to use your credit card as you were earlier. You can make the most of your credit card by using it on intermiles.com, where you can earn get accelerated InterMiles on *expand categories and partners*

We are working on replacing your existing JetPrivilege/Jet Airways co-brand Credit Card and you will soon be receiving your new card. You will soon receive an SMS(from the Bank) with more details. *Your existing Credit Card is active and good enough to carry out transactions. In due course, Bank will inform you on how and when you will receive your new Cards*

No, if you have already paid fees this year, you need not pay fees. What’s more, as a feepaying customer you will enjoy the new InterMiles and Etihad benefits.

No, your accrued JPMiles are safe and are now InterMiles. The validity of InterMiles is the same as JPMiles.

You can transact using your credit card wherever it is accepted and activate it. In-case the transaction fails, please contact the bank to activate the card.

Oops! If you have discontinued the card, you will need to re-apply for a new card. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles Credit Cards. You can then apply for a new InterMiles Credit Card

Yes! By spending on your respective co-brand you co-brand you can achieve a Tier. What’s More! The bonus InterMiles you earn also contribute to your Tier achievement and retainment.
InterMiles= Base InterMiles (Basis accrual ratio) + Bonus InterMiles (Joining/Renewal + Other Bonuses)

You can utilize all your benefits on intermiles.com across any airline or Hotel available on intermiles.com.

Our banking partners are working towards issuing the new InterMiles credit cards. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles credit cards or call the bank for more details.

Basis your card variant, we credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

If you have paid your fees post 14th November 2019, your benefit will be in the InterMiles Wallet. If these are not visible there, please call +91 842289 3333 on or write to Intermiles on memberservices@intermiles.com.

If you have paid fees prior to 14th November 2019, we have credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

Your credit cards now come packed with benefits like
Joining/Renewal Benefits:

Ongoing Benefits:

  • Discount on Etihad Airways Economy class bookings made on intermiles.com*
  • Discount on Etihad Airways Business class bookings made on intermiles.com*
  • 2.5 X Accelerated earnings for Etihad Flight bookings made on intermiles.com*
  • 2X Accelerated earnings for all Flight bookings made on intermiles.com
  • 2X Accelerated earnings for all Hotels bookings made on intermiles.com

Limited Time Benefits:

  • Redemption Miles back for International flight bookings made on intermiles.com*

Don’t forget, You still get your joining/renewal InterMiles on paying your annual fees!

JetPrivilege is now InterMiles. At InterMiles, we believe that every journey deserves to be rewarding – whether it’s the purpose it fulfils, the experiences it brings or the memories it leaves you with. That’s why, we went ahead and created India’s most holistic travel and lifestyle brand, that rewards you at every step.

Yes, JetPrivilege had a Tiered Program, the Tiered Program had the following Tiers- Blue Plus, Silver, Gold and Platinum. The members achieved/retained their Tiers basis the Tier Points and Tier Miles accumulated over a period of 12,18 and 24 months.
The InterMiles program is now simpler with only InterMiles as a measure of attaining/retaining a Tier. The InterMiles program has 4 Tiers Red, Silver, Gold and Platinum.

All JetPrivilege members are by default InterMiles member. In-case you are not a member, please log on to intermiles.com

Your JetPrivilege Membership number is now InterMiles number. You can quote this number and earn InterMiles for all eligible spends, activities on intermiles.com and on InterMiles Partners. You will continue earning your rewards in the form of InterMiles using the same card and on the same membership number.

YES! Your credit cards are still active. You will now earn InterMiles as per your card’s existing earning proposition for every eligible activity.

The Jet Airways benefits have been replaced with InterMiles and Etihad benefits, which spread across Flights and Hotels. You can check these benefits for your respective cards

Yes! You can continue to use your credit card as you were earlier. You can make the most of your credit card by using it on intermiles.com, where you can earn get accelerated InterMiles on *expand categories and partners*

We are working on replacing your existing JetPrivilege/Jet Airways co-brand Credit Card and you will soon be receiving your new card. You will soon receive an SMS(from the Bank) with more details. *Your existing Credit Card is active and good enough to carry out transactions. In due course, Bank will inform you on how and when you will receive your new Cards*

No, if you have already paid fees this year, you need not pay fees. What’s more, as a feepaying customer you will enjoy the new InterMiles and Etihad benefits.

No, your accrued JPMiles are safe and are now InterMiles. The validity of InterMiles is the same as JPMiles.

You can transact using your credit card wherever it is accepted and activate it. In-case the transaction fails, please contact the bank to activate the card.

Oops! If you have discontinued the card, you will need to re-apply for a new card. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles Credit Cards. You can then apply for a new InterMiles Credit Card

Yes! By spending on your respective co-brand you co-brand you can achieve a Tier. What’s More! The bonus InterMiles you earn also contribute to your Tier achievement and retainment.
InterMiles= Base InterMiles (Basis accrual ratio) + Bonus InterMiles (Joining/Renewal + Other Bonuses)

You can utilize all your benefits on intermiles.com across any airline or Hotel available on intermiles.com.

Our banking partners are working towards issuing the new InterMiles credit cards. Please check the Cards section on intermiles.com, we will soon start issuing InterMiles credit cards or call the bank for more details.

Basis your card variant, we credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

If you have paid your fees post 14th November 2019, your benefit will be in the InterMiles Wallet. If these are not visible there, please call +91 842289 3333 or write to Intermiles on memberservices@intermiles.com memberservices@intermiles.com.

If you have paid fees prior to 14th November 2019, we have credited JPMiles (now InterMiles) to your account. Please check your InterMiles account statement for the same. For any discrepancy regarding the same, please write to premium.care@indusind.com

Your credit cards now come packed with benefits like
Joining/Renewal Benefits:

Ongoing Benefits:

  • Discount on Etihad Airways Economy class bookings made on intermiles.com*
  • Discount on Etihad Airways Business class bookings made on intermiles.com*
  • 2.5 X Accelerated earnings for Etihad Flight bookings made on intermiles.com*
  • 2X Accelerated earnings for all Flight bookings made on intermiles.com
  • 2X Accelerated earnings for all Hotels bookings made on intermiles.com

Limited Time Benefits:

  • Redemption Miles back for International flight bookings made on intermiles.com*

Don’t forget, You still get your joining/renewal InterMiles on paying your annual fees!

Samsung Wallet is a secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere. It uses Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology to allow mobile payments.

Magnetic Secure Transmission or MST is a method of transmitting data using magnetic waves. MST replaces a card swipe by wirelessly transmitting magnetic waves from the Samsung device to a standard card reader available with the merchant.

Near Field Communication or NFC is a method of transmitting data using radio waves. Samsung Wallet uses NFC technology to wirelessly transmit payment data to merchant payment terminals with NFC readers that have been activated for use.

Galaxy S20 Ultra, Galaxy S20+, Galaxy S20, Galaxy Note 10+, Galaxy Note 10, Galaxy Note 10 Lite,  Galaxy S10+, Galaxy S10, Galaxy S10E, Galaxy S10 Lite, Galaxy Note 9, Galaxy S9, Galaxy S9+, Galaxy Note 8, Galaxy S8+, Galaxy S8, Galaxy S7edge, Galaxy S7, Galaxy S6 edge+, Note5, Galaxy A70, Galaxy A70+, Galaxy A80, Galaxy A30s,Galaxy A50s, Galaxy A51,Galaxy A8+, Galaxy A7(2017 & 2016), Galaxy A5(2017 & 2016), Galaxy A9pro and Galaxy J7 Pro. Other newer models will follow. (Galaxy A30s, Galaxy A50 & Galaxy A51 are NFC only devices)

Samsung Wallet uses leading edge tokenization and authentication methods to secure your information. Samsung Wallet also uses biometrics as a security measure, enabling users to authenticate Samsung Wallet via fingerprint or Secured PIN. In addition to the security measures implemented by Samsung Wallet, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks.

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

All IndusInd Bank Debit cards are compatible with Samsung Wallet.

Samsung Wallet is available to users with a compatible Samsung device only.

Cards can be either automatically registered by scanning your card with Samsung Wallet or manually inputting the card information. Then Samsung Wallet application will authenticate your identity via an OTP, post which your Card will be activated. You can also register your Debit card on Samsung Wallet by calling our call centre.

The card displayed in Samsung Wallet application may differ marginally from the physical card. 

On an average, it takes about a couple of minutes for the card to get activated. In case the same is taking more than 10 minutes post meeting all verification requirements, please remove the card from Samsung Wallet and try to register again. Contact IndusInd Bank for assistance if you continue to encounter delays.

Samsung Wallet requires an active internet connection for card registration and activation.
However, an active internet connection is not required to make in-store card purchases. It is recommended the device should be connected to the internet for the best Samsung Wallet experience.

When performing a factory data reset, all payment information in Samsung Wallet will be deleted. You will need to set up and add your payment card information into Samsung Wallet again after your device has been reset.

The last 10 transactions done using Samsung Wallet are viewable in the Samsung Wallet app for one month from the time of transaction.

No, Samsung Wallet does not work at ATMs.

Deleting a payment card from Samsung Wallet will only remove the payment information, including the token (digital card number), from the device. Your physical card will remain active.

A Contactless Card is a faster way to pay with your Credit Card for purchases under ₹5000/- at participating stores. Instead of dipping (or swiping) your card on the merchant terminal, simply wave or tap your card on the contactless enabled terminal and pay without entering a PIN (for amount under ₹5000/-).

The Contactless payment feature allows customers to make safe and secure payments with a simple tap of the card on the PoS (Point of Sale) machines at compatible merchant outlets. These NFC-enabled terminals transmit payment details and authenticate transactions without the need for swiping the card.

Look for this  symbol on your IndusInd Bank Card and also on the machine at the shop. This symbol, if present, means that your Card is a Contactless Card and the machine is enabled for contactless transactions.

Your IndusInd Bank Contactless Credit Card can be used at any merchant outlet that has a contactless payment PoS machine. If the PoS machine has a contactless symbol displayed on it, it can process contactless payments. In case such a machine is not available, the Contactless Card can still be used for swipe or dip transactions.

Look out for this symbol on the machine at the shop/store/outlet
Tap the card on the machine or keep it close to the terminal.
You will hear a beep/see a green light and get the receipt for the contactless payment you have done.

You should hold your Contactless Card within 4 cm of the card reader.

You can pay using the Contactless feature for any amount within the overall daily transaction limit of ₹5000. For transaction value over ₹5000, you will have to use your card by either swiping or dipping it like any other Credit Card purchase. Please note, the daily transaction limit for Contactless purchase is decided by the RBI and may change from time-to-time. 

Yes, there is a daily limit of 5 contactless transactions on this card, which means that only 5 transactions below ₹5000 will be permitted without two factor authentication, post which any transaction below ₹5000 on that same day will require the Card to be dipped and PIN to be entered.

Contactless payment is designed to make your transactions swift and convenient. The retailer will ask if you require a charge slip. Please advise the retailer accordingly.

A successful transaction is confirmed by the illumination of four green indicator lights and a display message on the PoS machine.

No, you cannot unknowingly make any purchase on your card. Your card has to be tapped within 4 cm of the card reader for more than half a second and the retailer has to first enter the amount for you to approve. Terminals can only process one payment transaction at a time, thereby reducing transaction errors.

Contactless cards benefits you through its enhanced convenience to pay and higher level of security. The convenience is by way of speed of payment through not having to enter your PIN for transactions below ₹5000. It is also more secure as you are in control of the card at all times as the card does not leave your hand when you make the payment at the shop.

Yes, as with a standard Credit Card, you will receive an SMS and an email notification after each transaction.

Yes. If the shop doesn’t have a contactless machine installed, you can continue to dip (or swipe) your Contactless Credit Card just as you always have. You can also choose to use this option even if there is a contactless terminal available.