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Features

The IndusInd Bank Platinum Credit Card offers you an exclusive lifestyle you richly deserve! Allow us to serve you with world class privileges on your travel, dining and shopping experiences. Handpicked to offer convenience, these super luxury brands are aimed at creating an experience of a lifetime, and are available to you at your convenience.

Please click here to view the safety tips on your credit card.

Platinum Welcome

We extend our heartiest welcome to you to experience a quality of life that is as priceless as platinum itself! Indulge in the very best of our lifestyle offerings.

EazyDiner:

Book Your Favorite Restaurants on a Tap & Get Great Deals & Discounts. EazyDiner is your one-stop-shop for instant table bookings & a convenient dining experience.

Founded in 2014, EazyDiner is India’s first online restaurant reservation platform curated by Vir Sanghvi and others with past experience in the hospitality industry. It provides short concise reviews, finds restaurants and bars, and makes online reservations within 30 seconds.

EazyDiner offers table reservation in top 2000 restaurants across 9 Indian cities with a guaranteed meal offer.

Steps to Redeem the EazyDiner Gift Voucher

  • To utilize the voucher, cardholder will first need to download the EazyDiner app or visit EazyDiner website.
  • Cardholder will then be registered with his mobile number. (Or Login if user already has the EazyDiner account)
  • Once registered, cardholder will need to visit the IndusInd partner experiences page and will be prompted to enter the voucher code.
  • Cardholder will be able to see the voucher amount that has been transferred in the Gift Card section of cardholder’s profile page on EazyDiner.
  • To redeem the amount, cardholder visits the pre-paid meals section under the Home page, selects a restaurant of his choice, select pre-paid meal option.
  • Once the selection is completed, cardholder will be asked to pay with payment options as Gift Card.
  • Cardholder needs to use Gift Card option for payment. In case there is a balance leftover post making this payment; the same will remain in the Gift Card. This balance can be used again for any further bookings.

Please click here for terms and conditions.

MakeMyTrip E-Gift Card

A dream vacation – a chance to create everlasting memories – can be a perfect gift to delight your near and dear ones. Exclusive to your personal and corporate worlds, the MakeMyTrip E-Gift Card offers holiday gift vouchers to cater to your exquisite choices. Choose from a range of denominations available with us.

Please contact our phonebanking division or our sales representatives for further details.
Steps to redeem your MakeMyTrip E-Gift Card:

  • Select the hotel of your choice, fill up the required details and proceed till the payment page.
  • On the website, click on ‘Gift Card’ as your payment mode. Android and iOS users too can select ‘Gift Card’ as the payment option.
  • Enter your 16-digit Gift Card number and 6-digit PIN.
  • Click on ‘Make Payment’. Pay any remaining balance amount using other payment modes listed.

Note : Gift Cards are not redeemable offline.

Please click here for terms and conditions.

Vouchagram

A new revolution in the gifting and redemption space, Vouchagram is a fast and fun way to send gifts to your loved ones. Try it to see how the process of gifting is as rewarding as receiving a gift, with all additional overheads out of the way! Use Vouchagrams to shop for gifts at premium brand stores.

ALDO

Specialising in high-quality fashion footwear and accessories, Aldo aims to provide the ultimate in shopping experience. Aldo reflects its core values of integrity, love and respect in all its designs. Choose Aldo to experience that WOW factor!

Click here for a list of outlets in your city

Click here for terms and conditions

WILLIAM PENN

William Penn is the ultimate, unrivalled destination chain store for premium pens and stationery. It is actively expanding its product portfolio to include innovative accessories and corporate gifts. The company has exclusive tie-ups with many eminent international brands such as Sheaffer, Hugo Boss, Zippo, Moleskine etc. Lapis Bard and Pennline are Willam Penn’s own line of high quality pens and accessories.

Click here for a list of outlets in your city

Click here for terms and conditions

ARMANI

The name Armani is legendary and exudes ultra-sophistication. Mega luxury brand A|X Armani Exchange was launched in 1991; it was the outcome of Giorgio Armani’s pioneering efforts to target the uncompromising new generation of high-end fashion consumers. Synonymous with class, this iconic global fashion brand presents the finest in Italian clothing, shoes and accessories.

Click here for a list of outlets in your city

Click here for terms and conditions

TITAN

Titan Company Ltd. is a leading designer brand in the manufacture of chic urban watches, jewellery and accessories. A favourite among the cosmopolitan set, Titan allows trendy expressions and fashion statements. The luxury product line extends to sunglasses, wallets, bags, belts, fragrances and helmets available in 32 countries around the world. Titan has a whopping number of 550 outlets spread across India.

Click here for a list of outlets in your city

Click here for terms and conditions

PANTALOONS

Pantaloons Fashion & Retail Limited, an Indian premium clothing retail chain, has 130 fashion stores in 40 cities and towns spread all over India. Pantaloons brings together fashionable and ethnic brands like Ajile, Chalk, Akkriti, Trishaa, Rangmanch, Candies, Honey, Annabelle, Richard Parker, SF Jeans, Bare Denim, Bare Leisure, JM Sports etc. under one roof. The sheer variety each store provides might just sweep you off your feet!

Click here for a list of outlets in your city

Click here for terms and conditions

HIDESIGN

Hidesign, a leading brand in the leather landscape, is famous for its exquisitely handcrafted, all natural, eco-friendly luxury leather goods and fashion accessories.
Hidesign is a premium leather brand. Its products include stunning handcrafted leather bags, sunglasses, wallets, shoes, accessories and other lifestyle products.

Click here for a list of outlets in your city

Click here for terms and conditions

WOODLAND

With a brand vision to ‘empower explorers everywhere’, Woodland positions itself as a rugged, outdoor shoe brand preferred by adventure enthusiasts. Though made for rough terrain, the brand breathes a sense of tough elegance with its classic style. Woodland offers an extensive line of footwear, particularly shoes and boots, performance apparel and outdoor gear.

Click here for a list of outlets in your city

Click here for terms and conditions

United Colors of Benetton

United Colors of Benetton is today a top-ranking brand in India with more than 106 stores spread across 45 cities. The retail network includes company-owned and franchised stores. Many of these are mega stores more than 4500 sq ft in area, and aimed at increased and better focus on apparel for men, women and kids.

Click here for a list of outlets in your city

Click here for terms and conditions

Please contact the store manager for any unresolved issues. Write in to help@mygyftr.com or call 0 851000 4444 for immediate assistance.

Yatra

Yatra.com is an immensely popular online travel company in India committed to the mission of ‘creating happy travellers’. Through their website (www.yatra.com), mobile app and other associated platforms, leisure and business travellers can explore, research, compare prices and book a wide range of services catering to their travel needs.

Click here for terms and conditions

  • Welcome gift is subject to the customer complying with the conditions mentioned below.
  • The cardholder shall be eligible for the welcome gift upon payment of joining fees or settlement of payment against joining fees.
  • The card holder will be sent an SMS from IndusInd Bank once they are eligible for a welcome gift, within 10 working days of fee payment.
  • The card holder will then need to request for the dispatch of the welcome gift within 30 days of receiving the SMS by contacting the bank’s helpline number at 1860 0267 7777 or write to priority.care@indusind.com.
  • Please note that any welcome gift dispatch request received after the stipulated time period of 30 days will not be considered.
  • On receipt of request from the cardholder, an SMS explaining the process to redeem the E-Gift Voucher will be sent to the cardholder’s registered mobile number within 15 working days.

SATYA PAUL

The name Satya Paul is almost venerated by its niche, often well-heeled clientele. This is where glamour meets grace. Satya Paul has established itself over time with a range of designs ranging from simple to elegant to jaw-dropping. Adding to the allure of the brand is finesse in fabric and a variety of accessories for both men and women. It has grown into a successful global fashion brand that stands tall among high-end international brands, winning wide acceptability.

Please note : The above welcome gifts are available at select fee points only. Please contact the phonebanking or sales representative for applicable charges

Store list for redemption of Satya Paul vouchers

Click here for terms and conditions

JET AIRWAYS

Fly high to the most fantastic of destinations on the planet with Jet Airways promotion codes that will entitle you to a one-way journey of your choice. The promotion codes will enable you to avail of 100% discount on base fare and airline fuel charge. All applicable taxes and other charges will need to borne by the customer using the IndusInd Bank Platinum Credit Card.

These codes will be sent to the email ID and mobile number registered with us.
Travel and booking schedules have to be within the expiry date of the promo codes.

Click here for terms and conditions

Platinum Quick Redeem Service

Quick Redeem Service

We cherish our customers and it is our constant endeavour to delight them. We have immense pleasure in introducing the Quick Redeem Service. All you need to do is transact with your IndusInd Platinum Credit card and request for quick redemption. This service makes available your earned reward points per transaction, which you can redeem instantly. The need to wait till your reward points add up is now completely eliminated!

Quick Rewards Redemption Process

  • After completion of transaction with your IndusInd Bank Platinum Credit Card, you will receive a transaction confirmation message.
  • Following the transaction message, you will receive a Quick Redemption Service message informing you of the number of reward points earned by that particular transaction.
  • SMS the keyword ‘Instant’followed by the number of points mentioned in the previous message and forward to 5676757.
  • Your request will be processed by us in three working days!

For example, given below are the details for a transaction of INR 1,00,000 with your IndusInd Bank Credit Card:

Transaction Value (INR) Reward Points Earned @ 1 % Merchant Name
1,00,000 1,000 Shoppers Stop

You will receive an SMS confirming 1,000 reward points earned through this transaction. The communication will be as follows:
Dear Customer, you have earned 1000 reward points on your IndusInd Bank Credit Card for a txn of Rs 100000 at ‘Shoppers Stop’ on 27/01/12. To redeem the points as Cash Credit, SMS Instant 1000 to 5676757 from your registered mobile no.

For quick redemption, simply type instant <space> 1000 and send it to 5676757.

We will process your request in three working days!

Click here for terms and conditions

Platinum Golf

Tee off in style at some of the most stunning golf clubs in India courtesy IndusInd Bank*.
As an IndusInd cardholder, enjoy complimentary golf games and lessons** especially hosted for you at leading golf clubs in Ahmedabad, Bengaluru, Chennai, Delhi NCR, Hyderabad, Mumbai and Pune.

For a complete list of premium golf courses available to you and to book your complimentary round, call the IndusInd Bank Concierge right away.
*Golf Privileges are brought to you by IndusInd Bank in conjunction with Apexlynx.
**Offer subject to applicable detailed terms and conditions.

Please click here for details and terms and conditions.

For a list of clubs for complimentary green fees and golf lessons, please click here.

Platinum Life

We believe that entertainment becomes all the more fun and exciting when you take someone special with you. That’s why IndusInd Bank, in association with BookMyShow and Sathyam Cinemas, brings you the option to buy one movie ticket and get another absolutely free. Relax, sit back and enjoy the show!

BookMyShow Offer

  • Buy one movie ticket and get the other one absolutely free*.
  • The cardholder can avail up to two free movie tickets in a month.
  • Offer valid in all theatres registered with BookMyShow across all major cities.
  • Please log onto www.bookmyshow.com to book your tickets today.

*The price of the free ticket is capped at INR 200. In case the price of the ticket is more than INR 200, the cardholder will receive a discount of INR 200 and the remaining amount will have to be paid using the IndusInd Bank Credit Card.

Click here for terms and conditions

Sathyam Cinemas

  • Buy one movie ticket and get the other one absolutely free*.
  • Customers can avail of up to four free tickets in a month.
  • Offer valid in Chennai only.
  • Please log on to www.spicinemas.in/cinemas/sathyam to book your tickets today.

Click here for terms and conditions

Offer valid till 31st March 2019. Hurry!

Platinum Travel

Priority Pass Program

You are a successful individual, forever on the go! Maximise your satisfaction while travelling by allowing us to serve you. Whether within the country or abroad, travel can often involve an endless wait to catch connecting flights and this can rob the joy of travelling.

This is where we step in. At IndusInd Bank, we make sure you travel in utmost comfort with more than adequate rest in luxurious surroundings, making travel an incredibly pleasurable experience for you.
Avail of the numerous travel offers waiting especially for you. Take pleasure in gaining access to 600+ lounges across the globe with a complimentary Priority Pass.

Value Offering

Annual Membership Priority Pass cost Annual Benefit
Priority Pass Membership USD 99 x 2 USD 198 (approx. INR 9900 per annum)

Travel Plus Program

IndusInd Bank understands your travel needs and brings to you a set of unique travel assist programs – Travel Plus.
You already have access to over 600 VIP airport lounges around the world as part of the Priority Pass program. With the Travel Plus program you also enjoy special waivers on lounge usage charges outside India.

Value Offering

Program Travel Insurance Lounge Usage Enrolment Fees Annual Saving
Travel Plus Yes Maximum of 8 lounge visits per year of value USD 27 INR 5,000 per annum w.e.f. 15th Oct 2013 INR 12,960 approximately

Travel Insurance Cover Details
Travel insurance is a priority document for all your trips. IndusInd Bank has tied up with ICICI Lombard General Insurance Company Limited (‘Insurance Company’) as a group manager to provide cardholders with the following insurance cover under its program:

Insurance Cover Sum Assured (up to)
Lost baggage INR 1,00,000
Delayed baggage INR 25,000
Loss of passport INR 50,000
Lost ticket INR 25,000
Missed connection INR 25,000

Click here for terms and conditions

Platinum Concierge

Our Platinum Concierge service brings you a team of professionals who are ready round the clock to assist you with hotel reservations, flight bookings and other lifestyle requirements. This is a complimentary service and is accessible from anywhere in the world. All you have to do is call and ask for assistance, sit back and relax. We take care of the rest.

Concierge offers you the following services:

Pre-trip Assistance
Bid goodbye to pre-trip anxieties and frayed nerves. Collect all the information you need from the concierge before you leave. Prepare yourself well in advance with information such as the weather, important landmarks, modes of transport etc.

Hotel Reservation
Let the concierge handle your reservations. We shall make all the arrangements in the finest hotels across the world to ensure you have a pleasurable and comfortable stay.

Flight Booking
The concierge will make all the necessary flight arrangements to help you get to your desired destination.

Sports and Entertainment Booking
If you are interested in watching a sporting event, the concierge is at your service to ensure you do not ever miss out on your favourite event!

Exclusive Booking
Interested in attending special events like workshops or talks by eminent personalities? The concierge will provide you with all the information you need and even make reservations on your behalf (whenever possible).

Flowers and Gifts
Need help arranging for a special gift or want to send flowers to that special someone? We’ve got you covered. Leave it to the concierge without a worry. Now, you can have gifts delivered to anyone, anywhere in the world. Be it Swiss watches or French wine, the concierge will ensure that it is delivered to your loved ones.

To avail of these services, please call our Concierge Desk at 1860 267 7777.

Platinum Freedom

Avail freedom from surcharge on petrol at petrol pumps across India. Enjoy a waiver* of 1% on fuel surcharge at any petrol pump within India.

Value Offering

Petrol Surcharge Waiver Monthly Savings Annual Savings
Monthly fuel usage @ INR 8000 INR 80 INR 960

The information given in the value offering is based on certain assumptions and is for illustration purposes only. Actual savings will depend on the usage pattern of the individual cardholder.

Click here for terms and conditions

Platinum Auto Assist

It’s said the journey is as important as the destination. And we make sure that nothing robs you of this priceless experience.

Planning a road trip? There could be many things that could go wrong and interrupt your journey. But not when you have IndusInd Bank assistance. Whether it’s a flat tyre, a vehicle breakdown, or any other emergency, Auto Assist is at your service. With your IndusInd Bank Platinum Card, you can now call for help round the clock, all through the year.

Roadside Repair Service
In the event that your vehicle breaks down on the road due to any Mechanical/Electrical fault, Auto Assist will arrange for a mechanic to repair your vehicle at the location.

Emergency Fuel Supply
Are you stranded because your vehicle ran out of fuel? Auto Assist shall arrange to deliver fuel (up to 5 litres) to your location to help you get to the nearest petrol station.

Flat Tyre Service
In case of a flat tyre, Auto Assist shall arrange for a mechanic to repair or replace it for you.

Lost Keys
Did you leave your car keys behind in the car? Or did you lose them? Relax. Auto Assist can arrange for a locksmith to come and either make you a new car key or open your car door for you.

Battery Service
In case your car battery dies on you, Auto Assist can arrange for a service provider to arrive on the spot and fix the battery.

Emergency Towing Assistance
In case of a breakdown where the car needs to be towed, Auto Assist shall arrange for a towing service to tow the car to a garage for necessary repairs.

Accident Management and Medical Assistance
In the unfortunate event of an accident or emergency, the Auto Assist will help you by coordinating necessary activities, including emergency message transmission, arranging for emergency medical assistance and towing of vehicles.

Auto Assist services are available in Mumbai, Delhi, Bangalore, Pune, Chennai and Kolkata.
Travel safe and stay free from worry wherever you go!

For further details please call the Concierge Desk at 1860 267 7777.

*Click here for terms and conditions of the applicable insurance policy.

Platinum Assurance

Total Protect

Has your card fallen into wrong hands? Attempted fraudulent usage of your card can no more pose a threat! Total Protect is a first-of-its-kind program that covers you for a sum up to the credit limit on your credit card and is available on add-on cards as well. With us, you can be completely worry-free about any fraudulent transactions performed using your card.

Total Protect covers you for the following:

  • Unauthorised transactions in case of loss/theft of card: We provide an insurance cover up to 48 hours prior to you reporting the loss of your card to IndusInd Bank.
  • Counterfeit fraud: It is possible that your card or card details are stolen and used unscrupulously by producing counterfeit plastic. We offer you insurance to protect yourself against such incidents.

*Click here for terms and conditions of the applicable insurance policy.

Air Accident Coverage

With the IndusInd Bank Platinum Credit Card, you also get a complimentary personal air accident insurance cover of up to INR 25 lakh.

It’s time to leave your worries behind. With IndusInd Bank Credit Card Services having your back, you can live your life in cruise-control mode. So sit back and enjoy the ride!

*Click here for terms and conditions of the applicable insurance policy.

Rewards

Avail of a plethora of exclusive benefits from the Rewards Program on your IndusInd Bank Platinum Credit Card! Specially designed to suit your lifestyle, it enables you to enjoy the power and freedom of maximum flexibility, access without restrictions and limitations imposed by other programs.

Earning of Reward Points:

It’s in your hands, so take charge! Watch your reward points multiply by using your IndusInd Bank Platinum Credit Card for business or pleasure wherever and whenever you choose!
For every INR 150 spent on your IndusInd Bank Platinum Credit Card, you get 1.5 Reward Points.

#Please note effective from 1st April 2018, fuel transactions will not accrue reward points on your IndusInd Bank Credit Card.

Rewards Redemption

We deeply value your need for choice and have tailored our redemption options to offer maximum benefit:

IndusMoments Click here for terms and conditions
Oberoi Hotels & Resorts stay vouchers Click here for terms and conditions
Genesis Luxury Vouchers Click here for terms and conditions
Airline Miles on partner airlines Click here for terms and conditions
Cash Credit Click here for terms and conditions

Click here for generic terms and conditions and steps to redeem your reward points against any of the Redemption options.

Platinum Credit Card Privileges

Platinum Credit Card Privileges are designed with passion and commitment to serve you only the very best. Take a look at what’s on offer.

Annual Estimation
Platinum Privileges Savings on Market Value
Priority Pass Membership for you and your partner USD 99 x 2 = INR 13,266
Complimentary golf session once a quarter at any of the select prestigious clubs (assuming INR 2250 green fees per 18-hole round) INR 9,000
Golf lessons and hole-in-one insurance INR 23,000
Movie tickets at theatres twice a month (2 x 200 x 12) INR 4,800
Savings on fuel surcharge## INR 2,400
Annual value of Reward Points on an average spend of INR 30,000 per month (300 points per month) INR 3,060
Total Savings INR 55,526
*The above illustration is based on a hypothetical estimate of expenses.

Reviews

The Quick Redeem Service is Really Quick!

IndusInd's quick redeem service for points earned through transactions made with the Platinum Credit card is a huge bonus. To get this service, all I needed to do was send a message through my phone and that was it.

Reviewer: Shivam Sood, Agra, April 23, 2017

Rating

 
 
 
 
 
Getting IndusInd's credit card - Best for a Movie Buff

As a movie buff applying for IndusInd's Platnium Credit Card was the best decision ever because I get up to 4 free movie tickets every month at Sathyam cinemas!

Reviewer: Priya Srinivasan, Chennai, April 23, 2017

Rating

 
 
 
 
 
Great Privileges

With IndusInd's Accor Plus Program, I was able to earn huge points for a stay at Accor hotel. Took me a while to earn the points but seems worth it.

Reviewer: Pallavi Kaushik, Indore, April 22, 2017

Rating

 
 
 
 
 
Free Stay at Hotel

The Stay Plus benefit on IndusInd's Platinum Credit Card gives me a free stay every year at Accor Hotels! Can't think of any other bank offering comparable services.

Reviewer: Namra Sultan, Hyderabad, April 20, 2017

Rating

 
 
 
 
 
Dining Benefits

IndusInd's Platinum Credit Card offers AMAZING dining benefits. I have availed up to 50% off while dining at a number of restaurants and not just those located in India!

Reviewer: Neha Maheshwari, Bangalore, April 20, 2017

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  • SAVINGS RATES

  • Daily balance upto Rs.10 Lakhs 4 %
  • Daily balance above Rs.10 Lakhs and upto Rs.1 Crore 5 %
  • Daily balance above Rs.1 Crore and upto Rs 10 Cr 5.5 %
  • Daily balance above Rs.10 Crore 6 %
  • DEPOSIT RATES

  • 1 year to 1 year 2 months 8 %
  • Indus Tax Saver Scheme - 5 years (upto Rs 1.5 lacs) 7.5 %
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Terms & Conditions: Jet Airways Bookings

  • Eligible card holders shall be sent an SMS on their registered mobile number and email on their email address informing them of a unique promotion code ("Code") within (fifteen) 15 days of payment of fees of the ("Card"). Such Eligible card holder/s would need to use this Code on Jet Airways (India) Limited ("Jet Airways")' website www.jetairways.com to book a one-way ticket for Domestic on economy segment ("Ticket").
  • Eligible card holders shall be sent the requisite number of Codes as per the fee plan selected by them on their registered mobile number and email address. It shall be the responsibility of the card holder/s to ensure that the mobile number and email address available with the bank is in use and is accessed only by the eligible card holder. IndusInd Bank Limited ("Bank") shall not be liable or responsible for any malfunction, inactivity or misuse of the mobile phone or number which results in inability of the eligible card holder to use / view the code.
  • Economy Class tickets shall belong to select classes (V) of inventory on Jet Airways and Jet Konnect and (R&I) inventory on Jet Airways Codeshare Flights operated on Jet Lite (India) Limited (Jet Lite Flights).
  • (V) Class Inventory is not available on certain sectors. These sectors are subject to change at the discretion of Jet Airways.
  • Each Code is valid for booking for (six) 6 months from the date of issue on a domestic sector serviced by non stop direct flights of Jet Airways, Jet Konnect and Jet Airways Codeshare Flights operated on Jet Lite Flights ; save and except on such sectors which are expressed herein to be not covered by the ("Offer").
  • Bank shall pay only the base fare of the Ticket and the Eligible card holder shall be liable to pay all other charges including but not limited to all applicable taxes, fees, airlines charges, surcharge, etc. All such charge shall be paid directly by the eligible card holder to Jet Airways at the time of booking by using their respective Card.
  • Bookings to be made at least (seven) 7 days prior to the desired date of travel.
  • Tickets shall be subject to availability.
  • Corporate benefits of Jet Privilege benefits shall not accrue on such tickets.
  • The base fare of the tickets would be non-refundable. In case of cancellations, taxes shall be refunded to the eligible card holders and Jet Airways shall be solely responsible for all such tax refunds to the eligible card holders.
  • This promotion may not be combined with or applied to other certificates, vouchers, awards, promotions, special offers including but not limited to upgrades from Jet Airways. The promotion is not valid on government fares, tour / travel packages, group / convention / company meeting fares, bereavement, other companion fares, senior citizen discounts, corporate agreements, student fares, child fares, travel industry discounts or any other unpublished discounts.
  • Bank does not underwrite or warrant the services performed by Jet Airways and shall not have any liability for any defect, deficiency, delay, unavailability or imperfection in such goods / services of for any loss or damage that may be suffered, to a card holder directly or indirectly by use or non-use of the products / services provided by Jet Airways.
  • All standard terms and conditions of Jet Airways with respect to bookings, cancellation and air travel including but not limited to baggage charges etc., will apply to these tickets also.
  • Bank's responsibility in the present offer is limited to communicating the Code to the eligible card holders on their listed mobile numbers and email address. The card holder hereby agrees that Jet Airways is solely responsible for the acts and omission relating to the tickets including but not limited to, availability of tickets in accordance with the preferences of the card holders, offering free base fare on "V" class Tickets being booked by eligible card holders quality of service in respect of Tickets and air travel, etc.
  • Any dispute / complaint regarding the present offer must be addressed by the card holder in writing within (ten) 10 Business days from the date of the event to Jet Airways directly and bank shall not entertain any communication in this regard including any claims with respect to eligibility under the present offer as more particularly defined herein above..
  • Bank reserves the right to change / modify / withdraw / suspend / cancel this offer or any features relating to this offer including the eligibility criteria, dates of offer, etc, at any time without prior notice to any card holder.
  • Rescheduling of tickets booked using the Codes is not permitted.
  • Bank and Jet Airways will maintain secrecy and confidentiality of their respective Intellectual Property Rights.
  • Travel date and booking date have to be within the expiry date of the promo codes
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Platinum Rewards Program

How to redeem
All you need to do to redeem your reward points against any of the Reward Redemption option is to call our phone banking number on 1860 267 7777 and place a request stating your choice.

Terms and Conditions:

  • For every INR100 spent on the Platinum Card, IndusInd Bank shall award 1.5 Reward Points (‘Reward Points”).
  • The value of the Reward Points for the purpose of redemption is as under
Reward Points Redemption Option
30000 1 Oberoi Hotels and Resorts Stay Vouchers
27000 Mont Blanc Vouchers Worth INR 25000
3500 1 One Way Jet Economy Class Ticket on V class inventory
100 100 Miles on partner airlines
1 0.85 INR Of cash value
  • IndusInd Bank reserves the right to change the rate of conversion of Reward Points to airline miles or cash credit or towards any other redemption option at any time without prior notice. However, this change will be restricted to incremental points and there will be no impact on already converted Reward Points.
  • IndusInd Bank does not underwrite or warrant the services against which the reward points are redeemed including but not limited to any activities concerning air travel services and redemption of airline miles provided by airline partners and shall not have any liability for any loss, damage, defect, deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a IndusInd Bank Credit card holder (“card holders”) directly or indirectly by use or non-use of the services provided by the airline or any other service provider. Any disputes regarding delivery, service, quality or performance of products/services under the offer must be addressed in writing by the card holder directly to the airline or the service provider.
  • With effect from 1st June 2013, the maximum number of reward points that can be redeemed in one statement cycle is 10,000 reward points for IndusInd Bank Platinum Credit Card for Cash Credit option.
  • Terms and Conditions of the respective airlines and service providers will apply.
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Terms and Conditions

  • The IndusInd Bank "Quick Redeem Service" is a new feature on the IndusInd Bank Signature Credit Card and IndusInd Bank Platinum Credit Card.
  • The feature is available only for IndusInd Bank Signature Credit Card and IndusInd Bank Platinum Credit Card i.e. it does not include the Co-Brand, Platinum Select, Gold and Classic Credit Cards.
  • Customers will receive a SMS for eligible transactions. Eligibility of transactions will be determined at the sole discretion of the Bank and may differ from time to time.
  • Customer can only request quick redemption of reward points for the transaction only where he gets an SMS informing him of the reward points accrued.
  • Redemption will be processed only if the customer replies with the correct reward points as mentioned in the SMS.
  • For any additional redemption customer needs to get in touch with our contact Centre
  • Customer cannot request for higher/Lower redemption of reward points basis available reward points in his card account.
  • Only request made through registered mobile number will be processed.
  • Reward points can only be redeemed against Cash Credit through this feature.
  • This is not a cash back offer.
  • The reward point redeemed and reward point balance will reflect on monthly statement.
  • Cash credit will reflect within 3 working days of receipt of request for redemption subject to availability of points.
  • If the first card of the customer is a Gold/Co-brand/Platinum Select card then redemption will be processed on second card i.e. Signature Card or Platinum Card as Gold /Co-brand/Plat Select will not receive the SMS.
  • In case of multiple transactions (on the same day), the response for redemption should be sent against each transaction. The redemption will not be processed if consolidated response for all transactions (on the same day) is sent.
  • In case of multiple transactions (of same value), the redemption would be processed for the oldest transaction if only one response is received.
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Termsand Conditions:

  • The IndusInd Bank golf program is not to be regarded as a golf club membership.
  • Acceptance of all bookings/changes to tee times will be at the discretion of the golf clubs and subject to availability.
  • Card holders are to make all enquiries and bookings through IndusInd Bank concierge. Card holders will not be granted access rights to the golf clubs without booking through IndusInd Bank concierge. Golf clubs will not entertain any correspondence / enquiries and /or attempts for bookings directly from the card holders.
  • IndusInd Bank reserves the right to change / replace the golf clubs at which golf benefits are being offered without notice.
  • Golf Rates quoted may not be inclusive of taxes and are subject to change without notice.
  • The IndusInd Bank golf program is valid for golf course access only. card holders and / or their guests will not have access to the other facilities at the golf clubs.
  • Card holders and their guests must follow all local club / driving range rules including limits of access to use club facilities as applicable to Green Fee players.
  • The IndusInd Bank golf program cannot be used by card holders or their guests in conjunction with any other promotional golf program
  • To the fullest extent permissible by law, each participating card holder releases IndusInd Bank and Apexlynx from any claim, loss, damage, cost or expense (including any claim for legal expenses) sustained or incurred by him/her in connection with their participation in the program.
  • IndusInd Bank & Apexlynx do not underwrite or warrant the services performed by the golf courses and shall not have any liability for any deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a customer directly or indirectly by use or non-use of the services provided by the golf club.
  • All payments for guests must be made upon booking and charged to the IndusInd Bank Platinum credit card.
  • Card holders and their guests will still need to pay for range balls, fore - caddy fee, caddy fee, insurance and hire of equipment directly at the club, where applicable.
  • There will be an administration fee of INR300 plus applicable taxes for any changes made after confirmation of booking. Changes can be made subject to availability.

Access to Golf Clubs in India

  • Under the IndusInd Bank Golf Program, primary InduInd Bank Platinum Credit card holders (“card holders”) may enjoy complimentary to select golf clubs in India on weekdays and weekends. Add-on card holders are treated as guests.
  • The Golf and other benefits offered to the CH are exclusive and are non-transferable
  • Minimum Player Conditions: Weekdays - minimum of 2 balls per flight: Weekends / Holidays - minimum of 3 balls per flight. It will be the exclusive responsibility of the card holder to fulfill the minimum flight conditions in respect of each booking request and IndusInd Bank and or Apexlynx will not be responsible to help the CH make up the minimum flight condition numbers
  • Card holders may bring guest(s) subject to a maximum of three guests per booking, which is subject to availability. Guests shall pay applicable rates which card holder must charge to his/her Card.
  • Green Fee Access to golf clubs may be availed of by any CH subject to a maximum of 4 (FOUR) times in each Calendar month and cannot be carried forward to any other month if not utilised
  • The number of slots available for complimentary golf sessions is limited and is available on a first come first serve basis.
  • Weekday bookings requests must be made at least 2 (TWO) working days in advance and weekend / holiday bookings requests must be made at least 4 (FOUR) working days in advance by the card holder.
  • A card holder shall be permitted to book a maximum of 14 days in advance and can hold only one booking at a time.
  • All other fees are to be borne by the card holder(s) and his/her guest(s).
  • Golfers must have at least a valid handicap. However in clubs where handicap is not compulsory on weekdays, CH may be provided assistance for the booking at the golf course on a best effort basis.
  • There will be no rain check .i.e. no carry forward of round due to any inclement weather or for any other neither reason nor refund of guest charges or any other charges paid.
  • Weekend rates apply for golf games booked on a Saturday / Sunday / restricted holiday / public holiday as applicable.
  • Card holders may be allowed to play in the same flight with a Club Member / other Green Fee paying guests subject to fulfillment of the minimum flight conditions and the Club Member/ other Green Fee paying guest having already made the booking prior to the Card holders' request. In such cases, card holders will not be entitled to take guests.
  • A club member cannot make a booking directly at the club and transfer the confirmed tee-time over to the card holder.
  • All payments for guests must be made upon booking and charged to the IndusInd Bank Platinum Credit Card. All cancellation/ administration charges will be charged to the IndusInd Bank Platinum Credit Card. This would require the principal card holders to provide all mandatory information about their credit card to affect the charge as stipulated by IndusInd Bank /Concierge.
  • Cancellation Policy - Weekday
    • Cancellation must be made 1working day in advance prior to tee-off date.
    • The card holder will not beallowed to book tee time on the IndusInd Bank Golf Program for that monthand the next Calendar month or any part thereof in the case ofcancellations made less than 1 full working day before tee-off date or inthe cases of no show or late arrivals.
  • Cancellation Policy - Weekend
    • Cancellation must be made 1working day in advance prior to tee-off date.
    • The card holder will not beallowed to book tee time on the IndusInd Bank Golf Program for that monthand the next Calendar month or any part thereof in the case ofcancellations made less than 1 full working day before tee-off date or inthe cases of no show or late arrivals.

Complimentary Golf Lessons in India

  • Card holders may enjoy complimentary golf coaching lessons at select driving ranges in India on weekdays and weekends / holidays.
  • Card holders may bring guests who will be charged applicable walk-in rates.
  • A card holder may hold only one booking at a time.
  • Bookings may be made no more than 14 days in advance and not less than 3 (THREE) working days in advance and shall be subject to availability of coach /driving range.
  • All payments for the lesson and the green fee must be made on the IndusInd Bank Platinum credit card. This would require the principal card holders to provide all mandatory information about their credit card to affect the charge as stipulated by IndusInd Bank /Concierge.
  • Rates quotes are not inclusive of taxes and are subject to change without notice.
  • Cancellation Policy- Golf Lessons
    • Cancellation must be made 2working days in advance prior to Lesson date.
    • The following cancellationcharges will apply to the card holder and his/her guest(s):-
      • 50% of total chargeable amount* will be charged for cancellations made 2 working days before lesson date.
      • 100% of total chargeable amount* will be charged for cancellations made 1 working day before Lesson date, no-show or late arrivals.
  • All bookings are subject to availability.

Note:
* Chargeable amount includes green fee, buggy fee, caddie fee, and insurance at normal published rates at the club where applicable.

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Terms and Conditions:

  • Bookmyshow Cinemas customers who use the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, IndusInd Bank WorldMiles Platinum, IndusInd Bank WorldMiles Signature, Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card (“Card”) to buy cinema tickets through www.bookmyshow.com will receive one free ticket out of every two tickets purchased i.e. two tickets will be available for the price of one subject to bookings in tranche` of two.
  • The offer can be availed only on bookings made on the website www.bookmyshow.com .
  • The offer can be availed only when payments are made using the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, IndusInd Bank WorldMiles Platinum, IndusInd Bank WorldMiles Signature, Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card.
  • The offer is applicable till 01-July-2014.
  • The current purchase process at www.bookmyshow.com will remain unchanged till the stage where the eligible card number is provided. After this stage the website will, subject to availability, recognise the eligible Card, reduce the bill amount and inform the transacting eligible card holder accordingly.
  • All card holders are advised to check the other applicable terms and conditions of www.bookmyshow.com before availing the offer.
  • Tickets once bought online, shall be considered sold and cannot be cancelled, refunded or exchanged.
  • The card holder shall be required to give personal information and card details online for the tickets purchased on www.bookmyshow.com.
  • The offer cannot be combined with any offer / discounts / promotions at the theatres available on www.bookmyshow.com.
  • Card holders shall not be entitled to compensation / benefits in any form whatsoever in lieu of the offer being availed.
  • Any participation by the card holder shall be voluntary and the offer made www.bookmyshow.com is purely on a best effort basis.
  • IndusInd Bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of the offer at any time without giving any notice.
  • In case the free tickets are not available for a movie show on a particular day, you can try and book for a different date to avail of the free ticket under the offer.
  • There is a maximum limit of 4 free tickets per card each calendar month for Platinum, MMI Platinum & Signature, Matrix Platinum, Visa Signature and WorldMiles Platinum & Signature Credit cards. However, the maximum limit of free tickets shall stand revised to 2 free tickets per calendar month for Platinum Select and Landmark Platinum Credit cards with effect from November 01, 2010.
  • The number of free tickets available daily are limited and customers can avail of this offer on a first come first serve basis.
  • The 'buy one get one free' offer on www.bookmyshow.com is valid for tickets having a maximum price of INR 250/- per ticket only.
  • IndusInd Bank does not underwrite or warrant the services performed by Bookmyshow cinemas and shall not have any liability for any defect, deficiency, delay or imperfection in such goods/services or for any loss or damage that may be suffered, or for any personal injury to a cardholder directly or indirectly by use or non-use of the products/services provided by Bookmyshow cinemas.
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Terms and Conditions:

  • Fame Cinemas customers who use the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card (“Card”) to buy cinema tickets through www.famecinemas.com will receive one free ticket out of every two tickets purchased i.e. two tickets will be available for the price of one subject to bookings in tranche` of two.
  • The offer can be availed only on bookings made on the website www.famecinemas.com.
  • The offer can be availed only when payments are made using the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card.
  • The offer is applicable till 31st December 2013.
  • The current purchase process at www.famecinemas.com will remain unchanged till the stage where the eligible card number is provided. After this stage the website will recognise the eligible Card, reduce the bill amount and inform the transacting eligible card holder accordingly.
  • All card holders are advised to check the other applicable terms and conditions of Fame at www.famecinemas.com before availing the offer.
  • Tickets once bought online, shall be considered sold and cannot be cancelled, refunded or exchanged.
  • The card holder shall be required to give personal information and card details online for the tickets purchased on www.famecinemas.com.
  • The offer cannot be combined with any offer / discounts / promotions at the theatres available on www.famecinemas.com.
  • Card holders shall not be entitled to compensation / benefits in any form whatsoever in lieu of the offer being availed.
  • Any participation by the card holder shall be voluntary and the offer made by www.famecinemas.com is purely on a best effort basis.
  • IndusInd Bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of the offer at any time without giving any notice.
  • In case the free tickets are not available for a movie show on a particular day, you can try and book for a different date to avail of the free ticket under the offer.
  • There is a maximum limit of 4 free tickets per card each calendar month for Platinum, MMI Platinum & Signature, Matrix Platinum, Visa Signature and Worldmiles Platinum & Signature Credit cards. However, the maximum limit of free tickets shall stand revised to 2 free tickets per calendar month for Platinum Select and Landmark Platinum Credit Cards with effect from November 01, 2010.
  • The number of free tickets available daily are limited and customers can avail of this offer on a first come first serve basis.
  • The 'buy one get one free' offer on www.famecinemas.com is valid for tickets having a maximum price of INR 300/- per ticket only.
  • IndusInd Bank does not underwrite or warrant the services performed by Fame Cinemas and shall not have any liability for any defect, deficiency, delay or imperfection in such goods/services or for any loss or damage that may be suffered, or for any personal injury to a cardholder directly or indirectly by use or non-use of the products/services provided by Fame Cinemas.
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Terms and Conditions:

  • Sathyam Cinemas customers who use the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, IndusInd Bank WorldMiles Platinum,IndusInd Bank WorldMiles Signature, Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card (“Card”) to buy cinema tickets through www.thecinema.in will receive one free ticket out of every two tickets purchased i.e. two tickets will be available for the price of one subject to bookings in tranche` of two.
  • The offer can be availed only on bookings made on the website www.thecinema.in.
  • The offer can be availed only when payments are made using the IndusInd Bank Signature, IndusInd Bank Platinum, IndusInd Bank Platinum Select, Landmark Platinum, IndusInd Bank WorldMiles Platinum,IndusInd Bank WorldMiles Signature,Miles & More Platinum, Miles & More Signature or Matrix Platinum Credit Card.
  • The offer is applicable till 31st December 2015.
  • The offer is not applicable on food and beverages.
  • The current purchase process at www.thecinema.in will remain unchanged till the stage where the eligible card number is provided. After this stage the website will, subject to availability, recognize the eligible card, reduce the bill amount and inform the transacting eligible Cardholder accordingly.
  • All Cardholders are advised to check the other applicable terms and conditions of www.thecinema.in before availing the offer.
  • Tickets once bought online, shall be considered sold and cannot be cancelled, refunded or exchanged.
  • The card holder shall be required to give personal information and card details online for the tickets purchased on www.thecinema.in.
  • The offer cannot be combined with any offer / discounts / promotions at the theatres available on www.thecinema.in.
  • Card holders shall not be entitled to compensation / benefits in any form whatsoever in lieu of the offer being availed.
  • Any participation by the card holder shall be voluntary and the offer made www.thecinema.in is purely on a best effort basis.
  • IndusInd Bank reserves the absolute right to withdraw and / or alter any of the terms and conditions of the offer at any time without giving any notice.
  • In case the free tickets are not available for a movie show on a particular day, you can try and book for a different date to avail of the free ticket under the offer.
  • There is a maximum limit of 4 free tickets per card each calendar month for Platinum, MMI Platinum & Signature, Matrix Platinum, Visa Signature and Worldmiles Platinum & Signature Credit cards. However, the maximum limit of free tickets shall stand revised to 2 free tickets per calendar month for Platinum Select and Landmark Platinum Credit Cards with effect from November 01, 2010.
  • The number of free tickets available daily are limited and customers can avail of this offer on a first come first serve basis.
  • The 'buy one get one free' offer on www.thecinema.in is valid for tickets having a maximum price of INR 120/- per ticket only.
  • IndusInd Bank does not underwrite or warrant the services performed by Sathyam cinemas and shall not have any liability for any defect, deficiency, delay or imperfection in such goods/services or for any loss or damage that may be suffered, or for any personal injury to a cardholder directly or indirectly by use or non-use of the products/services provided by Sathyam cinemas.
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Terms and conditions : Access to Airport Lounges with Priority Pass

  • The Priority Pass Card will be delivered to the Cardholder at the registered mailing address. To get access to a Priority Pass lounge, the Cardholder will need to have the Priority Pass Card.
  • A lounge usage fee of USD 27 or applicable charges as per priority pass per visit per member for the cardholder and the guests will be charged to the Card subsequent to the Cardholder's visit.
  • For any disputes regarding the billing of this lounge usage fee, the Cardholder needs to contact Priority Pass directly.
  • Priority Pass membership is complimentary for all IndusInd Bank Iconia credit cardholders
  • A usage charge of USD 27 per person is applicable each time a cardholder visits any lounge, within or outside India. This charge is billed to your IndusInd Bank Credit Card.
  • As a part of the Travel Plus programme, the usage charge of USD 27 is waived off for the cardholder when he visits any international lounges outside India.
  • Usage charges of USD 27 for visits any lounge within India shall not be waived off.
  • Usage charges of USD 27 for visits of guests of cardholders to any lounge within or outside India shall not be waived off.
  • The usage charges for lounge access are subject to change as governed by Priority Pass.
  • IndusInd Bank reserves the right to change the benefits offered as part of the Travel Plus programme without notice.
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Terms & Conditions:

Do I need to pay when I use the Auto Assist?
You do not need to pay for arrangement, however all expenses including labor charges or any repair charges, need to be paid to the mechanic.

How long does it normally take for the mechanic to come to me in the time of emergency?
The Auto Assist service is on a best efforts basis, and the time would depend on the location of the vehicle. However, normally it would take about 30 to 45 minutes to reach you within city limits and about one to one and half hour to reach you if you are outside city limits.

What number do I call if I want to use the Auto Assist service?
You need to call the Concierge Service on 1860 267 7777 for Auto Assist.

What all cities is the Auto Assist service available?
The Auto Assist service is available in Delhi, Mumbai, Kolkata, Chennai and Bangalore.

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Terms and conditions:

  • Waiver of 2.5% fuel surcharge is applicable on transactions between INR 400/- to INR 4000/- only the waiver is applicable across all petrol pumps in India.
  • The waiver can be availed only when payment is made through the IndusInd Bank Credit Card.
  • IndusInd Bank reserves the right to impose a cap on the maximum value or number of fuel transactions permitted in a month on the credit card.

* Please note that service tax levied on fuel surcharge (if any) will not be waived and will need to be borne by the cardholders

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Terms and conditions:
Lost Card Liability

  • All PIN based transactions(like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • 2 days (includes reporting day)pre-reporting and 7 days (Includes reporting day) post reporting claimsare covered.
  • Claim has to be reported byCard holder within 15 days from the date of loss in case of card to beadmissible for claim.
  • Insurance benefit would beavailable only to Active card users. An active card is defined as the cardwith one transaction/ activity on any POS terminal in last 6 months fromdate of loss.
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Terms and conditions
Personal Accident (AIR):

  • Cover: Accidental death due to air accident.
  • In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
  • Card should have been used at least once for retails purchase in 90 days before date of loss.
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You are just a phone call away from a relaxed tomorrow.
Protect your Credit Card with the Card Protection Program
In order to ensure safety of your credit cards, we bring to you the Card Protection Plan - to safeguard you in the event of , loss , theft or misuse of your IndusInd Bank Credit Cards . As is known, "Better safe than sorry", choose your Card Protection Plan today.

  Classic Premium Platinum
One free call to block all cards
24- hour toll-free number Yes Yes Yes
Worldwide cover Yes Yes Yes
Tele-registration line Yes Yes Yes
Emergency travel & hotel assistance
Hotel assistance (Overseas ) INR 80,000 INR 1,20,000 INR 1,60,000
Hotel assistance (In India) INR 40,000 INR 60,000 INR 80,000
Replacement travel tickets (Overseas) INR 80,000 INR 1,20,000 INR 1,60,000
Replacement travel tickets (In India) INR 40,000 INR 60,000 INR 80,000
Emergency cash assistance (In India) Nil INR 20,000 INR 20,000
Fraud Protection
Pre-notification* INR 50,000 INR 1,00,000 INR 150,000
Maximum limit per card INR 20,000 INR 40,000 INR 60,000
Post-notification INR 15 lakh INR 20 lakh INR 25 lakh
Other benefits
Reminder stickers Yes Yes Yes
Card ordering service Yes Yes Yes
Valuable document registration Yes Yes Yes
CPP key fob and retrieval service Yes Yes Yes
Free PAN card replacement service Yes Yes Yes
Lost mobile phone reporting service (SIM blocking) Yes Yes Yes
Mobile phone identifier (IME)registration service Yes Yes Yes
Foreign language interpreter assistance Nil Nil Yes
Membership fee ( annual )
Single INR 1,145 INR 1,495 INR 1,745
Joint INR 1,745 INR 2,245 INR 2,645
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FAQ's for EMV

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.

What is the IndusInd Bank EMV Credit Card?

IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.

What are the benefits of the IndusInd Bank EMV Credit Card?

With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.

How do I use the IndusInd Bank EMV Credit Card?

Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don’t have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.

How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?

At a chip terminal, you simply:

  • Insert your Credit Card into the chip slot
  • When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?

At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe :

  • The card is swiped through the EDC machine at the merchant outlet
  • When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How is IndusInd Bank EMV Credit Card different from what I use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.

Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).

What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?

IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn’t work at a particular terminal, the merchant will have to do the following

  • Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn’t work)
  • Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phonebanking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
  • If the card still doesn’t work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 phonebanking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?

Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.

Can I use the IndusInd Bank EMV Credit Card outside India?

Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.

How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?

Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.

Can a Chip Card be compromised?

A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.

Which Shopping outlets have the Chip- Enabled terminals?

Most of the merchants have chip-enabled terminals. In case the merchant doesn’t have chip enabled terminal, the card can be swiped for transactions.

Can the Chip Credit Card be used to withdraw cash?

Yes, you will be able to use your EMV chip card at the ATM’s as usual.

How do I make the payment for the chip Credit Card usage?

You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.

Is the IndusInd Bank EMV Credit Card durable?

The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.

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Terms and conditions:

Lost Card Liability

  • All PIN based transactions (like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • 2 days (includes reporting day) pre-reporting and 7 days (Includes reporting day) post reporting claims are covered.
  • Claim has to be reported by Card holder within 15 days from the date of loss in case of card to be admissible for claim.
  • Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction/ activity on any POS terminal in last 6 months from date of loss.

Counterfeit card liability:

  • Claim has to be reported by cardholder within 15 days from the date of issue of statement containing the disputed counterfeit transaction.
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Terms and conditions
Personal Accident (AIR):

  • Cover: Accidental death due to air accident.
  • In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
  • Card should have been used at least once for retails purchase in 90 days before date of loss.
Close

You are just a phone call away from a relaxed tomorrow.
Protect your Credit Card with the Card Protection Program
In order to ensure safety of your credit cards, we bring to you the Card Protection Plan - to safeguard you in the event of , loss , theft or misuse of your IndusInd Bank Credit Cards . As is known, "Better safe than sorry", choose your Card Protection Plan today.

  Classic Premium Platinum
One free call to block all cards
24- hour toll-free number Yes Yes Yes
Worldwide cover Yes Yes Yes
Tele-registration line Yes Yes Yes
Emergency travel & hotel assistance
Hotel assistance (Overseas ) INR 80,000 INR 1,20,000 INR 1,60,000
Hotel assistance (In India) INR 40,000 INR 60,000 INR 80,000
Replacement travel tickets (Overseas) INR 80,000 INR 1,20,000 INR 1,60,000
Replacement travel tickets (In India) INR 40,000 INR 60,000 INR 80,000
Emergency cash assistance (In India) Nil INR 20,000 INR 20,000
Fraud Protection
Pre-notification* INR 50,000 INR 1,00,000 INR 150,000
Maximum limit per card INR 20,000 INR 40,000 INR 60,000
Post-notification INR 15 lakh INR 20 lakh INR 25 lakh
Other benefits
Reminder stickers Yes Yes Yes
Card ordering service Yes Yes Yes
Valuable document registration Yes Yes Yes
CPP key fob and retrieval service Yes Yes Yes
Free PAN card replacement service Yes Yes Yes
Lost mobile phone reporting service (SIM blocking) Yes Yes Yes
Mobile phone identifier (IME)registration service Yes Yes Yes
Foreign language interpreter assistance Nil Nil Yes
Membership fee ( annual )
Single INR 1,145 INR 1,495 INR 1,745
Joint INR 1,745 INR 2,245 INR 2,645

Click here for terms and conditions

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FAQ's for EMV

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.

What is the IndusInd Bank EMV Credit Card?

IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.

What are the benefits of the IndusInd Bank EMV Credit Card?

With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.

How do I use the IndusInd Bank EMV Credit Card?

Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don’t have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.

How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?

At a chip terminal, you simply:

  • Insert your Credit Card into the chip slot
  • When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?

At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe :

  • The card is swiped through the EDC machine at the merchant outlet
  • When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How is IndusInd Bank EMV Credit Card different from what I use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.

Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).

What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?

IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn’t work at a particular terminal, the merchant will have to do the following

  • Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn’t work)
  • Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phonebanking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
  • If the card still doesn’t work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 phonebanking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?

Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.

Can I use the IndusInd Bank EMV Credit Card outside India?

Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.

How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?

Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.

Can a Chip Card be compromised?

A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.

Which Shopping outlets have the Chip- Enabled terminals?

Most of the merchants have chip-enabled terminals. In case the merchant doesn’t have chip enabled terminal, the card can be swiped for transactions.

Can the Chip Credit Card be used to withdraw cash?

Yes, you will be able to use your EMV chip card at the ATM’s as usual.

How do I make the payment for the chip Credit Card usage?

You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.

Is the IndusInd Bank EMV Credit Card durable?

The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.

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Safety Tips on your Credit Card

DO NOT

  • DO NOT leave your Credit Card unattended.
  • DO NOT disclose your ATM PIN/TPIN/NET BANKING PASSWORDS/OTP/CVV/VBV/MASTER SECURE PASSWORDS to anyone.
  • DO NOT seek help from strangers at the ATM even if offered voluntarily.
  • DO NOT hand over your Credit Card to any individual other than a merchant when making a purchase.
  • DO NOT handover your credit card to anyone claiming to be a representative of a Bank/VISA/Master Card or any organization.

DO

  • DO check the identity proof of the sales executive while applying for a card or loan or handing over your documents.
  • DO Check your application status after applying for any card or loan by calling the respective bank's helpline number
  • DO Pay attention to all alerts sent by the bank especially transaction alerts or address/mobile number change alert etc. Please inform the Bank immediately on any discrepancy.
  • DO Keep your Credit Card in the same place in your wallet/purse so that you notice it immediately if it is missing.
  • DO memorize your Personal Identification Number (PIN) and change it on a regular basis, destroy any physical documents of the PIN mailer.
  • DO Change your net banking passwords frequently.
  • DO Inform the Bank immediately, if there is any change in your mobile number, address etc. provided to the Bank.
  • DO ensure that the merchant processes the transaction on your credit card in your presence.
  • DO Verify that, on completion of the transaction, the Credit Card returned to you by the merchant, is yours.
  • DO check receipt of your monthly Credit Card statements. If you do not receive your Credit Card statement, contact our helpline number to check if the appropriate address is updated.
  • DO Keep the Bank's Helpline/Customer care number handy to enable immediate calling for any assistance/exigency.
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