Indus Grandé Care Savings Account Program

What is Indus Grandé Care Savings Account Program?

Indus Grandé Care Savings Account Program is premium Banking Services for IndusInd Bank senior customers. This is specially crafted to deliver best-in-class banking experience and unmatched benefits with exquisite privileges. The program comes with a delightful blend of services and rewards which will deliver hassle-free banking.

What is the Eligibility Criteria of Indus Grandé Care Savings Account Program?

• Customer must be a Resident Indian, Individuals, Aged 55 years & Above

• Customers who have opened New Savings Account / Upgraded their Existing Savings Account to Grandé Care Savings Account basis below criteria

  Criteria	Value
  Average quarterly balance (AQB) required	₹ 5 Lakh
  Group AQB	₹ 5 Lakh
  Surrogate FD	₹ 25 Lakh

What is Senior Citizen VAS package?

Indus Grandé Care Savings Account Program Customer over & above the Banking benefits also gets additional Value Added Services as mentioned below:

• boAt Smartwatch for fitness & Activities  tracking

• Medibuddy vHealth Membership

• Emoha Eldercare Membership

How do I become eligible for Senior Citizen VAS Package?   

Customer would receive the MediBuddy vHealth Membership as Welcome offer within 90 days of opening the account or account upgrade. Customer will become eligible for the rest two VAS Services(boat Ultima Rise Smartwatch & Emoha Eldercare Membership) post completion of transactions as mentioned below, within 90 days post account opening date or account upgrade date to Indus Grandé Care Savings Account Program.

Eligibility Transactions for the above mentioned Value Added Services:-

• Debit Card Activation – Non cash debit transaction of any value, OR

• Mobile Banking Activation –Financial Debit Transaction, OR

• Net Banking Activation Financial Debit Transaction, OR

• UPI Transaction - Non cash debit transaction of any value

How will I receive the Senior Citizen VAS Package?

Subject to fulfillment of Eligibility Criteria’s (as mentioned above), boAt Smartwatch will be delivered to the customer’s registered communication address updated in the account.

For remaining two VAS, IndusInd Bank will send the voucher codes along with redemption link on Customer’s bank registered mobile no (through SMS) & Email id updated in customers account.

Since the nature & consumption for these VAS Services is through Digital Medium, in case customer has not updated correct Email ID & Mobile Number in his/her IndusInd bank account, he will not receive voucher codes to redeem the VAS services

Is Senior Citizen VAS Package available to Primary Account holder only or second/third holder as well?

Senior Citizen VAS Package can be availed by Customers aged 55 Years & above on both Primary & add on accounts (add on customer needs to be aged 55 years and above to get the VAS Package). 

However, Senior Citizen VAS Package can only be availed by primary account holder & not by second/third holder in case of joint accounts.

When Will I get these VAS Services?

• The MediBuddy vHealth Membership ID will be sent to the Customers Registered Email ID & Mobile Number (through SMS) by IndusInd Bank within 90 days of account opening / upgrade
  

• boAt Ultima Rise Smartwatch will be sent to the Customers Registered Communication Address with the bank by IndusInd Bank within 90 days of doing the required transactions as mentioned above.

• The Emoha Wellness Package Voucher Code will be sent to the customers Registered Email ID & Mobile Number (through SMS) by IndusInd Bank within 90 days of doing any of the required transactions as mentioned earlier.

How to avail /activate the MediBuddy VHealth Membership?

Customer will receive the Voucher Code for redeeming the MediBuddy vHealth Membership via Email & SMS on their registered Email ID & Mobile Number from IndusInd Bank along with a link to redeem the voucher, Customer will have to input the Voucher Code along with some details like name, mobile number, address, email id etc.

Post which Customer will receive the Virtual Kit (Voucher Codes for OPDs/Pharmacy Discounts, Virtual Health Card) within 2 Working Days on their App & Email & the Physical Kit will be sent to customer within 10 Working Days on their address.

How to avail /activate the Emoha Wellness Care Package?

Customer post becoming eligible as per the criteria mentioned will receive the Voucher Code for redeeming the Emoha Membership via Email & SMS on their registered Email ID & Mobile Number from IndusInd Bank along with a link to redeem the voucher, Customer will have to input the Voucher Code along with some details like name, mobile number, address, email id etc.

Post which Customer will receive a communication related to the plans and benefits within 2 working days.

When I will receive the Boat Smartwatch?

Customer post becoming eligible as per the criteria mentioned will receive the watch through courier within 90 days at the customers communication address registered with the Bank.

Will I get the Smartwatch at any other Address other than my Communication Address with the Bank?

The boAt Smartwatch will be sent to the customer on their Communication address as registered with the Bank. If the Customer is not residing at the registered address, the watch will be returned to the bank.

I am not residing at the communication updated in my account, how do I get the boAt Smartwatch?

Customer will have to visit their nearest IndusInd Bank Branch & get the Communication Address updated in the account. Post address update, watch will be dispatched to the same address.

I have not received my boAt Smartwatch or Voucher Code for MediBuddy vHealth or Emoha Wellness package Membership what should I do?

Customer can reach the below IndusInd Bank Contact Details in case of any query/complaint regarding the VAS Services.

IndusInd Bank Customer Care Number – +91 22 4220 7777 / 1860 267 7777
IndusInd Customer Care Email ID – reachus@indusind.com

I have an issue specific to my IndusInd Bank account. How to reach out to customer support?

Customer can reach the below IndusInd Bank Contact Details in case of any query/complaint regarding the VAS Services.

IndusInd Customer Care Number – +91 22 4220 7777 / 1860 267 7777
IndusInd Customer Care Email ID – reachus@indusind.com

What are the charges associated with my Indus Grande Care Savings Account?

Please click here to refer Schedule of charges to know charges of your Savings Account. 

What is the process of claiming boAt Smartwatch Warranty?

Customer can register for the warrant using following steps:

• Warranty Claim Portal
  The Claimant shall initiate the warranty claim process by visiting the Warranty Claim Portal on the boAt’s support page, accessible at the following URL: https://warranty.boat-lifestyle.com/service-center.

• Selection of Purchase Platform:
  During the Complaint Registration process on the boAt’s website, the Claimant shall select "Corporate Gift" as the purchase platform from the options provided on the complaint registration form.

• Specification of Corporate Name:
  The Claimant shall further specify the corporate name associated with the purchase by selecting "IndusInd" from the list of corporate names provided.

• Entry of Serial Number:
  The Claimant shall input the accurate serial number of the Product for which the warranty claim is being made and submit all required details as part of the warranty claim process.

• Verification and Confirmation:
  Upon successful submission of the warranty claim, the Claimant will receive confirmation via email and WhatsApp, indicating the status of the claim along with any further instructions. The confirmation will serve as an acknowledgment of the receipt of the warranty claim.

• Modification:
  The Company (boat) reserves the right to modify or amend this policy at its sole discretion. Any changes shall be effective upon posting on Company's official website.
  By engaging in the warranty claim process, the Claimant acknowledges that they have read, understood, and agreed to the terms outlined in this Warranty Claim Process Policy.

• Contact Information:
  For any queries or assistance related to the warranty claim process, the Claimant may contact Company's dedicated support email ID at corporatesupport@imaginemarketingindia.com and alternatively reach out to our customer support helpline - +9122-69181920

  Note – The service will be provided only through the door-to-door medium for corporate cases.

My Medibuddy vHealth membership ID is not working. What can I do now?

For any issue or Complaint regarding your MediBuddy vHealth Membership you can write to customerservice@medibuddy.in or Call +91-9513881515

I have an issue with Wellness package by Emoha. Where do I raise a  request?

For any issue or Complaint regarding your Emoha Eldercare Membership you can write to feedback@emoha.com or Call +91-8048811647

What are the features and benefits of Medibuddy and Emoha ElderCare Package?

Please visit our website to go through the details of the Program and VAS package. You may also visit our partners’ website for more details.
Click here for Medibuddy vHealth
Click here for Emoha Wellness