American Express Lounge Programme

The IndusInd Bank American Express Airport Lounge Programme.

Eligible Cards

Lounge Locations

Terms & Conditions

• Definitions:
  • Eligible Card” means a card set out in Table 1
  • Eligible Card Member” means an eligible Primary or Supplementary holder of an Eligible Card
  • Participating Lounges” means the lounges set out in Table 2
• The IndusInd Bank American Express Airport Lounge Programme will be available to Eligible Card Members during the Term.
• The number of complimentary visits per calendar year to Participating Lounges for each Eligible Card Member is as set out in Table 1.
• Except for Eligible Card Members who enjoy unlimited complimentary visits, any visit to the Participating Lounges by Eligible Card Members above the number of complimentary visits shall be chargeable at the rates set out in Table 2.
• Rates quoted exclude applicable taxes which shall be paid separately.
• Eligible Card Members must present their valid, unexpired Eligible Cards, and a valid air ticket or boarding pass for travel on the same or next day, at the entrance to the Participating Lounges.
• Staff at the Participating Lounges will grant Eligible Card Members access: (a) if the Eligible Card is successfully authorized at the American Express electronic terminal at the Participating Lounge; (b) if the Eligible Card Member has a valid air ticket or boarding pass for travel on the same or next day; and (c) subject to the terms and conditions of use of the Participating Lounge.
• Each Participating Lounge shall provide:
  • a selection of vegetarian and non-vegetarian buffet spread for breakfast (0500 hrs to 1100 hrs), lunch (1100 hrs to 1400 hrs) and dinner (2100 hrs to 0100 hrs);
  • all day snacks (1000 hrs to 0400 hrs the next day);
  • (for Participating Lounges in international terminals only) unlimited servings of alcoholic beverages including spirits, beer and wine; \non-alcoholic soft drinks and juices; and
  • internet access.
• An authorization amount of INR 1/- shall be taken on each Eligible Card presented at the entrance to the Participating Lounge for validation purposes only and will not be charged to the Eligible Card Member’s account.
• Eligible Card Members may bring children below 2 years of age into the Plaza Premium Participating Lounges in Delhi airport on a complimentary basis. Access by other Guests who accompany an Eligible Card Member shall be subject to the terms and conditions of each Participating Lounge. Guests shall not be eligible to use any of the Eligible Card Member’s un-utilized complimentary visits.
• Access to the Participating Lounges shall be on a first come, first serve basis. Each Participating Lounge reserves the right to modify, amend or change the lounge facilities and services, operating hours, rates of access, and terms and conditions of use, without prior notice.
• All enquiries or complaints at the Participating Lounges should be directed to the Participating Lounge. All other unresolved complaints should be directed to IndusInd Bank at 1860 267 7777 or at premium.care@indusind.com, which will refer the same to American Express for resolution with the Participating Lounge.
• Neither American Express nor any of its subsidiaries or affiliates nor IndusInd Bank Ltd or any of its subsidiaries or affiliates (collectively, the “Parties”) assumes any responsibility for the goods or services at the Participating Lounges. Such goods and services are provided solely by third parties, and the Parties accept no liability whatsoever in connection therewith.
• American Express reserves the right to modify, amend, change or revoke the IndusInd Bank American Express Airport Lounge Programme and these terms and conditions at any time and without prior notice.