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Claim Process

Cardholder to contact IndusInd Bank in the event of claim and share necessary details

Claimant details
  • Claimant details
  • Primary card holder name
  • Relation of claimant with primary card holder
Card details
  • Card enrolment date
  • Card variant
  • Card validity date
  • Card number
Miscellaneous details
  • Trip itinerary
  • Whether flight tickets booked through eligible card

Cardholder to share following claim documentation along with intimation details with Bank

 Medical Accident & Sickness Expenses (Outside India)
  1. Claim form (Overseas Travel claim form. Click here for claim form format)
  2. Treating Doctor’s report
  3. Copy of Admission/discharge card, Prescription, if applicable
  4. Original Bills/Receipts
  5. Copy of X-ray reports/Pathological/Investigative reports, Past medical records, if any
  6. Copy of passport/Visa with Entry & exit stamp
  7. Colored copy of Cancelled cheque

Overseas in- hospital Indemnity
Accident Benefit
  1. Duly Completed Overseas Travel Claim form and documents as mentioned in Medical Accident & Sickness
    Expenses, along with admission discharge card indicating the number of days Hospitalized.
  2. Copy of passport with entry/ exit
  3. Colored copy of Cancelled cheque

To initiate claim, please contact IndusInd Bank at the mobile number 18602677777 or send an email at the following email ID: 

On receipt of complete documents, Bank will share all the documents with the insurance company or may ask customer to share details directly with the insurance company.

Insurance company shall settle the claim within 30 working days from the date of receipt of last complete document.

FD Rate FD Rate
FD Rate
Regular Fixed Deposit

up to 7.99% interest p.a

Senior Citizen

up to 8.49% interest p.a

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