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Celebrating National Technology Day 2025: Reimagining Banking with Technology
Posted on Thursday, May 8th, 2025 | By IndusInd Bank
Remember when you had to take a half-day off just to visit your bank? Or wait in line just to update your passbook? Feels like a different lifetime, doesn’t it?
Today, your bank fits in your pocket. From checking your balance on the go to paying a friend in seconds, banking has gone from being a chore to being effortless. As we mark National Technology Day, let’s take a moment to appreciate how far we’ve come, and where we’re headed next.
From Ledgers to Logins: A Quick Trip Down Memory Lane
There was a time when banking meant ledgers, token counters, and stacks of paperwork. Then came ATMs, internet banking, and mobile apps. Suddenly, things started moving faster. You could do more without visiting a branch.
Now? You can open an account, pay your bills, and even get help from a chatbot while sipping your morning chai.
The Rise of Digital-First Banking
This shift isn’t just about ease. It’s about reach, safety, and speed.
Take UPI, for instance. It’s become the backbone of everyday payments in India. According to the Ministry of Finance, over 131 billion transactions were processed via UPI in FY 2023–24, adding up to more than ₹200 lakh crore in value. That’s not just growth it’s a full-blown revolution.
And it’s not stopping there.
The RBI’s Payment System Report shows that UPI’s share of India’s digital payments rose from 34% in 2019 to a whopping 83% in 2024. Total digital transaction volumes also jumped from 3,140 crore in 2019 to over 20,000 crore in 2024.
In short: we’re a nation that’s banking digitally and loving it.
Also Read: Celebrating Mother’s Day 2025: 5 Thoughtful Financial Tools to Empower Your Mum
Technologies Reshaping Indian Banking Today
There’s a whole bunch of innovation working behind the scenes to make your banking smooth, safe, and smart. Here’s a quick look:
| S. No. | Technology | Explanation |
| 1 | Artificial Intelligence (AI) | Ever chatted with a bank’s virtual assistant at 2 AM? That’s AI working round the clock, offering real-time support. |
| 2 | Machine Learning (ML) | Analyses customer behaviour to flag unusual activity and help prevent fraud. |
| 3 | Biometric Authentication | Fingerprints, face scans, retina IDs—keeping access secure without the need for complex passwords. |
| 4 | Cloud Computing | Ensures your banking experience is fast, flexible, and available wherever you are. |
| 5 | Robotic Process Automation (RPA) | Behind the scenes, bots are handling routine tasks like document checks and application processing faster and with fewer errors. |
| 6 | Cybersecurity Tools | With great tech comes greater responsibility. Banks are investing heavily to protect your data and keep fraud at bay. |
In fact, PwC reports that 90% of Indian financial institutions are actively exploring or deploying AI and GenAI to enhance customer service and drive innovation.
Financial Inclusion Through Tech
One of the best things about all this innovation? It’s making banking accessible to everyone.
With easy-to-use apps, mobile banking, and even USSD (Unstructured Supplementary Service Data) codes that work without internet, digital banking is reaching India’s remotest corners.
As per the latest Internet in India 2024 Report by the Internet and Mobile Association of India (IAMAI) and Kantar, India has 886 million active internet users, with rural areas accounting for 488 million active internet users, which is more than urban India. That’s a game-changer for financial inclusion.
And let’s not forget the Pradhan Mantri Jan Dhan Yojana, which has helped bring over 53 crore Indians into the formal banking system. Many of these first-time account holders are now discovering the convenience of digital banking.
The Customer Experience Revolution
There was a time when banking felt formal. A bit stiff. Today, it’s intuitive, user-friendly, and even a little fun. You get real-time alerts, bill reminders, personalised nudges, and all of it tailored to your habits.
The focus is no longer just on transactions. It’s on creating experiences that make money management feel simple and stress-free.
Also Read: PRAVAAH Portal: RBI’s Big Move Towards Transparent Regulatory Applications
What’s Next? A Glimpse into the Future of Tech in Banking
Of course, we’re only scratching the surface. What’s coming next is exciting:
- Voice-assisted banking: Say what you need and let AI take care of the rest.
- Smarter ID systems: Think seamless, paperless verification.
- Advanced fraud detection: Keeping your money safe with real-time threat monitoring.
But with innovation comes responsibility. That’s why banks are investing just as much in security as they are in technology, so you get convenience without worry.
Wrapping Up!
National Technology Day isn’t just about celebrating big inventions. It’s also about recognising how everyday tech is changing our lives in meaningful ways. Banking is one of those stories. It’s gone from queues and counters to clicks and convenience. And this is just the beginning.
As your banking partner, we’re committed to bringing you smarter, safer, and more seamless ways to manage your money, powered by technology but built around you. So, the next time you pay with a tap or check your balance while waiting for your cab, remember you’re not just using a bank. You’re experiencing the future.
