Welcome to IndusInd Bank e-Secure Service
IndusInd Bank e-Secure is a new protocol from IndusInd Bank in association with Visa and MasterCardĀ® that lets you shop online securely with your existing IndusInd Bank Credit Card, which may be used only on merchant websites that subscribe to services of "Verified By Visaā¢" (VbV) or "MasterCardĀ® SecureCodeā¢" respectively.
IndusInd Bank e-Secure confirms your identity through a simple check process when you make online purchases. IndusInd Bank e-Secure Service provides you with a password to protect your online transactions just like you use your PIN at the ATM.
IndusInd Bank Credit Cards
Registration for Verified by Visa and MasterCard SecureCode is a mandatory requirement to make online purchases using your IndusInd Bank Credit Cards on Verified by Visa / MasterCard SecureCode enabled merchant websites. IndusInd Bank e-Secure enables you to authenticate yourself at the time of purchase by using your IndusInd e-Secure Password and protects your IndusInd Bank Credit Card against misuse. Please note that if you try using your IndusInd Bank Credit Card at a merchant website that does not subscribe to Verified By Visa or MasterCard SecureCode, then the transaction will get processed as a normal online payment.
What is Verified by Visaā¢?
The Verified by Visa is a Payer Authentication service that adds an extra layer of security when a Cardmember shops online. Verified by Visa reduces unauthorized online use before it happens by validating the Cardmember's identity with an additional password.
How does the Verified by Visaā¢ facility work?
The Verified by Visa provides you with the ability to attach a password to your existing IndusInd Bank Visa Card to protect your online transactions, just like your PIN at an ATM. Here's how it works:
How does Verified by Visaā¢ protect me?
As your IndusInd Bank Visa Card is protected by your e-Secure password, only you can use your Card to make purchases online.
How do I register my IndusInd Bank Visa Card for the facility?
You can register for Verified by Visa while transacting online on the merchant website.
If you hold an IndusInd Bank Visa Card, you can register for the facility by entering the Card number, Card expiry date, CVV (the 3 digit number printed at the end of the signature panel on the back of the Credit Card) and date of birth.
Post entering these details, an authorization code will be sent to your registered mobile number and email address. Please enter the authorization code and proceed to set up your Verified by Visa password.
Can I register with my existing IndusInd Bank Visa Card?
Yes, you can register with Verified by Visa using your existing IndusInd Bank Visa Card. You don't need to apply for a new Card.
What do I do when I'm issued a new Card?
If your card has been renewed/lost/stolen/upgraded, your replaced/new credit card will have a different Card number. In such cases, you will need to re-register while transacting online on the merchant website with your new Card number & details.
Can I register my Cards from other networks with Verified by Visaā¢?
Verified by Visa is only offered to protect the IndusInd Bank Visa Card(s). For other cards, please check with the relevant service provider.
Do I need any special equipment or software?
All you need is an Internet connection and Internet Explorer 8.0 and above, or latest versions of Google Chrome and Mozilla Firefox browsers. To find out, if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.
What are the terms and conditions for using this service?
The terms and conditions are provided for you to read and accept before you begin to register your IndusInd Bank Visa Card. Click here for detailed terms and conditions.
What if I need help to register my IndusInd Bank Visa Card?
If you need help in registering your IndusInd Bank Visa Card, you can contact the IndusInd Bank Customer Service 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com
Where can I shop with Verified by Visaā¢?
Look for the Verified by Visa logo on participating online stores; this will indicate that the merchant is enrolled for Verified by Visa.
How will the online store know that I have signed up with Verified by Visaā¢?
Participating online stores will automatically recognize your IndusInd Bank Visa Card number if it is registered.
What should I do if I am shopping online and I don't get asked for my Verified by Visaā¢ password or OTP?
You can simply enter your payment details as normal and complete your transaction. It may mean that the merchant is not yet enrolled in the Verified by Visa service. It is recommended that you transact online with trusted retailers only.
What if I forget my password?
If you forget your password while transacting online on a merchant website, you can create a new password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
What do I do if I think someone has my password?
While transacting online on a merchant website, you can change your password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
What happens if I shop at a Verified by Visaā¢ merchant website while I'm not registered for this feature?
You will be prompted for registration for Verified by Visa while transacting online on a merchant website.
If you hold an IndusInd Bank Visa Card, you would need to authenticate yourself by entering your Card number, Card expiry date, CVV (the 3 digit number printed at the end of the signature panel on the back of the Credit Card), date of birth and then create your personal IBL e-Secure password. Thereafter, you can continue shopping on the merchant website.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
Can I complete the transaction without registering for Verified by Visaā¢ using only the One Time Password (OTP)?
Yes, you can complete the transaction using the OTP which will be sent on your registered mobile number and email address.
Can I use the same OTP for multiple transactions?
No, the One Time Password (OTP) can be used for a single transaction only.
What happens if I enter an incorrect OTP or Verified by Visaā¢ password multiple times?
In case you enter an incorrect OTP or Verified by Visa password three times consecutively or if the combination of incorrect OTP / Verified by Visa password totals three attempts, your transaction will be declined and your credit card will be blocked for online transactions.
You will be required to contact the helpline number 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com to unblock your credit card for online transactions.
What do I do in case of non-receipt of OTP?
The OTP will be sent to your registered mobile number and email address as soon as the online transaction request is received by the Bank from the merchantās website. However, due to network issues there could be a delay in receipt of the OTP. To factor this, the OTP is valid for 5 minutes. In the event that you do not receive the OTP in 5 minutes, there will be an option provided to re-generate another OTP which again would be valid for 5 minutes.
If I am using an Additional or Supplementary Card, will the OTP be sent to the Primary Card holderās registered mobile number and email address?
Yes, the OTP will be sent to the Primary cardholderās registered mobile number and email address.
What is MasterCardĀ® SecureCodeā¢?
The MasterCardĀ® SecureCodeā¢ is a Payer Authentication service that adds an extra layer of security when a Cardmember shops online. SecureCodeā¢ reduces unauthorized online use before it happens by validating the Cardmember's identity with an additional password.
How does the MasterCardĀ® SecureCodeā¢ facility work?
The MasterCardĀ® SecureCodeā¢ provides you with the ability to attach a password to your existing IndusInd Bank MasterCard Card to protect your online transactions, just like your PIN at an ATM. Here's how it works:
How does MasterCardĀ® SecureCodeā¢ protect me?
As your IndusInd Bank MasterCard Card is protected by your e-Secure password, only you can use your Card to make purchases online.
How do I register my IndusInd Bank MasterCard Card for the facility?
You can register for MasterCardĀ® SecureCodeā¢ while transacting online on the merchant website.
If you hold an IndusInd Bank MasterCard Card, you can register for the facility by entering the Card number, Card expiry date, CVV (the 3 digit number printed at the end of the signature panel on the back of the Credit Card) and date of birth.
Post entering these details, an authorization code will be sent to your registered mobile number and email address. Please enter the authorization code and proceed to set up your MasterCardĀ® SecureCodeā¢ password.
Can I register with my existing IndusInd Bank MasterCard Card?
Yes, you can register for MasterCardĀ® SecureCodeā¢ using your existing IndusInd Bank MasterCard Card. You don't need to apply for a new Card.
What do I do when I'm issued a new Card?
If your card has been renewed/lost/stolen/upgraded, your replaced/new credit card will have a different Card number. In such cases, you will need to re-register while transacting online on the merchant website with your new Card number & details.
Can I register my Cards from other networks with MasterCardĀ® SecureCodeā¢?
MasterCardĀ® SecureCodeā¢ is only offered to protect the IndusInd Bank MasterCard Card(s). For other cards, please check with the relevant service provider.
Do I need any special equipment or software?
All you need is an Internet connection and Internet Explorer 8.0 and above, or latest versions of Google Chrome and Mozilla Firefox browsers. To find out, if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.
What are the terms and conditions for using this service?
The terms and conditions are provided for you to read and accept before you begin to register your IndusInd Bank MasterCard Card. Click here for detailed terms and conditions.
What if I need help to register my IndusInd Bank MasterCard Card?
If you need help registering your IndusInd Bank MasterCard Card, you can contact the IndusInd Bank Customer Service 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com
Where can I shop with MasterCardĀ® SecureCodeā¢?
Look for the MasterCardĀ® SecureCodeā¢ logo on participating online stores; this will indicate that the merchant is enrolled for SecureCodeā¢.
How will the online store know that I have signed up with MasterCardĀ® SecureCodeā¢?
Participating online stores will automatically recognize your IndusInd Bank MasterCard Card number if it is registered.
What should I do if I am shopping online and I don't get asked for my MasterCardĀ® SecureCodeā¢?
You can simply enter your payment details as normal and complete your transaction. It may mean that the merchant is not yet enrolled in the MasterCardĀ® SecureCodeā¢ service. It is recommended that you transact online with trusted retailers only.
What if I forget my password?
If you forget your password while transacting online on a merchant website, you can create a new password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
What do I do if I think someone has my password?
While transacting online on a merchant website, you can change your password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
What happens if I shop at a MasterCardĀ® SecureCodeā¢ merchant website while I'm not registered for this feature?
You will be prompted for registration for MasterCardĀ® SecureCodeā¢ while transacting online on a merchant website.
If you hold an IndusInd Bank MasterCard Card, you would need to authenticate yourself by entering your Card number, Card expiry date, CVV (the 3 digit number printed at the end of the signature panel on the back of the Credit Card), date of birth and then create your personal IBL e-Secure password. Thereafter, you can continue shopping on the merchant website.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
Can I complete the transaction without registering for MasterCardĀ® SecureCodeā¢ using only the One Time Password (OTP)?
Yes, you can complete the transaction using the OTP which will be sent on your registered mobile number and email address.
Can I use the same OTP for multiple transactions?
No, the One Time Password (OTP) can be used for a single transaction only.
What happens if I enter an incorrect OTP or MasterCardĀ® SecureCodeā¢ password multiple times?
In case you enter an incorrect OTP or MasterCardĀ® SecureCodeā¢ password three times consecutively or if the combination of incorrect OTP / MasterCardĀ® SecureCodeā¢ password totals three attempts, your transaction will be declined and your credit card will be blocked for online transactions.
You will be required to contact the helpline number 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com to unblock your credit card for online transactions.
What do I do in case of non-receipt of OTP?
The OTP will be sent to your registered mobile number and email address as soon as the online transaction request is received by the Bank from the merchantās website. However, due to network issues there could be a delay in receipt of the OTP. To factor this, the OTP is valid for 5 minutes. In the event that you do not receive the OTP in 5 minutes, there will be an option provided to re-generate another OTP which again would be valid for 5 minutes.
If I am using an Additional or Supplementary Card, will the OTP be sent to the Primary Card holderās registered mobile number and email address?
Yes, the OTP will be sent to the Primary cardholderās registered mobile number and email address.
What is American Express SafeKeySM?
The American Express SafeKeySM is a Payer Authentication service that adds an extra layer of security when a Cardmember shops online. SafeKeyā reduces unauthorized online use before it happens by validating the Cardmember's identity with an additional password.
How does the American Express SafeKeySMfacility work?
The American Express SafeKeySM provides you with the ability to attach a password to your existing IndusInd Bank American Express Card to protect your online transactions, just like your PIN at an ATM. Here's how it works:
How does American Express SafeKeySM protect me?
As your IndusInd Bank American Express Card is protected by your e-Secure password, only you can use your Card to make purchases online.
How do I register my IndusInd Bank American Express Card for the facility?
You can register for American Express SafeKeySM while transacting online on the merchant website.
If you hold an IndusInd Bank American Express Card, you can register for the facility by entering the Card number, Card expiry date, CSC (the 4 digit number printed on the face of the Credit Card) and date of birth.
Post entering these details, an authorization code will be sent to your registered mobile number and email address. Please enter the authorization code and proceed to set up your for American Express SafeKeySM password.
Can I register with my existing IndusInd Bank American Express Card?
Yes, you can register with American Express SafeKeySM using your existing IndusInd Bank American Express Card. You don't need to apply for a new Card.
What do I do when I'm issued a new Card?
If your card has been renewed/lost/stolen/upgraded, your replaced/new credit card will have a different Card number. In such cases, you will need to re-register while transacting online on the merchant website with your new Card number & details.
Can I register my Cards from other networks with American Express SafeKeySM?
American Express SafeKeySM is only offered to protect the IndusInd Bank American Express Card(s). For other cards, please check with the relevant service provider.
Do I need any special equipment or software?
All you need is an Internet connection and Internet Explorer 8.0 and above, or latest versions of Google Chrome and Mozilla Firefox browsers. To find out, if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.
What are the terms and conditions for using this service?
The terms and conditions are provided for you to read and accept before you begin to register your IndusInd Bank American Express Card. Click here for detailed terms and conditions.
What if I need help to register my IndusInd Bank American Express Card?
If you need help registering your IndusInd Bank American Express Card, you can contact the IndusInd Bank Customer Service 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com
Where can I shop with American Express SafeKeySM?
Look for the American Express SafeKeySM logo on participating online stores; this will indicate that the merchant is enrolled for SafeKeySM.
How will the online store know that I have signed up with American Express SafeKeySM?
Participating online stores will automatically recognize your IndusInd Bank American Express Card number if it is registered.
What should I do if I am shopping online and I don't get asked for my American Express SafeKeySM password or OTP?
You can simply enter your payment details as normal and complete your transaction. It may mean that the merchant is not yet enrolled in the American Express SafeKeySM service. It is recommended that you transact online with trusted retailers only.
What if I forget my password?
If you forget your password while transacting online on a merchant website, you can create a new password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
What do I do if I think someone has my password?
While transacting online on a merchant website, you can change your password by clicking on the āForgot Your Passwordā link on the IBL e-Secure webpage.
What happens if I shop at an American Express SafeKeyā merchant website while I'm not registered for this feature?
You will be prompted for registration for American Express SafeKeyā while transacting online on a merchant website.
If you hold an IndusInd Bank American Express Card, you would need to authenticate yourself by entering your Card number, Card expiry date, CSC (the 4 digit number printed on the face of the Credit Card), date of birth and then create your personal IBL e-Secure password. Thereafter, you can continue shopping on the merchant website.
Alternatively, you can complete the transaction using the One Time Password (OTP), which will be sent on your registered mobile number and email address.
Can I complete the transaction without registering for American Express SafeKeySM using only the One Time Password (OTP)?
Yes, you can complete the transaction using the OTP which will be sent on your registered mobile number and email address.
Can I use the same OTP for multiple transactions?
No, the One Time Password (OTP) can be used for a single transaction only.
What happens if I enter an incorrect OTP or American Express SafeKeySM password multiple times?
In case you enter an incorrect OTP or American Express SafeKeySM password three times consecutively or if the combination of incorrect OTP / American Express SafeKeySM password totals three attempts, your transaction will be declined and your credit card will be blocked for online transactions.
What happens if I enter an incorrect OTP or American Express SafeKeySM password multiple times?
In case you enter an incorrect OTP or American Express SafeKeySM password three times consecutively or if the combination of incorrect OTP / American Express SafeKeySM password totals three attempts, your transaction will be declined and your credit card will be blocked for online transactions.
You will be required to contact the helpline number 1860 267 7777 / +91-22-4220 7777 or email us at premium.care@indusind.com to unblock your credit card for online transactions.
What do I do in case of non-receipt of OTP?
The OTP will be sent to your registered mobile number and email address as soon as the online transaction request is received by the Bank from the merchantās website. However, due to network issues there could be a delay in receipt of the OTP. To factor this, the OTP is valid for 5 minutes. In the event that you do not receive the OTP in 5 minutes, there will be an option provided to re-generate another OTP which again would be valid for 5 minutes.
If I am using an Additional or Supplementary Card, will the OTP be sent to the Primary Card holderās registered mobile number and email address?
Yes, the OTP will be sent to the Primary cardholderās registered mobile number and email address.
Terms and Conditions for IndusInd e-Secure service
Please read the following Terms and Conditions carefully before using IBL e-Secure service. In this Agreement, "Issuer" refers to the Financial Institution that issued your credit card i.e. IndusInd Bank ; "we," "us," and "our" refer to Issuer and its suppliers of card processing and web-hosting services; and "you," "yourā, or "yours" refers to the Cardholder using IBL e-Secure service.